Helpdesk support Work, Jobs in Guildford, Sry (with Salaries)

IT Service Desk Analyst
Legends Global (Europe) —London
- Microsoft Outlook
- Customer service
- Computer networking
Quick apply
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
Junior Facilities Administrator (Admin)
LCS —Fleet
- Up to £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Life insurance
Quick apply
Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
9d
1st Line Support Analyst
FluidOne —Camberley
- £25,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Apprenticeship in IT Support
ramsac —Guildford
- £16,500 a year
- Hybrid work
- Customer service
- IT
Quick apply
IT Support Engineer
Air Charter Service —Surbiton
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Time management
Quick apply
9d
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Pass & Permit Coordinator
Barden FM —Petersfield
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Typing
Quick apply
19h
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
Shift Lead - Food - Ladymead Guildford
Marks & Spencer —Guildford
- £14.47 an hour
- Full-time
- Employee discount
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Facilities Administrator - Helpdesk
Emcor —Horsham
- £30,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
10d
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
Property Helpdesk Administrator
Choice Care Group —Bracknell
- £25,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Analysis skills
- Employee assistance programme
- Life insurance
23h
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
9d
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Facilities and Maintenance Officer
Activate Learning —Guildford
- £26,906 - £29,277 a year
- Maintenance
- IT
- Free parking
- Annual leave
2d
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Working with children
- Annual leave
Quick apply

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IT Service Desk Analyst

Legends Global (Europe) -
London

Quick apply

Job details

Qualifications

Microsoft Outlook
Customer service
VoIP
IT support
Computer networking
SharePoint
Mac OS
IT
Communication skills
Active Directory
Help desk

Full job description

About the Venue

Olympia is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.

Olympia is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/

About the role

We are looking for a IT Service Desk Analyst to join our Corporate IT team at Olympia London.

This is an excellent opportunity for someone at the start of their IT career who is looking to develop hands-on experience in a busy and supportive environment. Working as part of the Corporate IT team, you will provide first-line technical support to colleagues across the business, helping to ensure IT systems, devices, and applications operate effectively.

You’ll support users with day-to-day IT issues, assist with user account and device management, and contribute to onboarding and offboarding activities. Working closely with senior members of the team, you'll gain exposure to Microsoft 365, Windows and macOS environments, endpoint management tools, and wider IT infrastructure, while building the technical and customer service skills needed to progress your career in IT.

Key Responsibilities

Service Desk & User Support

Provide 1st line support to company users and clients via the IT service desk.
Log, manage and resolve incidents and service requests within agreed SLAs.
Escalate complex issues to the Systems Applications Administrator where required.
Provide on-site support during live exhibitions and events.
Deliver excellent customer service and maintain clear communication with users.

User & Device Administration

Set up and configure laptops, desktops, mobile devices and peripherals.
Assist with user account creation, amendments and leavers processes in Active Directory and M365.
Support password resets, access requests and security group updates.
Support VOIP telephony and smartphone troubleshooting.

Applications & Systems Support

Provide basic support for M365 (Outlook, Teams, OneDrive, SharePoint).
Support business systems including Momentus (Ungerboeck) through initial troubleshooting and user guidance.
Assist with maintaining system documentation and knowledge base articles.
Monitor service desk queues and contribute to continuous service improvement.

Infrastructure & Operational Support

Assist with PC builds and hardware replacements.
Support patching, updates and antivirus deployments as directed.
Assist with backup checks and basic restore testing.
Escalate infrastructure, server or network issues appropriately.

Security & Compliance

Follow IT security best practices when provisioning or modifying access.
Assist in enforcing IT policies and acceptable use standards.
Report suspected security incidents immediately.

Sustainability & EDI

Support and promote Olympia Events’ sustainability programme (“Grand Plan”).
Demonstrate commitment to Equality, Diversity and Inclusion in all interactions.

About you

A genuine interest in IT and technology.
Strong customer service and communication skills.
Good understanding of Windows devices and Microsoft 365 applications.
Willingness to learn macOS, endpoint management and business application support
Previous IT support, helpdesk or service desk experience.
Exposure to Microsoft 365 administration, Active Directory or Entra ID.
Experience supporting Windows or macOS devices.
Basic networking knowledge.
Familiarity with mobile devices, printers or business systems.

Sustainability Responsibilities:

Continuously improve your knowledge of Olympia Events’ sustainability programme - the ‘Grand Plan’. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives
Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change

Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.

Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.

Quick apply

Refine Your Search

helpdesk support jobs in guildford, sry

IT Service Desk Analyst

IT Support - Trainee

Junior Facilities Administrator (Admin)

Heating Industry Technical Helpdesk Engineer

1st Line Support Analyst

First Line Support / Helpdesk Engineer - Hybrid

Apprenticeship in IT Support

IT Support Engineer

Helpdesk Technician

Pass & Permit Coordinator

1st Line Support Engineer

Shift Lead - Food - Ladymead Guildford

Junior Helpdesk Support Technician

Facilities Administrator - Helpdesk

IT Support Technician (Level 1)

Property Helpdesk Administrator

Service Desk Analyst

Infrastructure Technician

Facilities and Maintenance Officer

IT Apprentice (Level 3 Information Communications Technician)

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