Client services occupations Work, Jobs in Great Dunham, Nfk (with Salaries)

Levy Operations Coordinator - Fixed Term
CITB —King's Lynn
- £35,180 a year
- Full-time
- Computer literacy
- Presentation skills
- Conflict management
- Free parking
- Employee assistance programme
13d
Service Manager Assistant
Snelling Business Systems —Wymondham
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Account Manager (Brands & Partnerships)
The Forge Agency —Norwich
- £29,500 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Organisational skills
Quick apply
4d
Customer Implementation Consultant
Epos Now —Norwich
- £26,436 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
Payment Saves Agent- Bilingual
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- Spanish
- English
- Communication skills
- Free parking
- Referral programme

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Levy Operations Coordinator - Fixed Term

CITB -
King's Lynn

Apply Now

Job details

Full-time | Fixed term contract
£35,180 a year
13 days ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance programme
Gym membership
Paid volunteer time
On-site parking

Qualifications

Computer literacy
Presentation skills
Staff training
Conflict management
Data entry
Relationship management
Customer support
Customer interaction
Account management

Full job description

Hours of Work: Full-time (35 hours per week)

Contract: Fixed Term Contract until March 2027

Grade: TM3

Target Salary: £35,180 per annum

Location: Bircham Newton – on average two days in the office per week following initial face to face training

CITB is on the lookout for a dynamic Levy Operations Co-ordinator who’s ready to deliver outstanding customer service, expertly manage employer accounts, and play a key role in driving the success of the CITB Levy lifecycle.

What you’ll be doing:

Effective account management and support of all activities within the CITB Levy Lifecyle, including:
Registration of new employers
Review and maintenance of information held on the CITB Levy Register
Administration of employer accounts (e.g. changes to status, scope, contact details, online account support etc)
Support in Levy Returns and Assessments
Support with the collection of CITB Levy collection
Responsibility for the delivery of a professional customer service and experience – exceeding our customer’s expectations by taking ownership of every customer interaction ensuring an excellent standard of service every time.
Providing support and guidance to ensure customer adherence to all relevant Levy related legislation and statutory requirements whilst complying with all regulatory requirements.
Effective use of all available methods of customer communication including telephony (both inbound and outbound), emails, correspondence, virtual face to face and future methods adopted.
To ensure timely delivery of workload is completed to required quality benchmarks
To provide on the job training, knowledge sharing and collaboration to support to new and existing team members

What we’re looking for:

Essential

Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
Ability to develop and maintain relationships with customers
Strong customer focus with enhanced customer handlings skills (including handling difficult customers)
Problem-solving skills and dispute resolution skills
Self-motivate and able to manage and complete own workload within timescales
Committed, enthusiastic and professional
Computer literate with a high attention to detail and accuracy

Desirable

Experience of working in a customer services team
Working within a regulated environment
Working knowledge of CITB Levy scheme and systems used in the administration of this scheme.
Recognised customer service qualification

Why join CITB?

Free onsite lunch at NCC sites
Subsidised Costa Coffee on site at NCC Bircham
Free onsite parking
Free onsite gym at Bircham Newton
25 days holiday + bank holidays
3 additional days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
Professional development & funded training qualifications
Employee Assistance Programme
Be part of a respected organisation shaping the future of UK construction

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Safer Recruitment – Incidental

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Work Location: In person

Apply Now

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client services occupations jobs in great dunham, nfk

Levy Operations Coordinator - Fixed Term

Service Manager Assistant

Account Manager (Brands & Partnerships)

Customer Implementation Consultant

Payment Saves Agent- Bilingual

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