Job Ref: MAY2347
Branch: The Emory
Location: The Emory, London (South West)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 4 on and 4 off
Hours per week: 40
Posted date: 05/06/2026
Closing date: 19/07/2026
A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you
At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.
The Emory
Each suite studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
Who strives here?
We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoying being creative in providing extraordinary guest services. You like to think from guests’ perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.
The Emory Experience
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities
- Ensure efficient administration function is in operation within the department.
- To build and maintain effective communication channels with all team members and Departmental Managers.
- To consistently deliver Forbes LQA standards in all aspects of service delivery. Creating and implementing corrective action plans as required.
- To be fully acquainted with the day-to-day bar operational standards and to consistently consider ways of constantly improving these.
- To assist in reviewing and maintaining all standard operating practices including storage, control of goods, service standards and health and safety management.
- To continuously assist with the monitoring and evaluation of The Cigar Lounge’s standards.
- To work with the Cigar Sommeliers to develop new opportunities and initiatives based on market trends, innovations and customers expectations.
- To continuously develop new standards to enhance service and presentation of the cigar beverage offering.
- Whenever possible, to anticipate guests needs to enhance quality service to heighten client satisfaction and to train others to deliver the same.
- To ensure that all staff members are trained in the practice of responsible service of alcohol (RSA) within the bar and practice this operational standard at all times.
- Proactively assist and support monthly stock-takes of the inventory storerooms and other areas as directed.
- To ensure that inventoried items are stored properly and issued in rotation to minimize wastage and spoilage.
- To ensure appropriate stock levels required by the department are maintained. To ensure cigars beverage deficits are kept to a minimum at all times and corrective action is in place as required.
- To ensure that all goods are put away correctly and neatly and that all areas area cleaned according to the cleaning schedule.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- A dedicated team of Mental Health First Aiders 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing Social Champions.
- Volunteering opportunities.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
- Terms and conditions apply to all benefits.
Eligibility:
In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Brought to you by Maybourne, situated in Belgravia, The Emory is a modern masterpiece where the truest luxury is time well spent.
