process lead Work, Jobs in gravesend, ken (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
11d
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Matron
Kent and Medway Mental Health NHS Trust —Dartford
- £57,528 - £64,750 a year
- Full-time
2d
Partnerships Project Lead
South London and Maudsley NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
2d
Lead Appointed Person Lifting Operations
Rainbird Crane Services Ltd —Basildon
- £75,000 - £100,000 a year
- Full-time
- Team management
- Driving
- Construction
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9d
Warehouse Manager
Textile Logistics —Tilbury
- Up to £45,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
Change & Process Lead
Arch Capital Group Ltd. —London
- Full-time
- Continuous improvement
- Communication skills
QMS Product Lead
Robosol Software UK Limited —Basildon
- From £50,000 a year
- Full-time
- Computer Science
- ERP systems
- Analysis skills
Quick apply
12d
Assistant General Manager (Head of Frontline Services)
Abigail's Footsteps —Rochester
- £32,500 - £42,500 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
Quick apply
7d
Senior People Partner
Arup —London
- £150,000 - £180,000 a year
- Analysis skills
- Leadership
2d
Ward Manager
ellenor —Gravesend
- £49,737 - £54,349 a year
- Full-time
- Management
- Hospice
- Leadership
3d
Researcher
Control Risks —London
- Full-time
Quick apply
4d
Retail Kiosk - BlueWater
Virtue —Greenhithe
- £26,000 - £32,000 a year
- Full-time
- Communication skills
Quick apply
12d
Partnership Lead - Inclusive Design
See Me Please Ltd —London
- £50,000 - £200,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
Quick apply
12d
Faculty Senior Standards and Conducts Officer (Accreditations)
University of Greenwich —Medway
- £32,080 - £37,694 a year
- Call to connect
- Administrative experience
- Project management
- University
10d
Senior Quality Management Lead
Oxleas NHS Foundation Trust —Dartford
- £63,665 - £70,887 a year
- Full-time
- Leadership
- Communication skills
9d
Quality Improvement Lead
Whittington Health NHS Trust —London
- £66,274 - £73,496 a year
- Part-time
- Leadership
3d
Workflow Optimisation Lead
Attest —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
PMO & Value Management Lead
Arch Capital Group Ltd. —London
- Full-time
Head of Financial Services
Gravesham Borough Council —Gravesend
- £74,271 - £82,734 a year
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
- Free parking
- Annual leave

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year
11 days ago

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in gravesend, ken

Operational Excellence & Process Improvement Lead

Operations Manager - Lefties Lakeside NEW OPENING

Matron

Partnerships Project Lead

Lead Appointed Person Lifting Operations

Warehouse Manager

Change & Process Lead

QMS Product Lead

Assistant General Manager (Head of Frontline Services)

Senior People Partner

Ward Manager

Researcher

Retail Kiosk - BlueWater

Partnership Lead - Inclusive Design

Faculty Senior Standards and Conducts Officer (Accreditations)

Senior Quality Management Lead

Quality Improvement Lead

Workflow Optimisation Lead

PMO & Value Management Lead

Head of Financial Services

I want to receive the latest job alerts for process lead in gravesend, ken

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