Customer care manager Work, Jobs in Hackney, Gtl (with Salaries)

Regional Customer Service Manager
Sanctuary Group —London
- £59,291 a year
- Temporary
- Customer service
- Annual leave
- Employee discount
Quick apply
8d
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
12d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
VENUE GENERAL MANAGER
JAGUARSHOES COLLECTIVE —Hackney
- £40,000 - £50,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
18h
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
9h
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Support - Manager, LONDON
nsave —London
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
9d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Club Manager
Padium —London
- £40,000 - £42,000 a year
- Full-time
- Hospitality
- Management
- Team management
Quick apply
Complaints & Information Manager
Civic Recruitment Limited —Hackney
- Full-time
- Microsoft Office
- No degree
- Organisational skills
Quick apply
3h
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
5d
Reception Manager/Concierge Monday - Friday
CH&CO —London
- £40,170 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
2d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
8d
Shop Manager
Betfred —Walthamstow
- £14.69 an hour
- Weekend availability
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
1d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Front Office Manager
Vignette Collection —London
- Weekend availability
- Management
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
6d

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customer care manager jobs near hackney, gtl

Regional Customer Service Manager

Sanctuary Group -
London

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Job details

Temporary | Full-time
£59,291 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Complaint handling

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Regional Customer Service Manager

London

£59,291 per year

37.5 hours per week

Temporary position for up to 12 months

We are recruiting a 12-month opportunity for a Regional Customer Services Manager. You will be working with another RCSM reporting into the Regional Director for Housing London. You and one other will be working closely together, covering specific areas in London. The role that is being recruited covers the London boroughs of Tower Hamlets and Hackney.

For this role you will be managing complex or longstanding enquiries and external stakeholder escalations to support operational teams in order to deliver positive outcomes for customers. Support the implementation and delivery of regional customer engagement strategies.

The job sits within housing services which is responsible for managing homes across England, providing general rented housing, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.

The role of Regional Customer Service Manager will include:

Deliver a responsive and customer focused service in line with our customer and corporate strategies, acting as an advocate for customers and seeking to deliver a positive outcome in response to complaints, high profile issues and enquiries
Take ownership and accountability for ongoing, timely and effective communication with customers, identifying customer needs and expectations
Oversee the provision of high quality, detailed and comprehensive responses to customer and external stakeholder enquiries (including MPs, Ombudsman), ensuring a “right first time” approach
Support the operational teams and Regional Director to build effective working relationships with stakeholders, delivering proactive communications to update relevant information and service improvements
Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies

Skills and experiences:

Recent experience in a similar role
Significant experience of handling complaints
Proven experience of prioritising workloads and an ability to deliver against deadlines
A knowledge and understanding of the political landscape of the region
Significant experience of providing verbal and written communications to a variety of audiences
Proven experience of analysing and diagnosing problems and implementing solutions
Experience of analysing information and producing reports and recommendations

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role salary is £59,291

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 16 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

customer care manager jobs in hackney, gtl

Regional Customer Service Manager

Senior Customer Experience Manager

Junior Account Manager (Customer Support)

VENUE GENERAL MANAGER

Customer Success Manager

Customer Experience Team Leader

Customer Support - Manager, LONDON

Customer Experience Manager

Customer Support Manager

Club Manager

Complaints & Information Manager

Senior Complaints Manager

Duty Operations Manager

Reception Manager/Concierge Monday - Friday

Senior Customer Success Manager

Customer Relationship Manager

Customer Experience Manager

Shop Manager

Head Of Customer Experience

Front Office Manager

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