Case manager Work, Jobs in Guiseley, Wyk (with Salaries)

Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
14d
Assistant Case Manager
Resurgence Case Management Ltd —Colne
- £27,000 - £29,000 a year
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
1d
Neighbourhood Health Programme Manager
Leeds Community Healthcare NHS Trust —Leeds
- £57,528 - £64,750 a year
- Negotiation
- Annual leave
6d
Intake Data Analyst
Maples Group - Legal Services —Leeds
- Analysis skills
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Life insurance
2d
Co-production and Engagement Officer
City of Bradford Metropolitan District Council —Bradford
- £34,434 - £36,363 a year
- Temporary
5d
Operations Manager - Serious Injury
Minster Law —Wakefield
- £50,000 - £70,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8h
Caseworker - Elective Home Education
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
1d
Practice Improvement Officer
Bradford Children and Families Trust —Bradford
- £37,412 - £49,282 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
2d
Customer Service Officer – Children’s Advisor
Bradford Children and Families Trust —Bradford
- £13,201 - £28,142 a year
- Part-time
- Customer service
- Administrative experience
- Data entry
- Annual leave
2d
Product Management Officer
UK Coaching —Leeds
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Work from home
- Life insurance
Quick apply
Project Manager
Talk Straight —Ilkley
- Full-time
- Hybrid work
- Project management
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Career Grade Planning Officer
North Yorkshire Council —Harrogate
- £34,434 - £42,839 a year
- Full-time
- Communication skills
- Negotiation
8d
Compliance Screening Analyst
Maples Group - Legal Services —Leeds
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Life insurance
Team Manager (Neurodevelopmental Assessments)
Oakdale Group —Harrogate
- £39,474.75 - £47,694.15 a year
- Hybrid work
- Supervising experience
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
Invoice Paralegal
Irwin Mitchell —Leeds
- Organisational skills
7d
Care Coordinator
Leeds and York Partnership NHS Foundation Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Organisational skills
- Care plans
- Annual leave
- Employee discount
12d
Complaints Handler
Leeds Teaching Hospitals NHS Trust —Leeds
- £28,392 - £31,157 a year
- Full-time
- Communication skills
- Teaching
2d
Administrative Coordinator - Bank
Fortrea —Leeds
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
16h
Conveyancing Assistant
Chadwick Lawrence —Bradford
- Full-time
- Communication skills
People and Culture Advisor
HSL Chairs —Batley
- £35,000 a year
- Full-time
- Human resources
- Free parking
- Employee discount
Quick apply

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Income Recovery Officer

Encircle Housing -
Leeds

Quick apply

Job details

Permanent | Full-time
£27,000 a year
14 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

GCSE
English

Full job description

Full time (37.5 hrs p/w) salary £27,000

Leeds Office (Horsforth) – 3 days office based, 2 days home based Full-time (37.5 hours) - Monday to Friday (will consider part-time applicants working a minimum of 25 hours per week. Working days between office and home TBC)

We have an exciting opportunity to join our Rental Income team as an Income Recovery Officer The role is responsible for delivering a wide range of duties focused on maximising income streams and reducing debt. The post holder will ensure that financial activities are proactive, with staff and stakeholders fully engaged in achieving this objective.

Encircle Housing was established in 2018 and is a Community Benefit Society with charitable objectives. We are a growing business with over 130 properties across England, Wales and N. Ireland.

We provide high quality specialist supported housing specifically designed to meet the need of the individual, relating to learning disability, mental-ill health, acquired brain injury, physical or sensory disability, or a diagnosed long-term condition such as dementia.

We believe that everyone has the right to feel safe and secure in their own home. We ensure tenants achieve this and more, by providing them with high quality housing with support provided by our partner care providers. We work closely with our new and existing tenants, their families and support agencies to gain a full understanding of their individual needs and housing requirements.

An Income Recovery Officer at Encircle plays a vital role in safeguarding the organisation’s financial sustainability by ensuring the effective and proactive recovery of income. The postholder will be responsible for managing former tenant arrears and tenant recharges, using a customer-focused yet firm approach to maximise recovery rates while maintaining positive relationships. This includes early intervention, tailored repayment arrangements, and the appropriate use of enforcement action where deemed necessary, ensuring compliance with legal and regulatory requirements.

In addition, the role focuses on maximising income opportunities across the business by supporting tenants to access all available financial support. This includes assisting eligible residents to secure Severely Mentally Impaired (SMI) Council Tax discounts and ensuring Council Tax exemptions are applied to void properties promptly to minimise costs. The postholder will also take a proactive approach to utilities management, particularly water rates, by ensuring tenants are on the correct social tariffs where applicable. Through these activities, the Income Recovery Officer will contribute to delivering demonstrable Value for Money, supporting both tenants’ financial wellbeing and Encircles overall financial performance.

Key Responsibilities will include:

Assist the Income team by checking the housing system for Housing Benefit claims and liaise with the Council Housing Benefits Department regarding Housing Benefit notifications that should have been received and any queries.
To manage cases of complex debts including low level tenant arrears, former tenant arrears, council tax exemptions and rechargeable debts. By contacting debtors by all lines of communication and in line with our policies and procedures. You will be managing your case load with minimal supervision using your skills, knowledge and experience to provide quality case management.
Assist in minimising overheads by assessing and challenging utility costs.
Assist in updating the system on a weekly basis, with new service users, movers and leavers, including any adjustments for working and overpayments.
You will contribute towards developing and implementing arrears and other collection policies and strategies for dealing with debtors and be responsible for meeting KPI’s.
Develop effective working relationships with other teams to promote income maximisation and compliance of our rental arrears.
Ensure that customer information is input and maintained carefully using the in-house systems by monitoring progress of payments and housing benefit claims.
To assist with the monitoring and collection of recharge invoices.
Provide information to callers ensuring that they understand any actions they may need to take and the consequences for not engaging.
In accordance with the complaint’s procedure, deal promptly with complaints, including those from residents effectively. Resolve, where possible, any issues raised or escalate to management.
Assist with the banking process when required.
Handle customers personal information maintaining the highest level of confidentiality in accordance with GDPR regulations.
To undertake any other reasonable duties which may be identified by the Head of Housing and Income Manager to support the needs of the business.

You should have excellent standards of customer care and be able to demonstrate a real empathy with tenants with complex care and support needs.

If you are interested in this opportunity, we would love to hear from you so please click to apply.

We reserve the right to close this advertisement early and interview early, if we receive a high volume of suitable applications. Therefore, please apply early to ensure that you are considered for the post. Encircle Housing is an equal opportunity employer.

Closing date for applications

Sunday 21st June 2026

Interview date

TBC

Pay: £27,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Life insurance
On-site parking
Sick pay
Work from home

Experience:

debt recovery: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Leeds LS18 5AZ

Quick apply

Refine Your Search

case manager jobs in guiseley, wyk

Income Recovery Officer

Assistant Case Manager

Neighbourhood Health Programme Manager

Intake Data Analyst

Co-production and Engagement Officer

Operations Manager - Serious Injury

Caseworker - Elective Home Education

Practice Improvement Officer

Customer Service Officer – Children’s Advisor

Product Management Officer

Project Manager

Career Grade Planning Officer

Compliance Screening Analyst

Team Manager (Neurodevelopmental Assessments)

Invoice Paralegal

Care Coordinator

Complaints Handler

Administrative Coordinator - Bank

Conveyancing Assistant

People and Culture Advisor

I want to receive the latest job alerts for case manager in guiseley, wyk

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