From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
The Marketplace Relationship Manager will lead the growth and trading performance of Matalan’s EU marketplace channels, ensuring products are effectively launched, marketed and optimised across multiple third-party platforms.
This role will own the day-to-day commercial management of marketplace partners, driving sales performance, customer visibility, product availability and brand presentation across International territories. The successful candidate will combine strong trading instincts with operational excellence and marketplace expertise to support Matalan’s international growth ambitions.
Key Responsibilities -
Marketplace Trading & Performance
- Own the commercial performance of marketplace channels, driving sales, profit and growth.
- Monitor daily, weekly and monthly trading performance and take proactive actions to optimise results.
- Analyse sales, traffic, conversion and product performance data to identify opportunities and risks.
- Manage pricing, promotions, markdowns and product visibility in line with trading plans.
- Work closely with internal teams to maximise stock availability and minimise missed sales opportunities.
Marketplace Operations & Product Management
- Manage the end-to-end product onboarding process across marketplace platforms.
- Ensure accurate and timely product uploads, descriptions, imagery and categorisation.
- Maintain high standards of product content and brand presentation across all marketplaces.
- Support localisation requirements including language, currency and territory-specific compliance.
- Resolve operational issues impacting product availability or customer experience.
Partner & Stakeholder Management
- Build strong relationships with external marketplace partners and account managers.
- Collaborate cross-functionally with Buying, Merchandising, eCommerce, Marketing, Supply Chain and Finance teams.
- Lead regular performance reviews with marketplace partners and internal stakeholders.
- Identify opportunities to expand product ranges, categories and territories.
Commercial Growth & Strategy
- Support the development and execution of the marketplace growth strategy.
- Identify new marketplace opportunities and emerging trends across international markets.
- Recommend initiatives to improve marketplace profitability, customer reach and brand awareness.
- Drive continuous improvement across marketplace processes, reporting and ways of working.
- Previous experience within eCommerce, digital trading or marketplace management.
- Strong commercial awareness and trading mindset.
- Experience managing third-party marketplaces within retail or fashion.
- Strong analytical skills with the ability to interpret data and drive actions.
- Excellent organisational and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and relationship-building skills.
In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
