Customer care manager Work, Jobs in Guildford, Eng (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Customer Care Manager (6 month FTC)
Asahi UK —Woking
- Full-time
- Communication skills
13d
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
5d
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Patient Services Manager
Nuffield Health —Guildford
- Up to £42,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
- Gym membership
Dual Site Manager - 36 hours - Guildford and Farnham
JoJo Maman Bébé —Guildford
- Organisational skills
- IT
- Leadership
- Annual leave
5d
Duty Manager
Horizon Leisure Centres —Guildford
- £29,503 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
Store Manager
NEXT —Guildford
- From £32,239 a year
- Full-time
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Guildford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
8d
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
7d
30 Hours Clinique Counter Manager-Boots Guildford
Estee Lauder —Guildford
- Microsoft Excel
- Customer service
- Organisational skills
5d
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
9d
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction
- Communication skills
14d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Team Leader
NEXT —Guildford
- £13.84 an hour
- Full-time
- Customer service
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
14d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
1d
Counter Manager - Gatwick South
Benefit Cosmetics UK —Gatwick Airport
12d

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customer care manager jobs near guildford, eng

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer care manager jobs in guildford, eng

Customer Service Manager

Customer Care Manager (6 month FTC)

Client Services Manager

Customer Relationship Manager

Patient Services Manager

Dual Site Manager - 36 hours - Guildford and Farnham

Duty Manager

Store Manager

Head Of Customer Experience

Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped

Customer Care Manager

Retention Team Leader

30 Hours Clinique Counter Manager-Boots Guildford

Call Centre Manager

Regional Customer Support Manager

Customer Operational Delivery Manager

Team Leader

Zara Reading Customer Experience Deputy Manager

Customer Support Team Lead

Counter Manager - Gatwick South

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