Team member (hub host) Work, Jobs in Great Offley, Hrt (with Salaries)

Team Member (Hub Host)
Beaufort Hub —London
- £12.71 an hour
- Temporary
- Serving
- Hospitality
- Customer service
- Store discount
- Employee discount
Quick apply
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- Hospitality
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- Annual leave
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Team Member (Hub Host)

Beaufort Hub
London

Quick apply

Job details

Temporary | Permanent | Part-time | Fixed term contract | Zero hours contract
£12.71 an hour

Benefits

Store discount
Employee discount
Referral programme

Qualifications

Serving
Hospitality
Customer service
English
Guest services
Restaurant experience
Communication skills
Hotel experience

Full job description

About Us

Beaufort Hub is a family‑run, brand‑new venture bringing together a café, lounge, and softplay under one warm, welcoming space. We are building a team that cares deeply about hospitality, community, and creating memorable experiences for families. As a Hub Host, you’ll be one of the first faces our guests meet — calm, friendly, and ready to help.

Role Overview

We are looking for a confident, warm, and service‑driven Hub Host to support daily operations across the café, lounge, and softplay. You will help create a welcoming environment, assist guests, and ensure our standards of service, cleanliness, and consistency are always met. This role is ideal for someone who enjoys hospitality, takes pride in their work, and loves going the extra mile for guests.

Key Responsibilities

Guest Welcome — greet guests warmly and create a positive first impression
Check‑ins & Bookings — manage softplay check‑ins, café seating flow, and reservations accurately
Upselling — confidently recommend drinks, pastries, matchas, and add‑ons to enhance guest experience
Portion Control — follow portion guidelines to maintain consistency and reduce waste
Guest Support — assist with enquiries and guide families through our spaces
Space Care — keep reception, café tables, lounge seating, and softplay areas clean and organised
Google Reviews — encourage guests to leave positive reviews and handle feedback professionally
Team Coordination — work closely with café, lounge, and softplay colleagues to maintain smooth operations
Event Support — assist with setup and pack‑down for parties and private bookings
Going the Extra Mile — offer thoughtful touches that make guests feel genuinely cared for

Experience & Skills

Hospitality or customer‑facing experience is helpful but not essential — full training provided
Warm, confident communication skills with the ability to engage guests of all ages
Comfortable upselling products in a friendly, natural way
Organised and attentive to detail, especially with portion control and bookings
Able to work calmly in a lively, fast‑moving environment
Professional approach to handling enquiries, feedback, and concerns

Why Join Us?

Be part of a family‑run, supportive team
Grow with a brand‑new venture from the ground up
Work in a warm, community‑focused environment
Training and development opportunities
A role where your personality, care, and effort truly matter

Pay: £12.71 per hour

Benefits:

Employee discount
Referral programme
Store discount

Ability to commute/relocate:

London NW9 5JH: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer service: 1 year (required)

Language:

English (required)

Work Location: In person

Quick apply

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team member (hub host) jobs in great offley, hrt

Team Member (Hub Host)

Senior Account Executive, Customer Engagement UK & Ireland

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