Role Overview
The Soft Play & Café Assistant Manager is responsible for assisting with the smooth, safe, and profitable operation of both the soft play facility and the café. This role combines team leadership, customer experience management, daily operational oversight, and a commitment to providing a warm, family-friendly environment.
You will lead by example, supporting your team on the floor, ensuring exceptional service, and maintaining high standards of cleanliness, safety, and hospitality.
Key Responsibilities
Leadership & Team Management
- Lead, train, motivate, and support the Treehouse Team Members.
- Create staff rotas to ensure appropriate cover during busy and quiet periods.
- Provide on-the-job coaching, performance feedback, and team development.
- Foster a positive, energetic, and customer-focused team culture.
Operational Management
- Oversee daily operations of the soft play centre and café.
- Ensure the environment is clean, safe, and welcoming for families at all times.
- Monitor session flow, customer check-ins, and capacity management.
- Conduct daily opening and closing procedures.
- Assist in maintaining compliance with health and safety standards, including food hygiene, play-area safety checks and Risk Assessments.
- Assist in maintaining other legal compliance requirements.
Customer Experience
- Greet and engage with families to ensure they receive exceptional service throughout their visit.
- Resolve any customer issues or complaints promptly and professionally.
- Maintain a visible presence on the floor to support both staff and customers.
Café Oversight
- Ensure high standards in food and drink preparation and presentation.
- Monitor stock levels, stock ordering, and waste reduction.
- Support barista and café service when needed, including during peak times.
Safety & Cleanliness
- Oversee cleaning routines for the café, kitchen, and soft play area.
- Ensure team members consistently follow hygiene, sanitation, and safety procedures.
- Conduct hazard checks and ensure equipment is maintained and safe.
Business & Administration
- Manage till operations, and end-of-day financial procedures.
- Monitor sales, costs, and profitability, making recommendations for improvement.
- Assist with marketing initiatives, events, and promotions.
- Keep accurate records relating to health & safety, equipment checks, incidents, and training.
What We’re Looking For
We’re seeking someone who is:
- Experienced in hospitality, customer service, retail, or leisure management
- Friendly, approachable, and confident in engaging with both children and adults
- Calm under pressure with strong multitasking abilities
- Organised and proactive, able to lead a busy team
- Safety-conscious, with a strong attention to detail
- Passionate about delivering exceptional customer experiences
- Flexible, with availability during weekends, school holidays, and peak family times
Experience in working within a children’s play, leisure, or family-oriented environment is a bonus but not essential.
What We Offer
- A fun, energetic, and supportive working environment
- Opportunities to shape the customer experience and influence business growth
- On-the-job training and leadership development
- Staff discounts and family-friendly perks
- A chance to be part of something new, exciting, and community-focused
If you’re ready to help lead a lively team, create joyful experiences, and take ownership of a centre that brings families together every day, we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
