Response officer Work, Jobs in Great Dunmow, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Patrol Officer
University of Essex —Colchester
- £30,121 a year
- 8 hour shift
- Microsoft Office
- University
- First Aid Certification
- Relocation assistance
- Sick pay
Quick apply
6h
Student Welfare Officer
Mont Rose College of Management & Sciences —Ilford
- £33,000 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Free parking
Quick apply
4d
Student Welfare & Support Officer
Results Co —London
- £24,000 - £25,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Alarm Response Officer
Dragon Security —Saffron Walden
- £25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Commissioning Officer
Hertfordshire County Council —Stevenage
- £42,839 - £47,181 a year
- Call to connect
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Security Officer - Permanent
Matchup —Newmarket
- £14.17 an hour
- 12 hour shift
- English
- In-person
Quick apply
Telephonist (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £24,747 a year
- Weekend availability
- Microsoft Word
- Communication skills
14d
Domestic Abuse Specialist Officer
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Annual leave
- Employee assistance programme
9d
Resilience Officer
Hertfordshire County Council —Stevenage
- £38,220 - £41,771 a year
- Hybrid work
- English
7d
Policy, Training, Projects and Business Engagement Manager
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Construction
Quick apply
Mobile Security Officer (Days) - Canning Town/Basildon
The Keyholding Company —Basildon
- £13.78 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Quick apply
Security Officer
Huntsman —Duxford
- Full-time
- First Aid Certification
- Continuous improvement
- Organisational skills
Management Accountant (Chelmsford, Headquarters)
Essex Police and Kent Police —Chelmsford
- From £53,451 a year
- Part-time
- Microsoft Word
10d
Incident Systems and Data Officer
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £34,434 - £37,280 a year
- Full-time
- Linux
- In-person
- Free parking
Quick apply
ERSOU - ROCU - Police Staff SO1/2 - Intelligence Analyst - Sensitive Intelligence Unit (SIU)
Hertfordshire Constabulary —Stevenage
- £39,276 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Leadership
- Annual leave
- Employee assistance programme
11d
Health, Safety and Facilities Officer
Alzheimer's Research UK —Cambridge
- £32,000 a year
- Communication skills
- Sick pay
11d
Crown Court Clerk
HM Courts and Tribunals Service —Basildon
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
12h
ERSOU - CTP - PC/DC- OIMU Assessor - PURSUE
Bedfordshire Police —Stevenage
- Part-time
- Leadership
- Communication skills
12d
Zara Cambridge - Security - Security Officer
BidvestNoonan —Cambridge
- £13.71 an hour
- Full-time
- University
- Annual leave
Quick apply

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

response officer jobs in great dunmow, ess

Contact Centre Officer (Headquarters, Chelmsford)

Patrol Officer

Student Welfare Officer

Student Welfare & Support Officer

Alarm Response Officer

Commissioning Officer

Security Officer - Permanent

Telephonist (Headquarters, Chelmsford)

Domestic Abuse Specialist Officer

Resilience Officer

Policy, Training, Projects and Business Engagement Manager

Mobile Security Officer (Days) - Canning Town/Basildon

Security Officer

Management Accountant (Chelmsford, Headquarters)

Incident Systems and Data Officer

ERSOU - ROCU - Police Staff SO1/2 - Intelligence Analyst - Sensitive Intelligence Unit (SIU)

Health, Safety and Facilities Officer

Crown Court Clerk

ERSOU - CTP - PC/DC- OIMU Assessor - PURSUE

Zara Cambridge - Security - Security Officer

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