Apply before
13/07/2026, 23:55
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Reference number
992
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Salary
£36,057
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London weighting allowance (Per Annum)
£4218
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RRA - Recruitment and Retention Allowance (Per Annum)
£ 1000
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Role grade
G5
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Contract type
Permanent
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Command
Intelligence
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Business Area
Collection
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Type of role
Engineering, Health and Safety, Information Technology, Intelligence, Knowledge and Information Management, Market Research, Operational Delivery, Policing, Policy, Property, Risk Management, Statistics
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Working pattern
Full time
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Number of roles available
2
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Technical Operations Equipment Officer
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Location(s)
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Gillingham, Warrington
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About the Role
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Information about the Command
The role of Intelligence is to develop the right operations, which target and disrupt - by the most effective means - the offenders who seek to cause the highest harm to the UK.
A diverse directorate with a wide variety of unique functions and specialist skillsets in our ranks, some of which we deliver as the national provider for the wider Serious Organised Crime (SOC) system. From our niche technical capabilities, to our overseas network of International Liaison Officers (ILO) and our Tasking teams, there are many component parts which contribute to the efforts of the directorate and the National Crime Agency (NCA).
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Information about the Business Area
Intelligence Collection coordinates NCA collection capabilities against the NCA’s highest priorities. Intelligence Collection includes forensics, open source, covert human intelligence sources, undercover officers and technical collection capabilities. This includes responding to threats and exploiting opportunities relating to the use of electronic communications by Subjects of Interest using the various powers conferred within the Investigatory Powers Act 2016 (IPA). This is a dynamic and diverse arena with constant and rapid change, suiting those officers who thrive on near constant challenge.
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Role Summary
Technical Operations delivers intrusive surveillance capabilities to the NCA, frequently operating in high-risk and complex environments. The Technical Operations Equipment Officer plays a critical support role to frontline deployment teams by ensuring the effective management, accountability, and maintenance of specialist technical equipment.
The Equipment Officer is responsible for maintaining accurate stock control records throughout the full equipment lifecycle. This includes ensuring all new equipment is recorded within the stock control system upon receipt, and that all assets are managed, tracked, and audited in accordance with departmental Standard Operating Procedures (SOPs) and relevant legal requirements. They ensure that equipment is correctly issued, logged, and stored at all times.
In addition, the role involves supporting the maintenance and standardisation of technical equipment. This is achieved by developing an understanding of how individual components integrate to form operational systems, carrying out software and firmware updates to ensure consistency across equipment models, and building effective working relationships with deployment officers.
Ultimately, the Equipment Officer is responsible for safeguarding the integrity, readiness, and auditability of the equipment used by Technical Operations, ensuring it is fit for purpose and fully compliant with operational and legal standards.
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Role Description
The Equipment Officer is responsible for the management, maintenance, and audit of technical equipment deployed by Technical Officers on operational tasks. This role centres on ensuring the accurate recording, tracking, and accountability of all equipment throughout its use.
The Equipment Officer supports operations by issuing equipment to Technical Officers for specific tasks and recording all transactions within the department’s equipment management system (Obelisk). Upon completion of each task, they are responsible for ensuring a clear and auditable chain of custody, confirming that all equipment has been removed from deployment, returned, and correctly logged back into secure storage in accordance with system procedures.
Although primarily based at a single location, the Equipment Officer may be required to travel within their region to conduct physical stock checks across multiple storage sites, ensuring records remain accurate and compliant.
Additional responsibilities include maintaining technical equipment standards by ensuring firmware is kept up to date and consistent across similar devices, monitoring consumable stock levels within workshops, and ordering replacements as required to maintain operational readiness.
The role also involves producing auditable reports for senior managers, including regular equipment usage reports and ad hoc reports detailing the location and status of operational equipment.
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Duties and Responsibilities
Maintain accurate, auditable equipment records - Use the department’s equipment management system to accurately record all equipment holdings and deployments. Issue equipment to Technical Officers against specific operations, ensuring all transactions are correctly logged. At the conclusion of operations, verify that equipment is returned in a serviceable condition and complete a full audit of its return to storage. Ensure all newly received equipment is promptly recorded within the stock control system.
Develop knowledge of operational equipment - Build and maintain a working understanding of the equipment used by Technical Officers and how it is deployed. Demonstrate a willingness to continuously learn about evolving technologies and operational techniques.
Build effective working relationships - Proactively engage with Technical Officers to develop strong working relationships. Promote awareness and adherence to equipment management processes during both in-hours and out-of-hours operations.
Monitor and maintain software and firmware standards - Develop familiarity with commonly used equipment and perform basic functionality checks where appropriate. Ensure software and firmware versions are regularly reviewed and maintained at consistent and up-to-date standards across devices.
Engage with manufacturers and suppliers - Establish and maintain effective relationships with equipment manufacturers and suppliers. Stay informed of updates to hardware, software, and firmware, and apply this knowledge to maintain equipment standards.
Manage consumable stock levels - Monitor stock levels of consumable items (e.g. batteries, cables, accessories). Work with Technical Officers to understand usage patterns and forecast requirements. Order replacement items in a timely manner to ensure continuity of operational capability.
Produce audit and management reports - Generate accurate and auditable reports on equipment usage, status, and location as required by management. Use the stock control system to support reporting and ensure data integrity.
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Person Specification
Communication Skills - Demonstrates strong verbal and written communication skills, with the ability to engage effectively with a wide range of stakeholders, including senior officers. Able to clearly communicate expectations and ensure adherence to equipment usage Standard Operating Procedures (SOPs). Confident in identifying, articulating, and escalating potential procedural risks before they develop into issues. Provides regular, clear updates on activities, priorities, and progress.
Technical Awareness - Has an interest in technical equipment and a willingness to develop knowledge of systems used by Technical Officers. Proactively seeks guidance and support to build understanding of equipment under their responsibility.
Planning and Organisation - Demonstrates the ability to effectively manage time, prioritise workloads, and meet deadlines. Ensures tasks are completed to the required standard and within agreed timelines, escalating issues where necessary.
Digital and Systems Proficiency - Proficient in Microsoft Office applications. Able to learn and effectively use internal systems (e.g. Obelisk) to manage equipment records and processes. Capable of producing accurate, auditable reports on equipment usage, movement, and loan activity between operational teams.
Teamwork and Collaboration - Works collaboratively with colleagues to achieve shared objectives. Builds positive working relationships and contributes to a team-focused environment, prioritising collective outcomes over individual goals.
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Essential Criteria
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You must meet the essential criteria and evidence this within your application to be considered for the role.
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Qualifications, Membership and Licences
Full UK or International Driving Licence - Candidates must hold a valid driving licence permitting them to drive a car in the UK. This may include a full UK driving licence or an appropriate international driving licence recognised for use in the UK, as the role requires regular travel to other NCA sites across the country.
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Any applications from candidates not meeting this eligibility criteria will not progress.
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Desirable Criteria
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Desirable criteria are only used for assessment in the event of a tie break.
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A technical qualification such as an Ordinary National Certificate (ONC), Ordinary National Diploma (OND), or a higher qualification in an electrical or technical discipline.
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Salary
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Allowances are reviewed annually and may be increased, decreased or removed.
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All salary offers will be made in line with Remuneration Policy.
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Roles based in London will receive an additional London Weighting (Per Annum) of £4218
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This position attracts a Recruitment and Retention Allowance (RRA) of £1000 (Per Annum) available as an addition to the advertised salary.
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Benefits
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All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £10445. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
Family friendly policies, notably above the statutory minimum
Learning and Development opportunities
Interest free loans and advances, including season tickets, childcare and rental deposits
Housing schemes - Key Worker status
Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
Staff support groups/networks
Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
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Selection Process Details
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This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience, Technical Skills
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Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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How we will assess you
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Your application will be assessed against the following:
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Technical - this will be assessed by 250 word examples on:
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Demonstrated proficiency in Microsoft Office applications and other web-based systems.
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Demonstrated ability to work collaboratively with colleagues and stakeholders, building effective working relationships, sharing information and best practice, and contributing positively to the achievement of shared objectives.
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Demonstrated ability to identify, diagnose and resolve technical faults in equipment or systems in a logical and methodical manner, ensuring issues are addressed efficiently to maintain operational effectiveness.
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Experience - This will be assessed:
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CV
Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.
Details of what is expected within your CV are as follows: Please provide a concise, up-to-date CV demonstrating how you meet the Person Specification outlined in this advert. Your CV should include your full employment history, with explanations for any gaps within the last five years. Please also include details of all relevant qualifications, certifications and professional training.
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A panel will assess how well your application demonstrates the requirements outlined above.
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Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Demonstrated proficiency in Microsoft Office applications and other web-based systems. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
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You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
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For guidance on the application process, visit:
NCA Applying and Onboarding
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Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
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Success Profiles at Assessment
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Behaviours
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Communicating and Influencing
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Managing a Quality Service
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Technical
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Demonstrated proficiency in Microsoft Office applications and other web-based systems.
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Demonstrated ability to work collaboratively with colleagues and stakeholders, building effective working relationships, sharing information and best practice, and contributing positively to the achievement of shared objectives.
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Demonstrated ability to identify, diagnose and resolve technical faults in equipment or systems in a logical and methodical manner, ensuring issues are addressed efficiently to maintain operational effectiveness.
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Assessment Outcome
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Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
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In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
Lead criteria (behaviours/technical/experience)
If still tied, desirable criteria will be assessed (if advertised)
If still tied, application sift scores will be used
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Feedback is provided only to those who attend an assessment.
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You will be subject to vetting and pre-employment checks before appointment.
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Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
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We encourage all candidates to visit the NCA Careers Page for more information.
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Eligibility, Pre-Employment Check and Vetting
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Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.
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If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.
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Nationality Requirements
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This role is broadly open to the following groups:
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- UK nationals or dual nationals, where one component is British
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- Nationals of the Republic of Ireland
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- Nationals of Commonwealth countries who have the right to work in the UK
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- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
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- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre- settled status under the European Union Settlement Scheme (EUSS)
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- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
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- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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Further information on nationality requirements
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You will be required to participate in digital right to work and address checks as part of the recruitment process.
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Security and Vetting
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People working with government assets must complete baseline personnel security standard checks.
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Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.
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For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.
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Vetting requirements - SC Enhanced
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Prior to commencing the role, you will need to successfully complete SC Enhanced clearance.
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The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
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Failure to meet the residency requirements will result in your security clearance application being rejected.
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For further information on National Security Vetting checks please visit the following page Demystifying Vetting
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Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
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Occupational Health
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Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
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Things you need to know
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Multi Location
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Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
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Near Miss
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If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
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Hybrid Working
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The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.
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Reasonable Adjustments
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We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at
[email protected] before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.
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Inclusion
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The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
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This vacancy is part of the Great Place to Work for Veterans initiative.
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Working for the Civil Service
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The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email:
[email protected] (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.
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Working for the NCA
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The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
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If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
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If you have any specific queries about the role that are not covered by the advert, please contact:
Name : Central Recruitment Team
Email : [email protected]
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