Customer experience analyst Work, Jobs in Great Blakenham, Sfk (with Salaries)

Business Intelligence Analyst
OCS Group —Ipswich
- Monday to Friday
- Data analysis skills
- SQL
- Analysis skills
Suffolk Office of Data and Analytics Analyst and Researcher
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
9d
Quality Assurance Analyst
SOUTHERN COMMUNICATIONS LIMITED —Woodbridge
- £28,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- APIs
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Analyst
GTC Infrastructure —Bury St. Edmunds
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
Pricing Analyst
OCS Group —Ipswich
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
9d
Time and Attendance Coordinator
OCS Group —Ipswich
- Monday to Friday
- Organisational skills
- Communication skills
Quick apply
Data Analyst
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £29,288.09 a year
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Business Analyst
Havebury Homes —Bury St. Edmunds
- £51,600 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Agile
- Annual leave
Quick apply
2d
Quality Assurance Analyst
Southern Communications Group —Melton
- £28,000 a year
- Full-time
- Analysis skills
- APIs
- IT
- Free parking
- Employee assistance programme
Commercial Finance Analyst
Bernard Matthews Foods Limited —Halesworth
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
- Free parking
Quick apply
6d
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Quality Analyst
Treatt —Bury St. Edmunds
- Full-time
- Programmable logic controllers
Payroll Analyst
Care UK —Colchester
- Data entry
Infrastructure Engineer
Tarmac —Colchester
- Weekend availability
- Military
- Project management
- Travel
- Employee discount
Senior Quality Engineer
Balfour Beatty —Ipswich
- Hybrid work
- Microsoft Office
- Annual leave

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Business Intelligence Analyst
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Business Intelligence Analyst

OCS Group -
Ipswich

Apply Now

Job details

Qualifications

Power BI
Data modelling
Business intelligence
CIPS
Procurement
Data analysis skills
Financial analysis
SQL
Analysis skills
Communication skills
Python

Full job description

About The Role:

Days of Working: Monday to Friday - 9am - 5.30pm

Reporting to the Head of Procurement Transformation, the Business Intelligence Analyst role has primary responsibility for analysing data to help the procurement team make informed decisions about supply chain activities. This includes but not limited to spend analysis, spend catergorisation and taxonomy, pricing and scoring analysis, data gathering, reporting and Power BI dashboards. Working closely with the UK&I Category Management Teams, Finance and other key stakeholders, the Business Intelligence Analyst will be able to turn data into actionable insights and be expected to deliver data and information management solutions in line with transformation initiatives, drive maximum value and continuous improvement across the business.

Responsibilities

Lead the development and automation of data and analytics within UK&I Procurement Teams.
Manage the processing for the set of reports to measure the commercial performance of the Procurement function in
terms of spend, price changes, cost savings and price increase mitigation performance
Develop interrogation methods of finance, and other business systems to track business spend and performance against
cost savings, using Power BI to manage and present management information for the Procurement function.
Streamline processes through the adoption of automation, integrations and other solutions.
Ensure the maintenance of up-to-date and accurate vendor information across all systems that hold vendor data.
Transform, report and present data using Power Bi visualization tools.
Conduct trend analysis and provide data intelligence to support Category Management Strategies.
Compile reports and presentations to senior management
Track price escalations and spending trends in collaboration with the Category Management team.
Drive transformative solutions leading to procurement excellence.
Leverage the potential of Power BI to create weighted scorecards to monitor supplier performance metrics.
Develop solutions for managing and monitoring supplier innovations
Review the savings numbers submitted by Procurement, audit to ensure accuracy and compliance with actual OCS
volume/value throughput, and align with reported savings.
Provide seamless engagement with Finance to ensure we uphold our commitment to pay our suppliers on time.
Support initiatives including rationalisation to increase spend compliance and concentration with preferred suppliers,
delivering improved efficiencies in line with integration activity.
Support Procurement Transformation and implement change management where appropriate.
Form strong, productive relationships with both the business and the supply base ensuring the UK and Ireland business is
the customer of choice leading to business growth and profitability.
Comply with the CIPS Code of Conduct by enhancing and protecting the standard of the profession, maintain the highest
standard of integrity in all business relationships, promoting the eradication of unethical business relationships, enhancing
the proficiency and stature of the profession, ensuring compliance with laws and regulations.

About you

Previous experience as a data or business intelligence analyst
Strong analytical skills
Advanced Level Excel and Power Bi
Data Modelling
Data Analysis
Demonstrable experience delivering MI and translating data into actionable insights.
Ability to analyse market trends
Proven skills in spend and trend analysis
Proactive and Solution focused
Excellent verbal and written communication skills.
High level of integrity and dependability.
Commercial awareness with the ability to carry out financial analysis
Strong critical thinking and problem-solving skills
Ability to build sustainable and productive relationships with suppliers and key stakeholders.
Resourceful with a willingness to learn.

Desirable

Proficient in SQL, Python
Experience working in the FM Procurement space
Experience working in a procurement environment.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply Now

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customer experience analyst jobs in great blakenham, sfk

Business Intelligence Analyst

Suffolk Office of Data and Analytics Analyst and Researcher

Quality Assurance Analyst