Support specialist Work, Jobs in Grimsby (with Salaries)

Asset Recovery Advisor - 12 Month Fixed Term Contract
Advantage Finance Ltd —Grimsby
- From £26,227.50 a year
- Full-time
- Computer literacy
- Data entry
- Computer skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
11d
Day Service Support Worker, Linkage Choices
Linkage Community Trust Ltd —Grimsby
- £13.04 - £13.66 an hour
- Full-time
- No experience needed
- In-person
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
14d
Travel Advisor
Rapid Travel Group —Grimsby
- £24,079 - £27,319 a year
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- Computer skills
- Free parking
- Annual leave
Quick apply
1d
Port Operative 4o4o
DFDS UK & Ireland —Immingham
- Continuous improvement
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Support Worker - Louth
Priory —Grimsby
- £13.45 an hour
- Full-time
- Care plans
- Communication skills
- Referral programme
Quick apply
10d
Bank Support Worker
Priory —Grimsby
- £13.45 an hour
- Communication skills
- Referral programme
Quick apply
Apprentice Customer Liaison Officer
Fortem Solutions Ltd —Grimsby
- Computer literacy
- Travel
- Organisational skills
- Annual leave
- Employee discount
Paralegal
Wilkin Chapman Rollits —Grimsby
- Full-time
- Administrative experience
- Communication skills
Recreation Assistant
GLL —Yarborough
- £13.45 an hour
- Part-time
- Customer service
- School
10d
Project Coordinator
OEG Group —Grimsby
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
1d
Advanced Recovery Practitioner
Turning Point —Grimsby
- £29,244 - £33,880 a year
- Full-time
- Case management
- Training & development
- Leadership
- Annual leave
14d
Trainee Engineer
Ice Systems Ltd —Grimsby
- From £25,500 a year
- Full-time
- Maintenance
- Travel
- In-person
- Annual leave
Quick apply
2d
Support Worker Nights
Priory Group —Grimsby
- £13 an hour
- Part-time
- English
- Free parking
- Annual leave
Quick apply
IT Apprentice
Wilkin Chapman Rollits —Grimsby
- Full-time
- Communication skills
- Time management
9d
Operational Support Officer
HM Courts & Tribunal Service —Kingston upon Hull
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
Automotive Sales Specialist
Halfords —Grimsby
- From £27,000 a year
- Full-time
- Customer service
- Communication skills
- Retail sales
- Store discount
- Health & wellbeing programme
3d
Casual Lettings Officer
Havelock Academy —Grimsby
- £12.85 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
Warehouse Operative
DFDS UK & Ireland —Grimsby
- Forklift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
9d
Maintenance
Exemplar Health Care Services Limited —Immingham
- £13.77 an hour
- Full-time
- Organisational skills
- Employee discount
Quick apply
AML Officer
Wilkin Chapman Rollits —Grimsby
- Full-time
17h

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Asset Recovery Advisor - 12 Month Fixed Term Contract

Advantage Finance Ltd -
Grimsby

Quick apply

Job details

Full-time
From £26,227.50 a year
11 days ago

Benefits

Health & wellbeing programme
Additional leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Customer service call handling
Accounts payable
Inbound customer enquiry call handling
Computer literacy
GCSE
Outbound debtor call management
Arrears management
Accounts Receivable Credit Control
Account escalation for debt management
Data entry
Computer skills
Financial services
Customer interaction
Outbound calling
Communication skills

Full job description

Pay: From £26,227.50 per year

THE ROLE: Asset Recovery Advisor – 12 Month Fixed Term Contract

LOCATION: Grimsby

SALARY: Starting at £26,227.50 + benefits.

HOURS: 37.5 hours per week Monday – Friday

About Advantage Finance

Advantage Finance is one of the UK's leading providers of specialist motor finance. From our HQ in Grimsby, we’re proud to employ around 214 people who have been putting conversation before credit scores since 1999, helping all sorts of people get moving by listening to their stories and understanding their lives.

Our Core Values

Our business has always been about people, believing in our valued employees, and is built on our core values TRUST.

Teamwork – We work closely together to provide the best possible service.

Respect – We treat each other with total respect, and we treat our customers with equal respect.

Understanding – Understanding our customers, and each other, as human. Understanding our business and our responsibilities.

Supportive – We support each other, and we provide the best support to our customers.

Truthful – We are true to ourselves and true to each other. Honesty and integrity runs through everything that we do.

The Role

We are looking for a proactive and customer-focused individual to join our team. In this role, you’ll play a key part in supporting customers and ensuring positive outcomes through effective communication and problem-solving.

Key Responsibilites

To liaise with customers to facilitate the Voluntary Termination of their Hire Purchase agreements and the surrender of vehicles.

Contact customer of deliquent accounts by telephone, email, text and mail to determine reasons for overdue payments and to review account and financial position.

Facilitating calls for customers within the Asset Recovery worklists to engage with them to discuss their accounts and the best process to help them move forward, helping them to reach the most suitable forbearance option for their individual circumstances.

Assisting and managing Debt Management Company payment plans to ensure these are effective and in place.

Liasing with IVA Companies to ensure dividend payments being received along with processing each individual IVA making sure were included as unsecured debt and processing Proof of Debt forms.

Investigating accounts to obtain up to date and relevant customer details such as checking of social media, reviewing applications and job checks.

Collection of shortfall amounts outstanding for customer accounts within the GAP lists – including referring accounts back to the refinance team as appropriate.

Working of Incoming post on a daily basis.

Dealing with incoming repossession calls , completing Income and Expenditure forms, Affordability checks as well as assessing the account as a whole to confirm affordable long term with probing questions.

To be the point of contact for Collection Agents and Auction Houses who have been employed to act on our behalf.

Taking incoming call from vehicle compounds / police and processing pound fees along with liasing with agents.

Dealing with Vulnerable accounts which consist of Mental health suicidal reference calls, bereavement , terminal illness ,assessing and marking pre care and support for Texas or Carers dependant on call and providing support for customer and escelate to TL when required.

Dependant on staffing assigning of enquiries from the enquiry work list along with scanning & assigning.

LTH referrals for job checks based on new applications ie new information.

Person Specification

Essential:

Previous telephone or customer facing experience

Excellent Telephone Communication Skills

Excellent Email Communication Skills

Previous experience working with customers.

Good IT Skills

Good organisation and knowledge of office administration

Desirable:

Previous call centre or collections experience

Previous experience working within a regulated financial services environment.

The Benefits

Additional holiday leave

Bonus Scheme

Sick Pay

Company pension (with the option to salary sacrifice)

Life insurance

On-site parking

Private Medical Insurance

Employee Assistance Programme

Company events & awards

Training & development

Inclusion and Diversity

We are committed to equality, diversity and inclusion. We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, sexual orientation, disability or any other protected characteristic. Our aim is to celebrate differences and encourage everyone to join us and be themselves at work.

Contact information:

For any informal discussion or for any further information please contact HR - 01472 570270 [email protected].

Job Type: Full-time

Benefits:

· Company pension

· Health & wellbeing programme

· Life insurance

· On-site parking

Application question(s):

· Do you have telephone/customer facing experience?

· Do you have experience in a financial services regulated environment?

Work Location: In person

Job Type: Full-time

Pay: From £26,227.50 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking

Application question(s):

Do you have telephone/customer facing experience?
Do you have experience in a financial services regulated environment?

Work Location: In person

Quick apply

Refine Your Search

support specialist jobs in grimsby

Asset Recovery Advisor - 12 Month Fixed Term Contract

Day Service Support Worker, Linkage Choices

Travel Advisor

Port Operative 4o4o

Support Worker - Louth

Bank Support Worker

Apprentice Customer Liaison Officer

Paralegal

Recreation Assistant

Project Coordinator

Advanced Recovery Practitioner

Trainee Engineer

Support Worker Nights

IT Apprentice

Operational Support Officer

Automotive Sales Specialist

Casual Lettings Officer

Warehouse Operative

Maintenance

AML Officer

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