24 7 recruitment Work, Jobs in gravesend (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Delivery Driver (Part Time 24 hours) - Erith
Ocado Logistics —Erith
- £13.78 an hour
- 8 hour shift
- Driving
- Communication skills
- Life insurance
Receptionist
LAH Property Marketing —London
- £32,994 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
2d
202604: Prison Officer - HMP Elmley
Ministry of Justice —Eastchurch
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
Duty Manager
Impulse Leisure —Thurrock
- £29,397.29 - £30,978.09 a year
- Weekend availability
- Free parking
- Annual leave
13d
Account Manager - Boots Lakeside
Chanel —Thurrock
- Full-time
- Management
- Leadership
- Employee assistance programme
- Employee discount
6d
202604: Prison Officer - HMP Swaleside
Ministry of Justice —Eastchurch
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
Aspiring Leisure Professional (Apprenticeship)
Impulse Leisure —Thurrock
- £296 a week
- Weekend availability
- Free parking
- Annual leave
Patient Plus coordinator
Cleveland Clinic London —London
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
8d
Fleet Technician / Driver / Valeter Enterprise Car Club - East London Region
Enterprise Mobility —Grays
- £12.71 an hour
- Full-time
- Maintenance
7d
Cook
The Royal Naval Benevolent Trust —Gillingham
- £14.31 an hour
- Free parking
- Employee assistance programme
Trainee Advanced Critical Care Retrieval Practitioner (Development)
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Care experience
- Communication skills
2d
Associate Lecturer - Chinese Mandarin
Birkbeck University of London —London
- £69.68 an hour
- Part-time
- Teaching
2d
Data & Examinations Manager
Ark Schools —London
- £33,491 - £38,734 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
14d
Human Resources Manager
Rainbow Medical Services Limited —Mitcham
- £42,000 - £45,000 a month
- Full-time
- Management
- Human resources
Quick apply
Multi Skilled Operative
Portakabin —Sittingbourne
- £15.32 an hour
- Call to connect
- Employee discount
Quick apply
Nursery Practitioner
Magdalen Nursery —Tooting
- £26,520 - £30,160 a year
- Full-time
- Childcare
- Travel
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Key Account Manager
IQVIA —London
- Full-time
- Employee discount
- Gym membership
People Partner (Maternity Cover)
Royal Academy of Dance —London
- £40,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Marie Skłodowska-Curie Doctoral Network Researcher / Research Assistant in Cyber-Physical Security of Energy Storage Systems
Imperial College London —South Kensington
- £44,284 - £48,797 a year
- Full-time
- Doctoral degree
- English
- Master's degree
7d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

24 7 recruitment jobs in gravesend

Contact Centre Officer (Headquarters, Chelmsford)

Delivery Driver (Part Time 24 hours) - Erith

Receptionist

202604: Prison Officer - HMP Elmley

Duty Manager

Account Manager - Boots Lakeside

202604: Prison Officer - HMP Swaleside

Aspiring Leisure Professional (Apprenticeship)

Patient Plus coordinator

Fleet Technician / Driver / Valeter Enterprise Car Club - East London Region

Cook

Trainee Advanced Critical Care Retrieval Practitioner (Development)

Associate Lecturer - Chinese Mandarin

Data & Examinations Manager

Human Resources Manager

Multi Skilled Operative

Nursery Practitioner

Key Account Manager

People Partner (Maternity Cover)

Marie Skłodowska-Curie Doctoral Network Researcher / Research Assistant in Cyber-Physical Security of Energy Storage Systems

I want to receive the latest job alerts for 24 7 recruitment in gravesend

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