Job Summary
We are seeking a proactive and detail-oriented Quality Manager to manage, oversee and continually improve our organisation’s quality assurance processes.
The successful candidate will work collaboratively with senior managers and cross-functional teams, and will be responsible for maintaining and elevating quality standards, ensuring compliance with industry regulations, and fostering a culture of continuous improvement.
This role offers an excellent opportunity for a proactive professional to lead quality initiatives, elevate quality standards, and contribute to the organisation's reputation as an innovative and leading manufacturer of specialist fire detection, protection, and suppression systems.
Key Responsibilities
- Maintain the company’s existing Quality Management System (QMS)
- Maintain old, create new and update processes by reviewing them in regular intervals to ensure they remain current and meet the business Quality Objectives.
- Perform, authorise and train audit processes to other individuals, maintain the audit schedule and action accordingly to meet company’s objectives.
- Own and oversee quality and ensure all roles within the company are operating within the given quality guidelines.
- Signatory of legal Declaration of Conformity as defined by the PED technical folder.
- Preparation and/or reviewing and/or issuing of documented information as per the related company procedures, regarding the legal and third-party requirements.
- Notified body selection and communication, if and when is needed to notify certification bodies for major changes to our technical drawings, products or services covered under the scope of all group’s legal and third-party approvals.
- Selection of conformity assessment modules to match certification objectives.
- Develop excellent business relations with Clients and Suppliers to adopt and encourage best practices and ensure efficient communication.
- Provide detailed responses for PQQ submissions / Tenders to an exceptionally high standard.
- Being analytical and able to interpret data to produce clear and concise reports.
- Ability to work under pressure, manage multiple tasks and meet strict deadlines.
- Identifying and mitigating quality risks, creating action plans to avoid product failures, and maintaining product safety and compliance.
- Maintain current certifications like ISO 9001, ISO 14001, Pressure Equipment Directive, F-Gas and all statutory quality and H&S requirements.
- Ensure best practices of the Quality processes and procedures within the business.
- Train other managers and report KPIs from different areas of the business to the senior management team when required.
- Use where required techniques like 5 Whys, Fishbone diagrams (Ishikawa), Failure Mode Effects Analysis (FMEA), and Pareto Analysis to identify and resolve quality issues.
- Communicate with Operations and Engineers to ensure quality objectives are meet.
- Audit and manage the delivery of the health and safety aspects within the HQ, by communicate with external consultants and internal managers to achieve legal compliance.
- Undertake any other relevant training deemed necessary to enhance performance.
- Ensure own Continuous Professional Development (CPD).
- Maintain systems which promote the provision of our services and products with limited environmental impact, aiming to achieve ISO 14001 certification.
Experience, Knowledge and Skills Required
- Minimum 5 Years of previous experience as a Quality Manager.
- In-depth understanding of QMS frameworks like ISO 9001, Six Sigma, Lean Manufacturing, and Total Quality Management (TQM).
- Understanding of the associated safety critical markets would be advantageous.
- Knowledge of Quality Practices and Investigation Report like 8Ds.
- Knowledge and experience of Customer Complaints, Non-Conformances, Corrective Actions.
- Knowledge and experience of Risk Assessments, Hazard identification and Risk Mitigation.
- Experience in working with critical suppliers and high-profile customers.
- Proficient in the use of Microsoft Office, advanced IT Skills highly advantageous.
- Strong leadership skills to motivate and guide teams. Ability to influence and drive change across departments while maintaining team morale and collaboration.
- Ability to align quality initiatives with business goals, ensuring that the quality management strategy contributes to the overall success of the organisation.
- Sound judgment skills to make decisions based on quality standards, cost constraints, and the best interests of the business and customers.
- Ability to incorporate new technologies, tools, and techniques to enhance the quality management process (AI, predictive maintenance, or automated testing).
- The ability to resolve disputes between departments/teams regarding quality and priorities.
- Experience on ERP and Quality systems like SAGE, NetSuite, SAP or other relevant.
- Excellent interpersonal skills and ability to deal with the all the business hierarchy.
- Advanced written and verbal communication skills (bilingual a plus).
- Relevant degree from accredited University or College is desirable.
- NEBOSH Certificate in Environmental Management, desirable but not essential.
- NEBOSH Health and Safety, desirable but not essential.
- A Full UK/EU Driving Licence is required.
Our Company Values
Passion - Versatile and proactive style with the ability to engage, motivate and gain commitment from others.
Innovation - Creativity and vision to meet marketing demands.
Trust - Actively promote respect & honesty and lead by example.
Community - Promotes cross functional processes between departments and responds to challenges by working together and beyond own boundaries.
Hard Work - Think partnerships. Work collaboratively with all members of the business.
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Experience:
- Quality management: 5 years (required)
Work Location: In person
