Senior technical support Work, Jobs in Great Dunmow, Ess (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
5d
Senior IT Support Analyst
TECNIQ —Witham
- Up to £45,000 a year
- Overtime
- Computer networking
- IT
- Linux
- Free parking
Quick apply
1d
Senior Facilities Manager
Mitie —Chelmsford
- Full-time
6d
Qualified Probation Officer - North Essex - East of England
HM Prison & Probation Service —Chelmsford
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Senior Analyst
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £49,387 a year
- Full-time
- Management
5d
Digital Technical Manager
Steri Products Ltd —Braintree
- £45,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Laboratory experience
Quick apply
2d
IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £70,000 a year
- Full-time
- Remote
- SharePoint
- IT
- Leadership
- Employee discount
Lead Appointed Person Lifting Operations
Rainbird Crane Services Ltd —Basildon
- £75,000 - £100,000 a year
- Full-time
- Team management
- Driving
- Construction
Quick apply
13d
Director, Technical Development
Arm —Cambridge
- £114,600 - £155,000 a year
- Hybrid work
POCT Lead, Point Of Care Testing
Health Services Laboratories (HSL) —Stevenage
- Up to £48,909 a year
- Full-time
- Hospital
- Annual leave
- Employee assistance programme
5d
Senior Manager, Sovereign Technical Expert
Arm —Cambridge
- £89,900 - £121,700 a year
- Hybrid work
- English
- Business development
- Analysis skills
2d
SENIOR ENGINEER (SUB AGENT)
Laing O'Rourke —Stansted
- Engineering
- IT
8d
R&D Operations Lead
Accora —Orwell
- £60,000 - £85,000 a year
- Full-time
Quick apply
Airport Team Leader - Stansted Airport
ESP Global Services Limited —Stansted
- Day shift
- IT
- Leadership
- Annual leave
Quick apply
11h
Senior Research Associate
Altos Labs —Cambridge
- £47,000 - £61,900 a year
- Laboratory experience
- Master's degree
- Bachelor's degree
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- No experience needed
- In-person
Quick apply
Senior Delivery Manager
Cambridge University Press & Assessment —Cambridge
- £50,900 - £68,000 a year
- Hybrid work
- Continuous improvement
- Agile
- Leadership
- Annual leave
1d
Technical Director II-Location Based Entertainment
Tait —Haverhill
- Full-time
- CAD
- Communication skills
- Annual leave
- Employee assistance programme
2d
Senior Azure Cloud Engineer
Solus Accident Repair Centres —Stansted
- £50,000 - £65,000 a year
- Full-time
- Azure
- SQL
- Scripting
- Employee discount
IT Sales and Support Technician
Nicom IT Services Ltd —Haverhill
- £25,155 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
13d

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Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
5 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior technical support jobs in great dunmow, ess

Remote Support Desk Operative

Senior IT Support Analyst

Senior Facilities Manager

Qualified Probation Officer - North Essex - East of England

Senior Analyst

Digital Technical Manager

IT Operations & Digital Workplace Manager

Lead Appointed Person Lifting Operations

Director, Technical Development

POCT Lead, Point Of Care Testing

Senior Manager, Sovereign Technical Expert

SENIOR ENGINEER (SUB AGENT)

R&D Operations Lead

Airport Team Leader - Stansted Airport

Senior Research Associate

Trainee Account Manager

Senior Delivery Manager

Technical Director II-Location Based Entertainment

Senior Azure Cloud Engineer

IT Sales and Support Technician

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