It assistant Work, Jobs in Grays, Ess (with Salaries)

Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre
Savills Management Resources —Grays
- Up to £18,382 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
12h
IT Operations Assistant
BMRW Network Services —London
- Up to £43,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
2d
Matchday IT Support Assistant (Casual)
Arsenal Football Club —London
- IT
7d
IT Assistant
Mandarin Oriental Hyde Park —London
- Weekend availability
- Hotel
- Travel
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Helpdesk Assistant
Medirest —London
- £14.80 an hour
- Weekends only
- Hotel
- Computer skills
IT SUPPORT & PROCUREMENT ASSISTANT - STUDIOCANAL
Canal Plus —London
- Customer service
- Microsoft Office
- IT
Matchday IT Support Assistant (Casual)
Arsenal Football Club PLC —Emirates Stadium
- IT
7d
IT Assistant Officer for Azamara Cruises
Azamara —London
- Computer Science
- Customer service
- English
- Flexible schedule
Quick apply
Assistant Vice President - Technology (Network Engineer)
PJT Partners —London
- Full-time
- Computer Science
- Bachelor's degree
- Computer networking
HR & Payroll Helpdesk Assistant
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- IT
- Annual leave
Quick apply
10d
Global Markets, IT Audit - Assistant Vice President
Mizuho —London
- Hybrid work
- Azure
- Oracle
- SQL
- Annual leave
Primary System Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Oracle
- Customer service
- Bachelor's degree

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Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre

Savills Management Resources -
Grays

Apply Now

Job details

Part-time
Up to £18,382 a year
12 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Computer literacy
Microsoft Office
Help desk

Full job description

Purpose of the Role

Reporting to the Compliance Controller, the HelpDesk operative will be responsible for supporting the delivery of reactive and planned maintenance as well as Technical, Fire, Health & Safety compliance of the Centre. Working closely with the Fire, H&S Team & Technical Team, the HelpDesk operative will manage the logging of information and tasks on concept to ensure statutory compliance and effective completion of tasks. They will also be responsible for tracking the completion of audit tasks across the business and for the tracking of health & safety documentation such as risk assessments. The role will include H&S workplace audits, accident investigation and contractor monitoring.

Providing exceptional Customer Service to our customers at all times.

Key Responsibilities

This role will involve a variety of tasks including:

Developing close working relationships with internal customers and service providers to fully understand all aspects of the business.
Present all outputs of the Fire, H&S & Technical Services Teams accurately, to a high standard and in a timely fashion.
Work closely with all teams to ensure a smooth and seamless service.
Provide outstanding Customer Service in all aspects of the role Main Duties: All aspects of our H&S & Technical system support processes including:
Provide input, monitoring and reporting to the technical business systems: Concept (CAFM), Contractor Tracker, info exchange and Datastation etc.
Data input and monitoring of the centre’s CAFM system regarding all planned and reactive tasks, resource allocation and close-down of tasks for both subcontractors and internal resources of Internal PPM Assignment, Call Logging, Reactive Assignment, Level of Completion, Events, document upload and task closure.
Ensure key handover and receipt to /from tenants and contractors are managed & recorded in line with Centre requirements, and that utility COT’s are completed accurately and in a timely fashion.
Proactively monitor the centre’s CAFM system to achieve the centre’s agreed Service Level Agreements of Compliance Monitoring, SLA Monitoring, Follow-up on actions, confirm subcontractor attendance, Adding notes on the system reference communication relating to delays that will cause SLA failure.
Assign and manage tasks to centre’s sub-contractors in line with agreed SLAs and close out with all statutory certificates and reports as required o Subcontractor Management & Assignment; print job cards for contractors to complete and close down subcontractor jobs on system.
Full support to BSA/BSC, compliance in any additional tasks or actions o Upload of documents to Jobs, Statutory uploads of Retailer Compliance, Management of Compliance Logbooks, performance reporting and upwards escalation.
Ensure the centre’s work permit authorisation is followed with contractors’ access and permits in place for all on-site activity in line with centre procedures.
Support the centre’s Health and Safety and Fire personnel with correspondence, reporting and data input.
Assist the Health, Safety & Fire Manager with accident investigation.
Any other duties that may reasonably be required from time to time to support the Centre & wider team.

Skills, Knowledge and Experience

Essential:

Excellent Customer Service skills, with previous experience of dealing with internal and external clients.
Polite, professional, articulate, outgoing and a confident communicator (both written and verbal)
A high level of interpersonal skills and a willingness to work as part of a team.
Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. concept, C-tracker
Adaptable and flexible whilst working in a busy multi skilled office environment.
Excellent attention to detail and presentation
Understanding the need for confidentiality when dealing with both internal and external information
IOSH qualification, or agreement to achieve within 3 months.

Desirable:

Deadline driven helpdesk environment and or previous experience of working in a Technical Administration environment.

Working Hours - Part-Time 25hrs – 5hrs over 5 days rota basis of earlies, lates and weekends

Salary - Up to £18,382

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

it assistant jobs in grays, ess

Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre

IT Operations Assistant

Matchday IT Support Assistant (Casual)

IT Assistant

Helpdesk Assistant

IT SUPPORT & PROCUREMENT ASSISTANT - STUDIOCANAL

Matchday IT Support Assistant (Casual)

IT Assistant Officer for Azamara Cruises

Assistant Vice President - Technology (Network Engineer)

HR & Payroll Helpdesk Assistant

Global Markets, IT Audit - Assistant Vice President

Primary System Analyst, Charles River Development, Assistant Vice President

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