Responsible to: Shop Manager
(Retail Area Manager will provide regular support and supervision meetings at agreed intervals)
Directly Managing: Volunteers and any workers on placements from partner organisations, who are involved in activities within the shop.
Hours of Work: 15 hours per week
Purpose of the Job
To be responsible, in the absence of the Shop Manager, for the effective operation of the shop with responsibility for:
- Managing the day to day running of the shop.
- Maintaining effective stock management and merchandising.
- Managing and training shop volunteers.
- Carrying out shop administration.
- Taking necessary action to arrange repairs and maintenance of the premises.
- Ensuring adequate security.
- Enforcing health and safety policy and procedures.
Tasks & Responsibilities
Strategic Role as Assistant Shop Manager
- To take day to day responsibility for managing the shop, in the absence of the Shop Manager.
- To brief the Shop Manager and Retail Area Manager at regular agreed intervals and immediately, if urgent, on progress towards shop targets.
- To propose action to them for improvements in operations.
- To maintain an awareness of developments in local shops, especially in the charity/low-cost sector, updating the Retail Area Manager and Head of Retail as required.
- To maintain an awareness of the work of St. Rocco's Hospice and relevant local or national issues through press, media and local views.
- To maintain and develop good channels of communication with colleagues in St. Rocco’s Hospice Shops, local communities, and organisations.
- To assist the Area Manager as required in area wide initiatives, for example new shop openings.
- To provide cover for Shop Managers from time to time in stores, as required by the Retail Area Manager. This would usually be through negotiation and mutual agreement, although in an emergency you may be asked to cover at short notice.
Optimising Sales
- To ensure the shop meets sales targets set by the Area Manager.
- To initiate marketing campaigns and sales promotions to increase sales.
- To ensure the shop is competing effectively with local competitors.
- To ensure all staff maintain a high standard of customer care.
- To promote the store in the local community through initiatives, for example initiating stock appeals by organizing local leaflet distribution.
- To maximise the sales potential of new goods and Christmas cards.
Maintaining Effective Stock Management & Merchandising
- To control pricing in line with company policy.
- To ensure the highest possible resale value of donated stock.
- To ensure all items offered for sale meet current legislation and St. Rocco’s trading policies and procedures.
- To apply company display, merchandising and window dressing standards.
- To control stock density and rotation.
- To initiate local stock and sales promotions.
- To dispose of un-saleable items in a sensitive manner, at the lowest cost to the organisation, with the minimum impact on the environment and achieve recycling or reuse where possible.
Staff Management & Training
- In the absence of the Shop Manager, to take day to day responsibility for managing and delegating work to the Volunteers & workers on placements, ensuring satisfactory performance.
- To provide adequate supervision for all volunteers in the shop.
- To assist with training for all shop volunteers.
- To recruit suitable volunteers.
- To assist with leadership and development of the team in the shop, encouraging effective communication, initiating work plans and helping to foster a positive team spirit through regular team meetings.
- To attend training programmes and liaise with/attend team meetings of Shop Managers.
Administration
- To complete daily/weekly sales returns and brief Shop Manager as required.
- To ensure shop costs do not exceed agreed budget.
- To ensure that all Gift Aid administration is completed accurately.
- To ensure that Data Protection and Information Governance procedures are followed.
- To apply Trading Standards Regulations in the shop and ensure staff are aware of these.
- To apply cash management and security procedures.
- To take action to ensure the shop is adequately staffed, setting and maintaining volunteer rotas.
- To control and requisition shop supplies.
- To bank takings using agreed banking procedures.
Premises Management
- To ensure shop housekeeping is to company standard.
- To take day to day responsibility for shop exterior, in the absence of the Shop Manager.
- To ensure all shop equipment is kept in good working order.
- To inform Retail Area Manager of necessary repairs and maintenance.
Security
1. To act as a keyholder and delegate keyholding to other volunteers within procedural guidelines.
2. To ensure the security of shop takings and stock.
3. To provide best circumstances for the personal security of volunteers.
4. To ensure that security procedures are understood and implemented by all volunteers.
Health & Safety
To apply company Health & Safety regulations in accordance with the Hospice guidelines by:
. Maintaining Health & Safety records
. Undertaking required fire drills.
. Ensuring Fire Equipment is correctly sited and serviced.
. Ensuring electrical equipment is properly maintained.
. Implementing risk assessment procedures when appropriate.
. To ensure that health and safety procedures are understood and implemented by all volunteers.
General
1. To carry out these tasks and responsibilities with an understanding of and commitment to St Rocco’s Hospice equal opportunities policy.
2. To use new technology as required.
3. To do all within your powers to keep company property secure and in good working order.
4. To carry out any additional duties within the spirit of the post as required by the Area Manager.
Benefits:
An attractive package of benefits for employed staff T&C's apply:
Contributory Company Group Pension Plan, (If you are a member of the NHS Pension Scheme, you have the option of continuing in this scheme), Life Assurance and a Medical Cash Plan - T&Cs apply, free onsite parking, annual holiday entitlement in any holiday year is 7 working weeks, inclusive of all public holiday entitlement.
Part-time employees’ annual holiday entitlement accrues on a pro-rata basis.
(Benefits may be different for Bank / Contract for Services Workers T&C's apply).
The posts are not salary incremental posts and pay reviews are at the discretion of the Hospice.
Please click on the Apply bar below where you can upload your CV and covering letter in the add document section.
You will be selected for interview based on the skills, knowledge and experience you outline in your CV and cover letter, and it is therefore essential you take this opportunity to demonstrate these relevant to the job vacancy advertised.
To complete the process please follow the instructions on the following page(s), you must provide the required details* and please submit a copy of your CV along with a covering letter of no more than two pages explaining how you meet the requirements of the role and upload when prompted.
Please Note: If you apply you will receive emails from
[email protected] regarding your application.
Apply Now
