FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
Field Service Engineer – UK (Medical Devices)
Location: UK (Field-based with travel)
Job Function: Service
Job Family: Field Services
Contract Type: Full-time, Permanent
About the Role
We are seeking a skilled Field Service Engineer to support the installation, maintenance, and repair of advanced neurodiagnostic medical equipment, including EEG, EMG, and related clinical systems, across hospital and clinical environments in the UK.
This role plays a critical part in ensuring clinicians can deliver accurate diagnostics and high-quality patient care. You will work directly with healthcare professionals, providing technical expertise, system support, and training while maintaining the highest standards of compliance and performance.
Key Responsibilities
- Install, configure, and commission EEG, EMG, and associated neurodiagnostic systems within hospital and clinical environments
- Perform preventative maintenance, calibration, and safety checks in line with regulatory standards and company quality systems
- Troubleshoot and diagnose hardware, software, and network-related issues, ensuring rapid resolution to minimise clinical disruption
- Carry out repairs and system upgrades to optimise equipment performance and reliability
- Configure systems within hospital IT networks (including basic networking and connectivity troubleshooting)
- Provide onsite user training and technical guidance to clinicians and hospital staff
- Complete detailed service reports, calibration documentation, and installation records accurately and in a timely manner
- Support both onsite and remote technical queries, acting as a key point of contact for customers
- Collaborate with internal teams (Technical Support, Sales, Product Specialists) to resolve complex issues and improve service delivery
What You’ll Bring
- Proven experience in a Field Service Engineer role within medical devices, healthcare technology, or a highly regulated environment
- Strong knowledge of electromechanical systems, medical instrumentation, or clinical diagnostic equipment
- Experience supporting systems in hospital settings, with an understanding of clinical workflows
- Solid troubleshooting skills across hardware, software, and (ideally) basic networking environments
- Excellent customer-facing communication skills, with the ability to train and support clinical users
- Ability to manage workload independently while covering a field-based territory
- Full UK driving licence and willingness to travel extensively across the UK and Ireland
Experience & Qualifications
- Typically 3–5 years’ experience in field service or technical support, ideally within medical devices or life sciences
- Degree or qualification in Electronics Engineering, Biomedical Engineering, IT, or a related field (preferred)
- Experience with EEG, EMG, imaging, or similar diagnostic systems is highly advantageous
- Familiarity with regulatory and quality standards (e.g., ISO, clinical safety standards) is a plus
What We Offer
- Competitive salary and bonus
- Company car
- 25 days annual leave
- Comprehensive onboarding and product training
- Opportunities to progress within a global MedTech organisation
Why Join Us?
- Competitive salary
- 25 PTO days annually
- Company Car
- Expenses refund policy
This is an opportunity to work at the forefront of neurodiagnostics, supporting technology that directly impacts patient outcomes. You’ll be part of a collaborative, purpose-driven team that puts patients first and values innovation, accountability, and continuous improvement.
Apply Now
If you are a hands-on engineer with a passion for medical technology and delivering exceptional service in clinical environments, we would love to hear from you.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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