1st line support Work, Jobs in Great Totham, Ess (with Salaries)

1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
10d
Learning Support Assistant
Honywood School —Coggeshall
- From £24,796 a year
- Part-time
- Working with children
- IT
- School
- Free parking
- Health & wellbeing programme
Quick apply
9d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- Azure
- Customer service
- Windows
MDSA
Unity Schools Partnership —Sudbury
- £24,795 a year
- Part-time
- School
9d
Senior IT Support Analyst
TECNIQ —Witham
- Up to £45,000 a year
- Overtime
- Computer networking
- IT
- Linux
- Free parking
Quick apply
5d
Systems Support Analyst
WestonHomes —Hatfield Heath
- English
- Life insurance
Quick apply
Student Supervisor
Unity Schools Partnership —Sudbury
- £21,058 - £25,989 a year
- Part-time
- Communication skills
- School
11d
SEND Hub Coordinator
Unity Schools Partnership —Haverhill
- £32,916 - £51,048 a year
- Full-time
- School
Housing Options Triage Officer
Braintree District Council —Braintree
- £31,284 - £35,721 a year
- Full-time
- Hybrid work
- Computer skills
- Employee discount
10d
Minibus Driver
ABM UK —Stansted
- £14.80 - £15.45 an hour
- Full-time
- Employee discount
Quick apply
English Lecturer
EKCGroup —Sheerness
- £14,639 - £16,037 a year
- English
- Teaching
- Employee discount
- Sick pay
5d
Nurse
St Joseph’s Nursing Home —Chelmsford
- Supervising experience
- Care plans
Minibus Driver
ABM —Stansted
- £14.80 - £15.45 an hour
- Full-time
Learning Support Assistant
Unity Schools Partnership —Sudbury
- £19,920 - £25,989 a year
- Part-time
- Communication skills
- School
- Teaching
Sonographer - Fixed Term Contract
TFP Fertility —Chelmsford
- Part-time
- Bachelor's degree
- Computer skills
- Communication skills
Quick apply
Primary Teacher
Greensted Primary School & Nursery —Basildon
- £34,398 - £46,839 a year
- Full-time
- English
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Route Engineer 12 month Fixed Term Contract Maternity Cover
Global Marine Systems —Chelmsford
- Monday to Friday
- Hybrid work
- Engineering
- Communication skills

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IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
This is a full time office based position at our Head office, however you will need to have a car and be able to drive to attend our other offices based in…
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IT Support Analyst (1st Line Support)
42BR Barristers —London
A user reports they cannot access Outlook, but everything else works. Support user onboarding/offboarding (accounts, devices, access).
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3d

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1st Contact Agent

Call Assist -
Colchester

Quick apply

Job details

Full-time
£10.85 - £12.71 an hour
10 days ago

Benefits

Annual leave
Company pension

Qualifications

GCSE

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us provide the very best service, we are looking for a 1st Contact Agent to join our Customer Service department in our Colchester office.

Job purpose

To deal with Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Main Tasks

Investigation and resolution of complaints over the phone to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16 to 20 - £10.85 p/h
21+ - £12.71 p/h

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Type: Full-time

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in great totham, ess

1st Contact Agent

Learning Support Assistant

1st Line Helpdesk Engineer - Basildon

MDSA

Senior IT Support Analyst

Systems Support Analyst

Student Supervisor

SEND Hub Coordinator

Housing Options Triage Officer

Minibus Driver

English Lecturer

Nurse

Minibus Driver

Learning Support Assistant

Sonographer - Fixed Term Contract

Primary Teacher

Route Engineer 12 month Fixed Term Contract Maternity Cover

Other jobs to consider

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