Job Title: IT Service Desk Analyst
Department: IT team
Hours: 37.5 hours, Monday – Friday, Saturday work will be required at an average rate of 2 hours per month.
Location: Buckshaw Village and Clayton-Le-Woods, Chorley.
Speed Medical is one of the largest providers of medico legal reports in the UK, working in Speed Medical are the UK’s leading independent provider of Medical Reporting and Rehabilitation producing well over 150,000 medical reports, servicing over 60,000 patient records and facilitating hundreds of thousands of rehabilitation sessions each year.
Speed Medical is an ISO27001 accredited organization operating an Internal IT Team which extends out to several technical partners. The team are on the verge of an exciting 12 months which will see the implementation of several transformational technical projects.
The Role:
As a Service Desk Analyst, you will enjoy working in a diverse environment where you will work with different products and services on a day-to-day basis.
You will provide level 1 and level 2 support within an existing Service Desk team, also triage, and provide appropriate troubleshooting, correct incident categorisation and resolution where possible
This opportunity comes with on-the-job training and a great platform to grow your IT Career.
Utilise diagnostic utilities to aid with troubleshooting to achieve first time fix resolution targets where possible.
Join the team in a Rota system covering hours between 8am – 6pm. Some Saturday work will be required at an average rate of 2 hours per month.
Our Values:
· Customer First
We listen to the needs of our customers and always put them at the heart of what we do
· Real relationships
We nurture real relationships with honesty, integrity, and transparency
· Strive for excellence
We inspire every member of our team to go the extra mile and deliver outstanding service
· Make an impact
We work smarter with our colleagues, our customers and their clients to leave a positive impression
· One team, one vision
We are one team – unified – with one vision and all work together to achieve it.
Key Responsibilities:
- Perform remote / onsite support, including installing and upgrading of software and hardware components where necessary, following the businesses processes and procedures.
- Investigating and troubleshooting basic level faults and incidents.
- Escalating faults to other technical staff/teams as appropriate.
- Work efficiently and effectively when following agreed Service Desk processes.
- Contributing to the maintenance of the business internal knowledge
- Creating and updating relevant documentation.
- Undertaking project involvement where necessary.
- Developing and maintaining effective relationships with staff, other divisions and third parties and liaising closely with them.
- Dealing promptly and effectively with staff, other divisions and third parties on all information management and technology related matters.
- Apply outstanding communication skills to provide "Above Customer Expectation" service.
Personal Specifications:
- Practical experience with Office 365, Azure Active directory, Microsoft Exchange, Windows server.
- Basic networking skills - Routers, firewalls and switches.
- Microsoft licensing knowledge.
- Previous experience in an IT Technical Support role.
- Windows 10 experience.
- TCP/IP networking knowledge.
- Ability to resolve IT issues over the phone or remotely or on site.
- Experience with a ticket logging system
- Ability to work in a team and autonomously.
- Ability to work well under pressure.
- Exceptional Customer Service skills
- Highly developed listening skills.
- Quick learner.
Package:
· 37.5 Hours, Monday-Friday
· Flexible working: We offer the ability to work from home/office on completion of training and a probationary period
· Company Stakeholder Pension
· 20 days Annual Leave plus Bank Holidays
· Optional health care scheme after a qualifying period
· 2 work parties per year
Application question(s):
- Do you have a UK driving license?
- Do you have experience with Office 365, Azure Active directory, Microsoft Exchange, Windows server?
Pay: Up to £27,000.00 per year
Application question(s):
- Do you have a UK driving license?
- Do you have experience with Office 365, Azure Active directory, Microsoft Exchange, Windows server?
Work Location: In person
