Head of customer service Work, Jobs in Guildford, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Security Governance Officer (Part Time)
Allianz —Guildford
- £55,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Employee discount
2h
Customer Success and Support Analyst at everyLIFE Technologies
everyLIFE Technologies —Farnborough
- £27,000 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
1d
Head of Data Engagement and Delivery
Allianz —Guildford
- Full-time
- Hybrid work
- Product management
- Agile
- Financial services
- Employee discount
11d
Insight Analyst - Shopsmart - Kraft Heinz
Acosta —Woking
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
Head of Central Logistics
Nomad Foods —Woking
- Leadership
General Manager - Live In
Crown, Chertsey —Chertsey
- Up to £60,000 a year
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
5d
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Head of Technology, Data and Transformation
RHP —Teddington
- £104,344 a year
- Full-time
- Annual leave
11d
Head of Delivery
Zaizi —Hammersmith
- £85,000 - £115,000 a year
- Hybrid work
- Military
- AWS
- Annual leave
- Work from home
Quick apply
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Assistant Manager
Salvation Army Trading Co. Ltd. —Guildford
- £28,027.60 a year
- Full-time
- Customer service
6d
Customer Service Support Executive
Softcat —Marlow
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
4d
Leisure Team Leader
Village Hotels - Farnborough - Leisure —Farnborough
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Head of Data and AI Governance
Allianz —Guildford
- Full-time
- Hybrid work
- Financial services
- AI
- Leadership
- Employee discount
11d
Entertainment Manager - Full Time - Guildford Spectrum
Freedom Leisure —Guildford
- Up to £37,348 a year
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Dietetic Assistant for Head & Neck Dietetic Team
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Lead Business Analyst
Allianz —Guildford
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Financial services
- AI
- Employee discount

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head of customer service jobs near guildford, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

£40,000 - £60,000 a year

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

head of customer service jobs in guildford, sry

Customer Service Manager

Head Of Customer Experience

Security Governance Officer (Part Time)

Customer Success and Support Analyst at everyLIFE Technologies

Head of Regional Service

Head of Data Engagement and Delivery

Insight Analyst - Shopsmart - Kraft Heinz

Head of Central Logistics

General Manager - Live In

Head of Operations

Head of Technology, Data and Transformation

Head of Delivery

Head of Projects - Reading, UK

Assistant Manager

Customer Service Support Executive

Leisure Team Leader

Head of Data and AI Governance

Entertainment Manager - Full Time - Guildford Spectrum

Dietetic Assistant for Head & Neck Dietetic Team

Lead Business Analyst

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