Customer experience specialist Work, Jobs in Great Glen, Lec (with Salaries)

Customer Service Specialist
Yü Group —Leicester
- £26,228 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Customer Assistant
Lidl —Market Harborough
- £13.45 - £14.45 an hour
- Weekend availability
- Customer service
- Bakery
- Store discount
- Employee discount
3d
British Gas Business - Customer Service Apprentice
Centrica —Leicester
- £18,995 - £30,044 a year
- Hybrid work
- Customer service
- No experience needed
- IT
4d
Lloyds Banking Group - Customer Support - Rugby
Lloyds Banking Group —Rugby
- £26,200 a year
- Full-time
- Remote
- Customer service
- Financial services
3d
Specialist Project Worker
Sanctuary Supported Living —Leicester
- £14.51 an hour
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
Freelance In-Person Event Specialist - Northampton, UK
Visit.org —Northampton
- Temporary
- Customer service
- English
- Travel
Quick apply
Retail Sales Assistant
Avidity —Leicester
- £13.45 an hour
- Weekend availability
- Sales
4d
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- IT
- In-person
- Communication skills
- Employee assistance programme
Customer Service Advisor
Barclays —Northampton
- Monday to Friday
- Customer service
- Microsoft Office
- Administrative experience
5d
Sales - Sales Advisor - UK
New Look —Leicester
- Part-time
- Microsoft Word
13d
Operational Support Officer
HM Courts & Tribunal Service —Leicester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d
Crown Court Clerk
HM Courts & Tribunal Service —Leicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
1h
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Customer Services Advisor - 12 Month's Maternity Cover
Advance Housing and Support Ltd —Enderby
- £23,866.65 a year
- Full-time
- Microsoft Office
- Annual leave
- Employee assistance programme
4d
Apprenticeship - Claims Handler
Hastings Direct —Leicester
- £26,230 a year
- Overtime
Trainee Air Conditioning Installation Engineer / Labourer - Full Training Provided - Up to £30,000
Excel Cooling Services Ltd —Northampton
- £22,568 - £30,000 a year
- Overtime
- Maintenance
- Driving
- Construction
- Annual leave
Quick apply
11d
Social Media & Lead Generation Specialist (HQ Office Based Full Time Job Role)
Atex Premier Cleaning —Moulton
- £25,000 - £30,000 a year
- Full-time
- Sales
- Social media management
- In-person
- Free parking
Quick apply
7d
Customer Service Administrator
Encore Environment —Northampton
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
7d
Operations Co-ordinator
TMC Distribution Ltd —Coalville
- From £35,000 a year
- 8 hour shift
- Customer service
- Analysis skills
- Organisational skills
Quick apply

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Customer Service Specialist

Yü Group -
Leicester

Quick apply

Job details

Permanent | Full-time
£26,228 a year

Benefits

Additional leave
Annual leave
Employee assistance programme
Referral programme
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Microsoft Office
Communication skills

Full job description

Description

Reports to: Customer Success Team Leader
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £26,228 (Bonus subject to performance and KPI’s)

We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.

What We Need from Yü

Here’s a taste of what you’ll be doing:

Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
Resolving specific customer accounts within agreed service level agreements.
Support the collection and maintenance of customer data to enable efficient servicing of customers.
To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded / noted up accordingly.
To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
Proactively recognise opportunities to take customer payments and collect revenue.
Proactively identify sales opportunities to renew/cross sell available Yü Energy products.
Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.

About Yü

If you have what it takes you could be just what we’re looking for…

Sharp – Effective decision-making skills to manage a changing workload.
Proactive - Build strong relationships with other teams across the business.
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements.
Experienced – Previous experience in the Energy Industry would be desirable but not essential.
Practiced – Proven Customer Service experience required.
Great communicator – you have first-rate communication and interpersonal skills.
Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.
Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
Motivated – you have a “can do” attitude and love to see success.
Team player – you enjoy working closely with a team to help them develop.
Flexible – you’re a strong team player who can adapt as the role and business develops.
Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.

Yü Come First

We have a wide range of benefits for our employees including:

24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YULP

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Quick apply

Refine Your Search

customer experience specialist jobs in great glen, lec

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