Front of House / Dental Receptionist – Full Time
Pay: £13.00–£15.00 per hour, depending on experience
An exciting opportunity has arisen for an experienced Full-Time Front of House / Dental Receptionist to join 33 Dental, a modern, fully private, family-run dental practice in Anstey Village, Leicester.
We are looking for a friendly, confident and highly organised individual who has a minimum of two years' experience working specifically in a busy dental reception environment.
This is an important role within our practice. As the first point of contact for our patients, you will be responsible for ensuring that our front of house runs smoothly and that every patient receives a warm, professional and exceptional experience.
We are looking for someone who is proactive, confident and able to take ownership of the reception area. You should be able to manage a busy front desk, prioritise effectively and anticipate what needs to be done without always needing to be asked.
About 33 Dental
Located in the heart of Anstey Village, near the Nook Roundabout, 33 Dental has a warm and welcoming atmosphere with a strong connection to the local community.
We are a growing private practice with modern facilities and a dedicated team. We are committed to providing excellent patient care and continually improving the patient journey in line with our values and vision.
Key Responsibilities
- Warmly welcoming and checking in patients, ensuring an excellent first impression.
- Managing the front desk and ensuring the reception area is professional, organised and welcoming.
- Answering telephone calls, dealing with patient enquiries and transferring calls appropriately.
- Managing appointments, cancellations, rescheduling and diary changes.
- Checking patients out and processing payments.
- Managing emails, correspondence and post.
- Updating and maintaining accurate patient records.
- Following up patient enquiries, outstanding actions and appointments.
- Supporting recalls, appointment confirmations and other patient communications.
- Liaising closely with dentists, nurses and the wider team to ensure smooth communication.
- Identifying and proactively resolving issues within the daily schedule.
- Dealing professionally and compassionately with patient concerns and complaints.
- Maintaining appropriate stock levels and ordering supplies where required.
- Carrying out reasonable requests from management to support the smooth running of the practice.
- Maintaining patient confidentiality and adhering to GDPR and practice procedures.
- Taking ownership of the overall front of house experience.
Essential Requirements
- Minimum 2 years' experience working specifically in a busy dental reception environment.
- Good understanding of dental reception procedures and the patient journey.
- Experience using dental practice management software.
- Excellent communication and organisational skills.
- Confident, professional telephone manner.
- Ability to remain calm and efficient in a busy environment.
- Proactive approach with excellent attention to detail.
- Friendly, personable and positive attitude.
- Excellent customer service skills and a genuine commitment to patient care.
- Ability to work independently while being a supportive member of the wider team.
- Professional appearance and manner.
- Reliable and punctual.
Please note: we are specifically looking for candidates with dental reception experience. Applicants whose experience is solely within general reception or other healthcare settings will not be considered.
What We Offer
- Competitive salary of £13.00–£15.00 per hour, depending on experience.
- Full-time, permanent position.
- Monday–Friday working week.
- Late evening on Wednesday until 6:30pm.
- Company pension scheme.
- Free/on-site parking.
- Modern working environment.
- Ongoing training and development.
- Complimentary CPD opportunities.
- A friendly, supportive and growing practice.
- The opportunity to become an important part of the 33 Dental team.
Essential on Acceptance
- Valid DBS.
- Two suitable references.
- Up-to-date CV.
- Previous dental reception experience and appropriate references to support this.
If you are an experienced dental receptionist who is proactive, organised, confident and passionate about delivering an exceptional patient experience, we would love to hear from you.
Please apply through Indeed with your CV and a brief covering note explaining why you would be a good fit for 33 Dental.
33 Dental – where exceptional patient care starts at the front door.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Dental reception: 2 years (required)
Work Location: In person – Anstey, Leicester
Job Types: Full-time, Part-time, Permanent
Pay: £13.00-£15.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Dental: 3 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: In person
