Service manager Work, Jobs in Great Totham, Ess (with Salaries)

Transfer Agency Operational Controls and Business Readiness Manager
Apex Group —Chelmsford
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
11d
FM Supervisor
OCS Group —Witham
- Monday to Friday
- Management
- Computer literacy
- Supervising experience
Quick apply
12d
Contracts Manager – Social Housing
Houghton Group —West Hanningfield
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Team management
- Contracts
- Free parking
- Annual leave
Quick apply
Service Growth Manager
4site Consulting Ltd —Colchester
- £43,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
4d
Commissioning General Manager
Crystal Care Collection —Heybridge
- £65,000 - £75,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
Service Manager
Essex Partnership University NHS Foundation Trust —Colchester
- £66,582 - £77,368 a year
- Full-time
- Communication skills
- Relocation assistance
- Employee discount
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
Quick apply
Senior Administrative Officer - Part Time - North Essex
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
2d
Freedom to Speak Up Guardian
The Guardian Service Ltd —Colchester
- £42,000 a year
- Weekend availability
- Microsoft Word
- Management
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
2d
Deputy Head of Teaching and Learning
Community College Initiative —Chelmsford
- £45,000 - £55,000 a year
- Full-time
- Education
- Continuous improvement
- Mentoring
- Free parking
Quick apply
12d
Culture and Leisure Services Manager
Chelmsford City Council —Chelmsford
- £87,924 - £96,828 a year
- Full-time
- Hybrid work
- Leadership
2d
Senior Estimator and Cost Manager
Naio Environmental Limited —Great Totham
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Databases
- Analysis skills
- Free parking
Quick apply
2d
Deputy Manager - Healthcare
Calm Futures Limited —Marks Tey
- £30,000 - £32,000 a year
- Full-time
- Writing skills
- Supervising experience
- Travel
Quick apply
4d
Part Time General Theatre Technician
Potters Resorts - Five Lakes —Maldon
- £13.28 an hour
- Part-time
- Resort
Quick apply
General Services Manager
Sodexo —Sudbury
- £39,000 - £44,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
- Employee assistance programme
Quick apply
2d
Deputy General Service Manager
Sodexo —Sudbury
- £32,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
- Employee assistance programme
Quick apply
2d
Operations Manager
Elior UK —Chelmsford
- £55,000 a year
- Full-time
- Customer service
- Recruiting
- Contracts
Quick apply
Grounds Maintenance Team Leader / Driver (Full time)
MBS Grounds Maintenance Ltd —Chelmsford
- £29,016 - £31,248 a year
- Overtime
- Organisational skills
- Computer skills
- Power tools
- Free parking
- Paid training
Quick apply
Decking and Balustrading Specifications - Client Success Manager
Dura Composites —Clacton-on-Sea
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
11d
Support Manager
Thera East —Witham
- Up to £36,339.37 a year
- Full-time
- Team management
- Driving
- Leadership
- Annual leave

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Transfer Agency Operational Controls and Business Readiness Manager

Apex Group -
Chelmsford

Apply Now

Job details

Full-time
11 days ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Risk management
Change leadership
Management reporting
Root cause analysis
Project leadership
Leadership
Project management experience
Corporate regulatory compliance oversight

Full job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

TRANSFER AGENCY Operations controls and Business Readiness Manager

Role Purpose

The Transfer Agency Operational Control and Business Readiness Manager is responsible for maintaining a robust control environment across Transfer Agency operations while ensuring operational readiness for business change, client onboarding, regulatory developments, system enhancements, and strategic transformation initiatives.

The role provides independent oversight of operational processes, controls, risks, and governance, while leading readiness activities to ensure people, processes, technology, controls, and training are fully prepared for operational change.

Key Responsibilities

Operational Control & Oversight

Maintain and enhance the Transfer Agency operational control framework.
Perform oversight and controls across:
- Dealing
- Registration
- Transaction Monitoring
- Settlements
- Reconciliations
- Distributions
Monitor and report on Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).
Identify operational risks, control weaknesses and process improvement opportunities.
Ensure effective implementation and tracking of corrective actions.
Support self-assessments (RCSAs).
Support Operational Resilience and Business Continuity planning activities.
Maintain operational procedures, controls documentation and governance records.

Business Readiness & Change Management

Lead operational readiness assessments for:
- New client implementations
- Fund launches
- Transfers and migrations
- System upgrades
- Regulatory changes
- Strategic business initiatives
Define readiness criteria and go-live requirements.
Coordinate readiness activities across Operations, Technology, Compliance, Risk and Client teams.
Assess operational impacts and capacity requirements.
Ensure implementation of new procedures, controls and workflows.
Track dependencies, risks and readiness milestones.
Conduct go-live readiness reviews and provide recommendations to governance forums.

Risk & Governance

Produce regular operational risk and control reporting.
Present key risks, readiness updates and control metrics to senior management committees.
Maintain risk registers and action logs.
Support internal and external audits.
Ensure regulatory compliance with FCA and applicable industry regulations.
Drive a culture of risk awareness, accountability and continuous improvement.

Process Improvement

Identify opportunities to improve efficiency, scalability and risk management.
Support automation and digital transformation initiatives.
Lead process redesign and control enhancement projects.
Promote adoption of best practices across Transfer Agency operations.

Stakeholder Management

Collaborate with Operations Managers, Change Teams and Technology partners.
Act as a key liaison between operational teams and project delivery functions.
Support client due diligence and governance meetings.
Build strong relationships with internal and external stakeholders.

Knowledge & Experience

Extensive Transfer Agency experience across multiple operational disciplines.
Strong understanding of Transfer Agency end to end
Experience managing operational risk and controls frameworks.
Experience leading business readiness and implementation activities.
Strong understanding of UK and European regulatory environments.
Experience supporting audits and risk reviews.
Proven project and change management experience.
Strong analytical and problem-solving skills.

Desirable

Experience with TA migrations and client transitions.

Knowledge of Operational Resilience requirements.
Experience with workflow and automation tools.

Skills & Competencies

Operational Risk Management
Control Framework Design
Business Readiness Assessment
Change & Implementation Management
Stakeholder Engagement
Governance & Reporting
Root Cause Analysis
Continuous Improvement
Leadership & Influencing Skills
Regulatory Awareness
Data Analysis & MI Reporting
Decision Making

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Apply Now

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TRANSFER AGENCY Operations controls and Business Readiness Manager

Role Purpose

The role provides independent oversight of operational processes, controls, risks, and governance, while leading readiness activities to ensure people, processes, technology, controls, and training are fully prepared for operational change.

Key Responsibilities

Operational Control & Oversight

Maintain and enhance the Transfer Agency operational control framework.

Perform oversight and controls across:

Dealing

Registration

Transaction Monitoring

Settlements

Reconciliations

Distributions

Monitor and report on Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).

Identify operational risks, control weaknesses and process improvement opportunities.

Ensure effective implementation and tracking of corrective actions.

Support self-assessments (RCSAs).

Support Operational Resilience and Business Continuity planning activities.

Maintain operational procedures, controls documentation and governance records.

Business Readiness & Change Management

Lead operational readiness assessments for:

New client implementations

Fund launches

Transfers and migrations

System upgrades

Regulatory changes

Strategic business initiatives

Define readiness criteria and go-live requirements.

Coordinate readiness activities across Operations, Technology, Compliance, Risk and Client teams.

Assess operational impacts and capacity requirements.

Ensure implementation of new procedures, controls and workflows.

Track dependencies, risks and readiness milestones.

Conduct go-live readiness reviews and provide recommendations to governance forums.

Produce regular operational risk and control reporting.

Present key risks, readiness updates and control metrics to senior management committees.

Maintain risk registers and action logs.

Support internal and external audits.

Ensure regulatory compliance with FCA and applicable industry regulations.

Drive a culture of risk awareness, accountability and continuous improvement.

Identify opportunities to improve efficiency, scalability and risk management.

Support automation and digital transformation initiatives.

Lead process redesign and control enhancement projects.

Promote adoption of best practices across Transfer Agency operations.

Collaborate with Operations Managers, Change Teams and Technology partners.

Act as a key liaison between operational teams and project delivery functions.

Support client due diligence and governance meetings.

Build strong relationships with internal and external stakeholders.

Knowledge & Experience

Extensive Transfer Agency experience across multiple operational disciplines.

Strong understanding of Transfer Agency end to end

Experience managing operational risk and controls frameworks.

Experience leading business readiness and implementation activities.

Strong understanding of UK and European regulatory environments.

Experience supporting audits and risk reviews.

Proven project and change management experience.

Strong analytical and problem-solving skills.

Experience with TA migrations and client transitions.

Knowledge of Operational Resilience requirements.

Experience with workflow and automation tools.

Operational Risk Management

Control Framework Design

Business Readiness Assessment

Change & Implementation Management

Stakeholder Engagement

Governance & Reporting

Root Cause Analysis

Continuous Improvement

Leadership & Influencing Skills

Regulatory Awareness

Data Analysis & MI Reporting

Decision Making