Service desk analyst Work, Jobs in Great Totham, Ess (with Salaries)

Service Desk Analyst
Care UK —Colchester
- IT
6d
Service Desk Support Analyst
FRP Advisory Group —Chelmsford
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
15h
Service Desk Analyst (1st Line Support)
Utilize —Basildon
Quick apply
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Hospitality
- Customer service
- Microsoft Office
Quick apply
12d

Discover related jobs

Based on your search for service desk analyst jobs.

Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
Full UK driving licence and own transport (helpful for occasional client visits). Ideally you will have around *1 year's experience in an IT support role* and…
£26,000 - £28,000 a year
Quick apply
8d
IT Support Engineer
VITS Ltd —London
At least 2 years of experience on a service desk and on-site user support. You'll occasionally visit customer sites to deliver high-quality service,…
£27,000 - £33,000 a year
Quick apply

I want to receive the latest job alerts for service desk analyst in great totham, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near great totham, ess

Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent
6 days ago

Qualifications

Full job description

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

service desk analyst jobs in great totham, ess

Service Desk Analyst

Service Desk Support Analyst

Service Desk Analyst (1st Line Support)

IT Support Analyst Apprentice

Discover related jobs

I want to receive the latest job alerts for service desk analyst in great totham, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected