Customer support coordinator Work, Jobs in Great Glen, Lec (with Salaries)

Customer Services Coordinator
Mi Hub Ltd —Derby
- £25,065.82 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
23h
Operations Coordinator
Cox Automotive —Leicester
- £28,704 a year
- Overtime
- Administrative experience
- Organisational skills
- Communication skills
8d
Customer Services Coordinator
Rushlift —Northampton
- Customer service
- IT
- Communication skills
- Employee assistance programme
11d
Customer Service Coordinator
Rushlift —Northampton
- Customer service
- IT
- Communication skills
- Employee assistance programme
9d
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
- Customer service
Facilities Helpdesk Coordinator
National Care Group —Daventry
- Up to £24,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Employee discount
Quick apply
3d
Gatehouse Coordinator
Evri —Rugby
- £28,847.52 a year
- Night shift
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Administrator/Receptionist/System Coordinator
Vita Nova Healthcare Ltd —Northampton
- £24,500 - £27,000 a year
- Part-time
- Microsoft Outlook
- Microsoft Office
- Driving
- Free parking
- Referral programme
Quick apply
9d
Key Accounts Coordinator
Yusen Logistics (UK) —Northampton
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Referral programme
1d
Commercial Sales Coordinator
City Commercial —Crick
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Customer Liaison Coordinator - EV Battery Solutions
Autocraft Solutions Group —Belton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Sales and Purchasing Coordinator
Blueprint Interiors Limited —Ashby-De-La-Zouch
- £24,420 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Internal Sales Coordinator
Macfarlane Group —Coventry
- £28,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Employee assistance programme
3d

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Customer Services Coordinator

Mi Hub Ltd
Derby

Quick apply

Job details

Permanent | Full-time
£25,065.82 a year
23 hours ago

Benefits

Free parking
Annual leave
Flexitime
Company pension
Company events
Employee assistance programme
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Phone etiquette
Account management
Time management

Full job description

Job Overview

This role is required to support the business in maintaining multiple accounts within the customer services environment on a daily basis. You will be responsible for providing a high level of service to internal and external customers who are predominantly wearers, but also including liaising with internal departments such as Account Management; and other Line Managers. Your key areas of accountability will include maintaining a telephone service level, email service level and a webchat service level in line with current service level targets/agreement. Taking ownership of your accounts to ensure customer queries are resolved as speedily and thoroughly as possible and ensuring all customer orders are processed accurately within the timescales appropriate to the delivery of excellent customer service. Meeting as a minimum the targets as set by the Business.

Duties

Provide excellent service and support to internal and external customers
Working in a fast paced department where you will be expected to absorb and retain a large amount of knowledge.
To be professional at all times escalating any issue or potential issue to the team leaders immediately.
Ensure the smooth running of or multiple corporate accounts
Working in conjunction with other departments to ensure orders are despatched correctly and on time.
Assist in developing colleagues knowledge of accounts and maintaining knowledge centres for these accounts
Manage and prioritise their daily / weekly workload using technology provided.
Ensure there is a good sound knowledge of Microsoft applications including Word, Outlook and Excel
Ensure all telephone calls are dealt with in a timely manner resolving the call and ensuring excellent customer service
Provide excellent customer service and knowledgeability when replying to and actioning all customer emails
Apply 100% attention to detail as well as excellent standard of spelling, punctuation and grammar.
Ensure all customer orders are processed accurately within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
Attend project meetings with account managers supporting and giving input where relevant.
Provide a professional and efficient service to all customer web chats.
Work to a very thorough and fast paced standard to ensure that you are achieving the departmental target of 100 calls and emails (combined) per day.

Knowledge, Skills and Experience Required

A good knowledge of Microsoft applications
A professional demeanour and good telephone manner
Have the ability to communicate effectively
Good time management skills
Embraces and is adaptable to change
Be able to think outside the box to help improve daily processes
Be able to multi-task and meet deadlines
Work calmly under pressure
Be able to follow projects through and follow up where necessary
Take ownership of the contact, understand the customers’ needs
Have a great attention to detail
Be professional and grammatically correct when writing all emails
Previous Customer Services experience in account management environment
Knowledge of corporatewear

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

Mi Time Policy (after full training is completed) – minimum 3 days in the office and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office!
Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave.
3x death in service life insurance scheme should the worst happen in your employment with us.
Celebrating Service, we offer long service awards to celebrate continued employment.
EAP covering support for mental health and well-being.
Employee Engagement (survey or Mi Forum) – We care for your opinions.
Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.
Career progression accessible with our bronze, silver and gold banding.

Shift Pattern - 5 days - 37.5 hours per week,

You will work between these hours, on a rota basis.

Monday - 08:00 - 17:30
Tuesday - 08:00 - 17:30
Wednesday - 08:00-17:30
Thursday - 08:00-17:30
Friday - 08:00 - 17:30
Saturday – 08:00 – 17:30
Sunday – 08:00 – 17:30

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment @mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.

Job Types: Full-time, Permanent

Pay: £25,065.82 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Flexitime
Free parking
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Can you reliably travel to the office location (Castle Donington) at least 3 times per week?

Experience:

Call Centre/Contact Centre: 1 year (preferred)
Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Derby DE74 2UG

Quick apply

Refine Your Search

customer support coordinator jobs in great glen, lec

Customer Services Coordinator

Operations Coordinator

Customer Services Coordinator

Customer Service Coordinator

Customer Service Desk Co-ordinator

Facilities Helpdesk Coordinator

Gatehouse Coordinator

Administrator/Receptionist/System Coordinator

Key Accounts Coordinator

Commercial Sales Coordinator

Customer Liaison Coordinator - EV Battery Solutions

Sales and Purchasing Coordinator

Internal Sales Coordinator

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