Service desk support Work, Jobs in Great Barford, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
12d
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Level 2 Service Desk Engineer
Advania —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
8d
Operational Support Officer
HM Courts & Tribunal Service —Northampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
Housing Officer (Desk Based)
The Guinness Partnership —Milton Keynes
- £39,038 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
2d
Service Desk Engineer
Advania —Milton Keynes
- £26,000 - £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
Admin Assistant
Athena Care Homes —Cambridge
- £12.71 an hour
- Full-time
- Nursing home
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
5d
Human Resources Administrative Officers - Milton Keynes and East Kilbride
Foreign, Commonwealth & Development Office —Milton Keynes
- £29,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Guest Service Agent - Casual
N3 Hospitality Management Ltd —Cambridge
- £12.71 an hour
- Hospitality
- Bar
- Hotel
- Free parking
Quick apply
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
11d
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Junior Hire Technician
KOREC Group —Huntingdon
- From £25,350 a year
- Part-time
- No experience needed
- Construction
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Technical Service Desk Advisor
Ricoh —Northampton
- Communication skills
10d
FRONT OF HOUSE GENERAL ASSISTANT
BaxterStorey —Milton Keynes
- Rotating shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Service Desk Support Agent - French Speaking
nLighten —Milton Keynes
- Microsoft Outlook
- Customer service
- Salesforce
Quick apply
Hotel Nightshift Team Member
Mercure Bedford Centre Hotel —Bedford
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Front of House General Assistant
BaxterStorey UK —Milton Keynes
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Laboratory Technician
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Organisational skills
- Time management
6d
Customer Service & Parts Administrator - 12 months fixed term contract
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Construction
- Communication skills

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service desk support jobs near great barford, bdf

Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
12 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

service desk support jobs in great barford, bdf

Customer Support Specialist (Application Support)

Service support specialist

Level 2 Service Desk Engineer

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Housing Officer (Desk Based)

Service Desk Engineer

Admin Assistant

Human Resources Administrative Officers - Milton Keynes and East Kilbride

Guest Service Agent - Casual

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Application Support Analyst

Junior Hire Technician

Technical Service Desk Advisor

FRONT OF HOUSE GENERAL ASSISTANT

Service Desk Support Agent - French Speaking

Hotel Nightshift Team Member

Front of House General Assistant

Support Engineer - Mobile (Northamptonshire)

Laboratory Technician

Customer Service & Parts Administrator - 12 months fixed term contract

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