Client services manager Work, Jobs in Great Bentley, Ess (with Salaries)

Client Services Manager
SOOM UK —Frating
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Recruiting
- In-person
- Free parking
Quick apply
3d
Administrator
Pinnacle Group —Clacton-on-Sea
- £24,784.50 - £28,461.00 a year
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Sales Progressor
Spicerhaart —Colchester
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Bereavement leave
Quick apply
6d
Client Manager
Marsh —Witham
- Full-time
- Hybrid work
- Data entry
- Communication skills
- Office experience
Sales Project Manager / Personal Assistant to the Chief Operating Officer
Anchor Safety LLP —Ipswich
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Free parking
- Employee discount
Quick apply
13d
Senior Client Relations Manager
Nucleus Financial Group —Ipswich
- Hybrid work
- Financial services
- Communication skills
- Analytics
- Annual leave
3d
Client Support Manager (FTC)
Miller Insurance Services —Ipswich
- Training & development
- Annual leave
7d
Project Manager
Schawk UK Limited —Witham
- Organisational skills
- Budgeting
- Communication skills
Quick apply
Group Benefits Administrative Representative
Gallagher Benefit Services —Greater Sudbury, ON
- CRM software
- English
- Microsoft Office
Customer Liaison Lead
Costain —Colchester
- Full-time
- Conflict management
- Training & development
13d
Assistant Branch Manager
Naked. —Colchester
- Up to £85,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
Quick apply
3d
Business Operations Coordinator
Neatwork Services Ltd —Rochford
- £15,000 - £25,000 a year
- Part-time
- CRM software
- Computer literacy
- Administrative experience
- Free parking
Quick apply
Account Manager
Uniserve (U K) Ltd —Felixstowe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Referral programme
Quick apply
12d
Customer Relations Manager
Care UK —Felixstowe
- £40,000 a year
- Weekend availability
- Customer service
- Business development
3d
FINMAR Client Relationship Manager
WTW —Ipswich
- Full-time
- Hybrid work
- Conflict management
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
12d
Account Manager
Arcadyan Technology Corporation —Ipswich
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Bachelor's degree
Quick apply
Office administrator and telesales
G & G Gallo Enterprises Ltd —Braintree
- £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
1d
Account Manager
Access 360 Ltd —Chelmsford
- From £35,000 a year
- Overtime
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
Quick apply
Senior Account Manager - Home Counties / London
Yell Ltd —Colchester
- £40,000 - £45,000 a year
- Full-time
- Remote
- Business development
- Employee assistance programme
- Life insurance
Quick apply

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Client Services Manager

SOOM UK
Frating

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
3 days ago

Benefits

Free parking
Casual dress
Company pension
Company events

Qualifications

CRM software
Email marketing
Report generation
Stakeholder collaboration
Digital analytics tools
Client engagement
Stakeholder liaison
Google Tag Manager
Performance reporting in digital marketing
Process improvement
Pay-per-click advertising platforms
Digital marketing
Customer renewal management
Recruiting
Relationship management
Management reporting
Multi-channel digital marketing campaigns
Account management
Communication skills

Full job description

About SOOM®

SOOM is an integrated marketing agency that specialises in franchise recruitment. We help franchisors across the UK and internationally find the right franchise candidates, qualify them properly, and get them in front of the franchisor ready to talk.

We do that through a range of marketing practices including PPC, SEO, email, business listing sites and web development, tied together with automation and AI so that every channel feeds the next rather than working in isolation.

We work with brands including Ben & Jerry's, Shell, Petpals, Concept Claims and Jackson Fire & Security. We are upfront, honest and direct with clients. If something is not working, we say so and we fix it.

We are a small, senior team. That means whoever takes this role will own real client relationships from day one, not sit three layers down from them.

The role

You are the person our clients speak to. You own the relationship, the communication and the confidence a franchisor has in what we are doing for them.

Franchise recruitment is not a volume game. Our clients do not want 500 enquiries where 90% go no where, they want the right candidates, qualified, sitting in a meeting. That means your job is not simply to report numbers. It is to understand what those numbers mean for the client's growth plan, explain it clearly, and work with our specialists to improve it.

You sit between the client and our delivery team, translating in both directions.

What you will be doing

Client relationships

Own a portfolio of franchisor accounts as their main day to day contact
Build genuine, trusted relationships with senior stakeholders, often franchise directors and business owners
Run regular calls and reviews, keeping clients informed before they have to ask
Handle difficult conversations honestly and early, including when performance is below expectation

Campaign oversight and delivery

Oversee campaign progress across PPC, SEO, email, listings and web, making sure work is on brief, on time and on budget
Brief our internal specialists clearly and chase delivery so nothing stalls
Work with our franchise broker on candidate quality, feeding what the franchisor is actually seeing back into targeting and messaging
Spot problems and opportunities early rather than reporting on them after the fact

Reporting and insight

Build and present clear, accurate reports on campaign performance, lead volume, lead quality, cost per qualified candidate and meetings booked
Interpret the data, not just present it. Explain what changed, why, and what we are doing about it
Prepare and lead monthly and quarterly review meetings

Managing expectations and scope

Set realistic expectations at the start and hold the line on them
Manage scope, flagging when requests fall outside the agreed retainer and handling that conversation commercially
Keep the client's commercial picture in view, including budgets, renewals and invoicing queries alongside our Accounts and Admin function

Onboarding and account growth

Onboard new clients, gathering everything needed to launch quickly and cleanly
Identify opportunities to grow accounts where additional services would genuinely deliver for the client
Contribute to retention and renewal of your portfolio

Process and internal

Keep the CRM, account notes and documentation accurate and current
Contribute to improving how we run accounts, we are actively building better internal process and want input, not passengers

Who we are looking for

Essential

Experience managing client relationships in a marketing agency, or a comparable client facing role where you owned the relationship
Confident presenting performance data and holding your own with senior stakeholders
Working knowledge of digital marketing channels, enough to discuss PPC, SEO and email credibly and challenge a specialist sensibly. You do not need to be able to run the campaigns yourself
Strong written and verbal communication, clear and concise, no waffle
Genuinely organised, able to run multiple accounts and deadlines without dropping things
Comfortable with honest conversations, including delivering bad news
Commercially aware, understands that a happy client and a profitable account are not the same thing

Desirable

Experience in franchising, franchise recruitment or lead generation
Experience with lead quality metrics rather than pure traffic and impressions
Familiarity with CRM and marketing automation tools such as Mailchimp, Google ads, GA4, Meta Ads, GTM, ChatGPT and Claude.
Experience with reporting tools such as Looker Studio, GA4 or similar

What you get

£30,000 - £35,000 DOE + Bonus
Quarterly retention bonus
28 days holiday + Birthday off
Company Pension
Team socials
Training and personal development programs
Fun, collaborative environment
Direct access to the leadership team and real influence over how the business runs
Work with recognised national and international brands from a small team where your contribution is visible

How to apply

Send your CV and a short covering note to [email protected], telling us about a client relationship you turned around or grew, and what you did to make that happen.

SOOM is an equal opportunities employer. We welcome applications from all backgrounds and will make reasonable adjustments to our recruitment process on request.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking

Application question(s):

Are you ok with working in person 5 days a week?

Experience:

Account management: 3 years (required)
Digital marketing: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in great bentley, ess

Client Services Manager

Administrator

Sales Progressor

Client Manager

Sales Project Manager / Personal Assistant to the Chief Operating Officer

Senior Client Relations Manager

Client Support Manager (FTC)

Project Manager

Group Benefits Administrative Representative

Customer Liaison Lead

Assistant Branch Manager

Business Operations Coordinator

Account Manager

Customer Relations Manager

FINMAR Client Relationship Manager

Customer Service & Acquisitions Lead

Account Manager

Office administrator and telesales

Account Manager

Senior Account Manager - Home Counties / London

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