Banking specialist Work, Jobs in Hackbridge, Gtl (with Salaries)

Customer Services Officer
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
Quick apply
8d
AML Financial Crime Investigator
Kroo Bank Ltd —London
- Weekend availability
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
Quick apply
9d
Associate, Digital Banking - Small Business
Curinos Inc —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Analysis skills
- Project management
- Bachelor's degree
QA & User Acceptance Testing Consultant- London
FDM Group —London
- Communication skills
- Banking
- Time management
- Annual leave
Fraud Analyst - L2 (Banking) - Remote then Onsite Kuwait
Capitex —London
- Hybrid work
- Banking
Quick apply
Fraud Data Analyst (Banking) - 6-Month Contract
Capitex —London
- Hybrid work
- Banking
- Analytics
Quick apply
10d
Performance & Transformation Support Administrator
Post Office Ltd —London
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Financial Crime Specialist
Incard —London
- Full-time
- Analysis skills
- Communication skills
- Banking
- Annual leave
- Sick pay
Quick apply
Reconciliation Specialist (12 month FTC)
Starling —London
- Hybrid work
- Analysis skills
- AI
- Annual leave
- Employee discount
Quick apply
Banking Summer Internship Programme 2027 London
Barclays —London
- Internship
8d
Banking Graduate Programme 2027 London
Barclays —London
- Full-time
- Business development
2h
Customer Management Specialist (Onboarding)
Windcave —London
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
Quick apply
9d
Accounts Assistant
Gallagher Bassett —Sidcup
- Full-time
- Hybrid work
- Organisational skills
- Office experience
Financial Crime Advisory Officer
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
Quick apply
Market Data Administrator
Rothschild & Co —London
- Full-time
- Continuous improvement
- Organisational skills
- Financial services
Banking Back Office Analyst – Trade Finance Operations
May Business Consulting —London
- English
- In-person
- Communication skills
1d
Payments Consultant
IconSolutions —London
- Research
- Business development
- Banking
Data Migration Specialist – Banking Sector
May Business Consulting —London
- Data analysis skills
- English
- In-person
Recruitment Co-ordinator
EXL Service —London
- Full-time
- Hybrid work
- Microsoft Office
- Recruiting
- AI
- Employee stock purchase plan

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Customer Services Officer

Hampshire Trust Bank -
London

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Paid volunteer time
Car scheme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Outbound calling
Communication skills
Banking

Full job description

Location: London

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Customer Service Team Leader

Department: Savings Operations

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.

We offer niche specialty lines, as an SME bank, targeting under-served segments. Our dedicated Wholesale Finance, Bridging Finance, Development Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity, and expertise they need to prosper.

We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.

Discover more about working at HTB here - Life at HTB | Careers & Inside Hampshire Trust Bank (HTB)

About the Role

We're looking for a passionate and customer-focused Customer Service Officer to join our dynamic Savings Operations team. You'll be the voice of HTB, delivering exceptional service to our savings customers and ensuring smooth, accurate processing across all touchpoints.

Key Responsibilities

Handling inbound and outbound customer queries via phone, email and secure message
Managing customer calls to agreed service standards
Identifying customer needs and delivering appropriate solutions
Supporting customers with online banking registration and usage
Updating customer records and maintaining accurate account information
Opening and closing accounts, processing payments and handling KYC checks
Producing customer correspondence of a high standard
Identifying vulnerable customers and ensuring appropriate support is provided
Handling and resolving customer complaints where possible, escalating where necessary
Supporting process improvements across the team
Maintaining confidentiality and complying with internal policies, Consumer Duty and risk frameworks

What We're Looking For

Proven experience in customer service, ideally in financial services
Strong communication and interpersonal skills
Understanding of Consumer Duty, Treating Customers Fairly, and vulnerable customer needs
Familiarity with banking/CRM systems and Microsoft Office
Knowledge of savings products is a plus
A proactive, detail-oriented, and adaptable mindset
Ability to thrive in a fast-paced, team-driven environment

Benefits

Competitive remuneration
Discretionary annual bonus
Annual pay review
Private Medical Insurance (Bupa)
Mental health & wellbeing support via Zurich & Bupa
25 days annual leave (increasing with service) + Holiday Buy Scheme
Cycle to Work Scheme & Green Car Scheme
Enhanced family leave policies
Study support & professional membership
Hybrid working (50/50)
Pension scheme - 8% employer contribution (non-contributory)
Interest-free season ticket loan
Annual volunteering day & Net Zero employer commitment

If you're ready to take the next step in your finance career and contribute to a high-performing specialist bank, we'd love to hear from you.

Quick apply

Refine Your Search

banking specialist jobs in hackbridge, gtl

Customer Services Officer

AML Financial Crime Investigator

Associate, Digital Banking - Small Business

Client Services & Support Specialist- London, UK

QA & User Acceptance Testing Consultant- London

Fraud Analyst - L2 (Banking) - Remote then Onsite Kuwait

Fraud Data Analyst (Banking) - 6-Month Contract

Performance & Transformation Support Administrator

Financial Crime Specialist

Reconciliation Specialist (12 month FTC)

Banking Summer Internship Programme 2027 London

Banking Graduate Programme 2027 London

Customer Management Specialist (Onboarding)

Accounts Assistant

Financial Crime Advisory Officer

Market Data Administrator

Banking Back Office Analyst – Trade Finance Operations

Payments Consultant

Data Migration Specialist – Banking Sector

Recruitment Co-ordinator

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