Customer experience leader Work, Jobs in Griston, Nfk (with Salaries)

Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Canteen Manager
Bon Appetit Group Limited —Griston
- £15 - £16 an hour
- Full-time
- Serving
- Hospitality
- Management
- Free parking
- Employee discount
Quick apply
2d
Customer Service Consultant
HSBC Global Services Limited —Diss
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Store Manager
Wickes —Thetford
- Full-time
- Annual leave
Universal Banker
HSBC Global Services Limited —Norwich
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
Customer Representative - Fakenham
Nationwide Building Society —Fakenham
- From £25,250 a year
- Part-time
- Customer service
- Banking
2d
Operations Improvement Manager
M Group —Bury St. Edmunds
- £44,000 - £55,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Registrar 10627
Norfolk County Council —Norwich
- £29,064 - £31,022 a year
- Part-time
- Hybrid work
- IT
- Employee discount
- Gym membership
11d
Short-term Temporary Team Member
NEXT —Norwich
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
11d
Sales - Sales Advisor - UK
New Look —Bury St. Edmunds
- Part-time
- Microsoft Word
3d
Team Leader
Card Factory —Norwich
- £13 an hour
- Leadership
Store Manager
Vision Express —Norwich
- Leadership
- School
- Annual leave
- Employee assistance programme
Insurance Adviser
ALAN BOSWELL GROUP LIMITED —Norwich
- £25,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
- Life insurance
Quick apply
7d
Team Member
Hollywoodbowlgroup —Norwich
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
Customer Success Manager
NielsenIQ —Norwich
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Store Manager
EG Group —Snetterton
- £13.80 an hour
- Hospitality
- Management
- Leadership
- Employee assistance programme
- Employee discount
Executive Assistant
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- SharePoint
- Employee discount
- Gym membership
1d
Operative Nights
Evri —Bury St. Edmunds
- £14.35 - £21.53 an hour
- Overtime
- IT
- Annual leave
- Employee assistance programme
1h
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme
10d

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Customer Experience Team Leader

Zipwater -
Dereham

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Leadership
Communication skills

Full job description

Are you passionate about leading teams and delivering world-class customer service?

Zip Water is seeking a dynamic Customer Success Team Leader to oversee the daily operations of our Aftersales Team, while supporting the wider Customer Success department.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

As a Team Leader, you will lead the team of advisors providing, feedback, support and maintain high standards of customer service taking into account the needs of both internal and external customers. The role will require a customer focused problem solver with strong communication and leadership skills to drive continuous improvement and team cohesion.

Core Role & Responsibilities:

Drive a culture of accountability, empathy, and continuous improvement, by fostering a collaborative, motivated, and customer-oriented team culture.
Lead, coach, and develop a team to meet performance targets and adhere to standards
Day to day resource planning of the Aftersales team using data to support key KPIs.
Oversee the Aftersales process, ensuring timely and efficient allocation of resource to meet customer SLAs.
Champion a customer-first approach across the team and wider Customer Experience Team.
Using customer feedback to investigate areas of improvement and implement in line company process to improve the customer journey.
Work collaboratively with other Team Leaders within our Customer Experience Team to optimise workflows and resource allocation.
Build good working relationships with all colleagues based on trust and respect to ensure we can deliver for the customer.
Conduct regular team meetings, one-to-ones, and performance reviews
Establish KPIs to accurately Aftersales performance
Report on teams performance, highlighting successes and addressing areas for improvement.

Requirements

Able to communicate effectively with different individuals within the business whether this is in person, via phone or email
Proven track record in leading high performance Customer Experience teams
Great leadership & problem solving skills
The ability to help deliver exceptional customer service & operational efficiency
The desire and passion to drive continuous improvement and innovation

Benefits

25 days annual leave + bank holidays
Company Sick Pay
We offer a professional collaborative environment that is relaxed and focused
Full training and continuous support with your team
Free onsite parking
Cycle to Work scheme available
A market leading company pension
Holiday purchase scheme
Life assurance
Employee rewards and discounts through Perks at Work
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme
Well-being programs – including discounted gym membership
Access to on-going learning and development with our online learning platform

Quick apply

Refine Your Search

customer experience leader jobs in griston, nfk

Customer Experience Team Leader

Canteen Manager

Customer Service Consultant

Store Manager

Universal Banker

Customer Representative - Fakenham

Operations Improvement Manager

Customer Care Executive

Registrar 10627

Short-term Temporary Team Member

Sales - Sales Advisor - UK

Team Leader

Store Manager

Insurance Adviser

Team Member

Customer Success Manager

Assistant Store Manager

Executive Assistant

Operative Nights

Production Leader

I want to receive the latest job alerts for customer experience leader in griston, nfk

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