Customer support & client services managers Work, Jobs in Great Linford, Bkm (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
11d
Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
Customer Service Team Leader
ACO Technologies plc —Bedford
- Call to connect
- Management
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
5d
Customer Service Advisor
Signs DIY —Letchworth
- £25,420 - £36,000 a year
- Full-time
- Hybrid work
- In-person
- Sick pay
Quick apply
2d
Contact Centre Coordinator
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £32,073 - £39,043 a year
- Part-time
- IT
- Communication skills
- Flexible schedule
3d
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Data analysis skills
- Microsoft Office
- Organisational skills
11d
Service Delivery Manager
Wickes —Northampton
- Full-time
- Management
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
10d
Private Client Manager
Value Retail —Bicester
- Full-time
- Hospitality
- Organisational skills
- Communication skills
Quality Assurance Manager
TravelodgeHotels —Thame
- Up to £58,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee discount
Quick apply
National Sales Order Processing Manager
Altro/Autoglym —Baldock
- Full-time
- ERP systems
- Analysis skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

Head of Operational Excellence & Support
Simply Business —Northampton
Our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your…
Head of Branch Support
Helping Hands —Alcester
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families.
Up to £75,000 a year
Quick apply

I want to receive the latest job alerts for customer support & client services managers in great linford, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
11 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

customer support & client services managers jobs in great linford, bkm

Regional Resolution Manager - North Counties

Head of Operational Excellence & Support

Customer Service Team Leader

Customer Service Advisor

Contact Centre Coordinator

Sales Support Manager - Earthmoving

Service Delivery Manager

Private Client Manager

Quality Assurance Manager

National Sales Order Processing Manager

More jobs to discover

I want to receive the latest job alerts for customer support & client services managers in great linford, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected