Head of customer experience Work, Jobs in Guildford, Sry (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
11d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Head of Central Logistics
Nomad Foods —Woking
- Leadership
Head of Data Engagement and Delivery
Allianz —Guildford
- Full-time
- Hybrid work
- Product management
- Agile
- Financial services
- Employee discount
6d
Head of Customer Success - Intuitive
Banyan Software —Croydon
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of Business Intelligence
Allianz —Guildford
- Full-time
- Hybrid work
- Agile
- Financial services
- Leadership
- Employee discount
6d
Head of Technology, Data and Transformation
RHP —Teddington
- £104,344 a year
- Full-time
- Annual leave
7d
HEAD OF MARKETING & PR
Wellington Estates —Stratfield Saye
- Weekend availability
- Management
- Analysis skills
- In-person
- Annual leave
- Employee discount
Head of Data and AI Governance
Allianz —Guildford
- Full-time
- Hybrid work
- Financial services
- AI
- Leadership
- Employee discount
7d
Customer Experience Manager
ATG Entertainment Limited —Woking
- £38,188.12 a year
- Full-time
- Hospitality
- Bar
- Management
Head of Digital Management
Thames Water Utilites —Reading
- Up to £115,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
- Annual leave
13d
Lead Business Analyst
Allianz —Guildford
- £70,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
- Financial services
- Employee discount
Senior Project Support Professional
BAE Systems —Frimley
- From £44,600 a year
- Hybrid work
- Organisational skills
3d
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Head of Creative
The Jockey Club —Esher
- Full-time
- Leadership
- Annual leave
7d
Senior Business Continuity Manager
Allianz —Guildford
- £57,000 a year
- Full-time
- Hybrid work
- AI
- Employee discount
Head of Resident Experience
Ealing Council —Ealing
- £85,755 - £90,315 a year
- Full-time
- Customer service
- No degree
- Communication skills
Assistant Manager
Salvation Army Trading Co. Ltd. —Guildford
- £28,027.60 a year
- Full-time
- Customer service
2d
Sales Development Manager - P&G Professional
Procter & Gamble —Weybridge
- Full-time
- Hospitality
- Project management
- Free parking
- Employee stock ownership plan

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head of customer experience jobs near guildford, sry

Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

head of customer experience jobs in guildford, sry

Head Of Customer Experience

Customer Service Manager

Head of Projects - Reading, UK

Head of Central Logistics

Head of Data Engagement and Delivery

Head of Customer Success - Intuitive

Head of Business Intelligence

Head of Technology, Data and Transformation

HEAD OF MARKETING & PR

Head of Data and AI Governance

Customer Experience Manager

Head of Digital Management

Lead Business Analyst

Senior Project Support Professional

Head of Operations

Head of Creative

Senior Business Continuity Manager

Head of Resident Experience

Assistant Manager

Sales Development Manager - P&G Professional

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