Customer support coordinator Work, Jobs in Hackney, Gtl (with Salaries)

Field Service Coordinator
InPost UK —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
Quick apply
Telecoms Provisioning & Customer Support Coordinator
Urbancoms ltd —London
- £26,000 - £30,000 a year
- Full-time
- In-person
Quick apply
3d
Customer Support & Order Coordinator | Mon-Fri
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- Up to £30,030 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
8d
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Coordinator
Energycentric —Romford
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
2d
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
7d
Patient Coordinator/Receptionist
IVI London —London
- £30,784 a year
- Full-time
- Customer service
- Word processing
- In-person
Quick apply
7d
Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
8d
Office Experience Coordinator
Mitie —London
- £16.80 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office experience
3d
Training Operations Coordinator
British Airways —London
- Full-time
- Customer service
- Travel
- IT
1d
Sales & Admin Coordinator
Santoro Ltd —London
- £25,000 - £28,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Quick apply
10d
Customer Service & Cake Store Coordinator
EM CAKES —London
- £25,500 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Store discount
- Paid training
Quick apply
1h
Concierge Coordinator, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
6d
Office Coordinator
Campions —London
- £26,500 - £29,000 a year
- Full-time
- Microsoft Office
- Employee assistance programme
Quick apply
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Senior Service Coordinator
N.E.S Security —London
- £24,420.00 - £40,876.43 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
7d

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Field Service Coordinator

InPost UK -
Hemel Hempstead

Quick apply

Job details

Benefits

Annual leave
Paid volunteer time

Qualifications

Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an Field Service Coordinator to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

We're looking for a detail-oriented Field Service Coordinator to coordinate field service engineers and manage technical issues for our smart parcel lockers network, to be a core part of our wider Network Health team. The role involves ticket management, vendor coordination, and supporting internal teams in a fast-paced environment, and will report to our Field Service Manager.

What you’ll be doing:

Raise, update, prioritise, and escalate tickets in line with service level agreements (SLAs).
Direct tickets to the appropriate departments and engineers in the relevant locations across the UK, with attention to area postcode details, to ensure efficient resolution.
Build and maintain strong relationships with maintenance vendors to ensure service-level agreements are met.
Update and distribute daily reports, including the management of planned downtime.
Respond promptly to queries from other departments, providing accurate and timely information and updates, whilst managing internal stakeholder expectations.
Monitor CCTV feeds to verify issues and ensure accurate troubleshooting.
Keep documentation updated throughout the day, ensuring all processes are clearly recorded.
Audit newly added parcel machines within the InPost network to ensure they meet operational standards.
Monitor the capacity of the machine network to ensure sufficient availability for customers.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

Experience using ticketing systems to log and manage issues.
Experience in IT, technical, or engineering support is desirable.
Strong customer service skills and the ability to manage internal and external relationships.
Ability to manage multiple workstreams in a time-sensitive environment.
Excellent written and verbal communication skills.
Strong time management, organisational skills, and attention to detail.
Ability to quickly learn new systems and processes.
Commercial awareness with the ability to adapt to changes in a fast-paced business environment.
Familiar with scheduling geographical areas or field service operations is desirable.

Please note this role is Monday - Friday, with working hours 8.30am - 5.30pm.

Perks of the job!:

We love to reward our people for the great work they do:

Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

Enhanced Parental Leave
We support you during those precious family moments.

Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days
Take a paid day to make a difference in your community

Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

Quick apply

Refine Your Search

customer support coordinator jobs in hackney, gtl

Field Service Coordinator

Telecoms Provisioning & Customer Support Coordinator

Customer Support & Order Coordinator | Mon-Fri

Office Workflow Co-ordinator

Customer Support Coordinator – Available NOW!

Front of House & Office Coordinator

Wholesale Customer Support Coordinator

Customer Support Coordinator

Admin Support / Operations Coordinator (Online Pharmacy)SW19

Resolution Coordinator

Patient Coordinator/Receptionist

Customer Experience Coordinator

Office Experience Coordinator

Training Operations Coordinator

Sales & Admin Coordinator

Customer Service & Cake Store Coordinator

Concierge Coordinator, Pre-Opening - The St. Regis London

Office Coordinator

Helpdesk Coordinator

Senior Service Coordinator

I want to receive the latest job alerts for customer support coordinator in hackney, gtl

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