Application support analyst Work, Jobs in Grays, Ess (with Salaries)

Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
7d
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Information and Performance Analyst
Essex Partnership University NHS Foundation Trust —Wickford
- £39,959 - £48,117 a year
- Full-time
- Relocation assistance
- Employee discount
10h
Salesforce Application Support Analyst
Business Systems —London
- £50,500 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Annual leave
- Life insurance
Quick apply
7d
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
6d
Applications Support Analyst
The Institution Of Structural Engineers —London
- £36,121 a year
- Full-time
- Hybrid work
- System design
- IT
- In-person
- Annual leave
- Employee assistance programme
3d
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
Graduate Analyst – Real Estate and Workplace Support
Marex —London
- Full-time
- Hotel
- Analysis skills
- Organisational skills
Quick apply
2h
Senior Workday Technical Analyst (12 month FTC)
Just Group —London
- Full-time
- Communication skills
- Analytics
- Annual leave
3d
Senior Technical Support Analyst
Ground Control —Billericay
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
- Life insurance
Quick apply
5d
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree
Digital Applications & AI Support Analyst
TavasTechs Ltd —London
- £45,000 - £55,000 a year
- Full-time
- Windows
- SharePoint
- AI
Quick apply
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply
Applications Analyst
Islington Council —Islington
- £44,235 - £51,228 a year
- Full-time
- Employee discount
Lead IT Business Analyst
Peabody —London
- £72,310 a year
- CRM software
- Agile
- Communication skills
- Annual leave
13d
Application Support Analyst (PA26Q3ASJH102)
SS&C Technologies —London
- Weekend availability
- Spanish
- English
- Databases
IT Systems Business Analyst
Forterro —London
- Hybrid work
- Writing skills
- Analysis skills
- Team management
Quick apply
Repairs Analyst
Peabody —London
- £56,037 a year
- Communication skills
7d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills

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Support Analyst

Elexon -
London

Apply Now

Job details

£45,000 a year
7 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
User account management
Continuous improvement
Technical support incident logging
Technical writing
IT incident logging
Root cause analysis
Communication skills
Help desk

Full job description

We’re looking for a Support Analyst to join the Technology function at Elexon on a permanent basis.

In this role, you’ll provide first- and second-line support across Elexon’s systems and services, ensuring incidents, requests, and issues are managed efficiently and in line with service expectations. You’ll play a key role in maintaining service stability, user satisfaction, and operational performance, working closely with internal teams, suppliers, and stakeholders.

This is a great opportunity to work in a fast-paced, technology-driven environment, supporting critical services that underpin the GB electricity market.

What you’ll do:

Provide 1st and 2nd line support, managing incidents, service requests, and user queries
Log, prioritise, and resolve issues in line with SLAs and service management processes
Perform incident, problem, and request management, escalating where required
Work with technical teams and suppliers to troubleshoot and resolve system issues
Maintain and update knowledge base articles and support documentation
Monitor systems and services to ensure availability and performance standards are met
Support user onboarding, access management, and system configuration tasks
Contribute to root cause analysis and continuous improvement activities
Assist with release support, testing, and change activities where required
Provide clear communication to users and stakeholders on issue status and resolution

What you’ll bring:

Experience in a Support Analyst, Service Desk, or IT Support role
Understanding of IT service management principles (ITIL)
Experience managing incidents, service requests, and user support queries
Strong problem-solving skills and ability to troubleshoot technical issues
Good communication skills, with the ability to support both technical and non-technical users
Ability to prioritise workload and manage multiple tasks in a fast-paced environment
Experience working with ITSM tools (e.g. ServiceNow, Jira, or similar)
Basic understanding of IT systems, applications, and infrastructure
Experience in regulated environments or utilities sector (desirable)

What’s in it for you:

Salary - £45,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

application support analyst jobs in grays, ess

Support Analyst

Support Analyst

Information and Performance Analyst

Salesforce Application Support Analyst

IT Support Analyst

Applications Support Analyst

Application Support Analyst

Graduate Analyst – Real Estate and Workplace Support

Senior Workday Technical Analyst (12 month FTC)

Senior Technical Support Analyst

Systems Support Analyst

Digital Applications & AI Support Analyst

IT Support Analyst – Client Services & Monitoring

Application Support Analyst - EMEA

Applications Analyst

Lead IT Business Analyst

Application Support Analyst (PA26Q3ASJH102)

IT Systems Business Analyst

Repairs Analyst

End User Support Analyst

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