Desktop support Work, Jobs in Great Glen, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
10d
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Customer service
- SQL
- Presentation skills
- Annual leave
- Employee discount
3d
Desktop Support Engineer
Getronics —Wellingborough
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
1d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Senior Service Desk Analyst
PA Housing —Leicester
- £36,905 - £38,474 a year
- Call to connect
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
3d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
2nd line Field Engineer
Academia Ltd t/a Smartdesc —Leicester
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
Quick apply
2d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Entry Level Service desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
10d
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
1st Line IT Support Analyst
Bright Horizons —Northampton
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
2d
Software Developer
Blackstar Amplification —Northampton
- Full-time
- Hybrid work
- Computer Science
- Windows
- Analysis skills
IT Service Delivery Technician
DHL —East Midlands Airport
- Full-time
- Customer service
- Maintenance
- Windows
- Free parking
- Employee discount
9d
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Leadership
Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Embedded Audio Engineer
Blackstar Amplification —Northampton
- Full-time
- Hybrid work
- Computer Science
- C++
- Software development
Senior Firmware Engineer
Wattbike —Nottingham
- Full-time
- Hybrid work
- Engineering
- System design
- C++
- Employee discount
- Life insurance
Quick apply

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1st line Support Engineer
Ekco —Milton Keynes
Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets.
Quick apply
IT Support Analyst
Gilson Gray (England) Ltd —Lincoln
Polished verbal communicator with an exceptional telephone manner and articulate delivery. Wellbeing initiatives and access to an online Health Provider.
£32,000 - £35,000 a year
Quick apply
1d

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
10 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

desktop support jobs in great glen, lec

Service Desk Analyst

Warehouse IT Support Associate

Desktop Support Engineer

IT Service Desk Specialist

Support Engineer - Mobile (Northamptonshire)

Senior Service Desk Analyst

IT Analyst

2nd line Field Engineer

Help Desk Engineer

Entry Level Service desk Engineer

Senior TechOps Generalist

1st Line IT Support Analyst

Software Developer

IT Service Delivery Technician

IT Field Service Engineer

Systems Support Engineer (5-month FTC)

Senior IT Infrastructure Engineer

Embedded Audio Engineer

Senior Firmware Engineer

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