Servicing and Arrears Specialist
LANDBAY —London
- Time management
- Life insurance
Quick apply
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
9d
Servicing and Arrears Specialist
Landbay Partners —London
- Time management
- Life insurance
Operations Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Doctoral degree
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
7d
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
3d
Investment Administrator - Client Data & Payments
Arbuthnot Latham —London
- Microsoft Excel
- Communication skills
9d
Loan Officer
Shawbrook —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
2d
Safety & Compliance Maintenance Specialist
Kitt —London
- £36,500 - £46,000 a year
- Full-time
- Basic maths
- Maintenance
- Plumbing
Quick apply
Business Analyst - Core Banking
Capco —London
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
- Annual leave
- Life insurance
Quick apply
8d
Professional Services Consultant Lead
FIS Global —London
- Full-time
- Customer service
- Travel
- Accounting
Claims Policy & Governance Support Analyst
Compre Group —London
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Broker Support Specialist
Gallagher Re —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Life insurance
Senior Customer Success Account Manager (12-month FTC)
Finova —London
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
10d
Account Manager
Gallagher —London
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
3d
Client Delivery Manager
Finova —London
- Hybrid work
- Travel
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
3d
Wholesale Lending Business Readiness Director
Barclays —London
- Analysis skills
- Organisational skills
- Agile
3d
Product Switch Account Manager
Enra Specialist Finance —Watford
- Customer service
- Financial services
- Negotiation
23h
Transfer Pricing Manager
PKF Littlejohn —London
- Full-time
- Management
- Tax experience
- Annual leave
4d
Senior Facilities & Procurement Manager
Compre Group —London
- Full-time
- Hybrid work
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Head of Client Engineering – Client Implementation
Finova —London
- Full-time
- Hybrid work
- APIs
- Financial services
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for loan servicing specialist in hackney, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Servicing and Arrears Specialist

LANDBAY -
London

Quick apply

Job details

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Car scheme

Qualifications

Time management

Full job description

Servicing & Arrears Specialist

About Landbay

We are an award-winning mortgage platform, created for our customers, designing better ways to buy-to-let. Our vision is to become the 'go-to' funding partner in the private rental sector. At Landbay, we focus on the customer. And we bring together the best people and partners, leveraging our data, technology and market expertise – to give people what they really need.

Join Landbay and you'll be part of a growing, ambitious and supportive team, where everyone is encouraged to contribute, regardless of age or experience. Our team, our community, and the wider world matters to us, as much as the work we do. We're building a company we love, and we hope you'll love it too.

For more information about Landbay please visit our website: https://landbay.co.uk/about-us

The role

General

Consumer Duty is at the heart of our approach to servicing our mortgages. This role will support to ensure high levels of consumer duty are upheld, and support to monitor and maintain servicing SLAS.
Reviewing referrals for borrower requests and support to make decisions on appropriate actions.
Support the watchlist process to monitor mortgage arrears and agree on any collections or process improvements in conjunction with our third-party servicing partner and institutional funding partners where relevant.
Responsible for liaising with our servicing partner to provide documentation and other administrative queries.
Assist with servicing reporting and analysis, and which also reports to our institutional funders.
Review and identify other at-risk mortgage accounts which breaches of terms and conditions.
Customer support answering and responding to direct borrower queries over telephone and email.

Arrears Management

Oversee the performance of 3rd party mortgage servicers in relation to arrears and litigation management.
Review and monitor arrears cases, ensuring appropriate action is being taken in line with company policies and regulatory requirements.
Assess litigation referrals, relating to arrears, mortgage breaches and litigation, providing instruction and approval to 3rd party servicers and external legal partners.
Track and report on arrears trends, litigation outcomes, and recovery performance against agreed targets.
Ensure compliance with FCA, MCOB, and internal governance standards through effective oversight and challenge of 3rd party activity.
Escalate high-risk, complex, or sensitive cases to internal stakeholders with clear recommendations.
Maintain accurate internal records and case files, ensuring data quality and audit readiness.
Contribute to the continuous improvement of arrears and litigation management processes, including 3rd party oversight frameworks.

Skills & Experience

Experience in mortgage debt collection, including dealing with loans in default at expiry.
Customer-focused with the ability to find effective solutions for borrowers, and internal and external clients.
Have a Consumer Duty mindset
Desired understanding of AML policies and procedures
The ability to work in a fast-moving environment where priorities can change
Good time management skills
A good sense of humour

Location & Logistics

Position is based in Victoria, central London reporting to Senior Servicing and Arrears Manager.

The Application Process

If you are successful and shortlisted for the role, there will be a screening call followed by a 2 stage interview process with the team.

Company benefits

Generous holiday entitlement
Flexibility working practices
Generous pension scheme
Health insurance
Enhanced maternity / paternity leave
Volunteering & Wellbeing Days
Electric Vehicle Scheme
Life Insurance
Cycle-to-work scheme
Regular Social events

Quick apply

Refine Your Search

loan servicing specialist jobs in hackney, gtl

Servicing and Arrears Specialist

Collections Specialist

Servicing and Arrears Specialist

Operations Administrator

PPC Specialist

Investment Administrator - Client Data & Payments

Loan Officer

Safety & Compliance Maintenance Specialist

Business Analyst - Core Banking

Professional Services Consultant Lead

Claims Policy & Governance Support Analyst

Broker Support Specialist

Senior Customer Success Account Manager (12-month FTC)

Account Manager

Client Delivery Manager

Wholesale Lending Business Readiness Director

Product Switch Account Manager

Transfer Pricing Manager

Senior Facilities & Procurement Manager

Head of Client Engineering – Client Implementation

I want to receive the latest job alerts for loan servicing specialist in hackney, gtl

Related Searches

Explore jobs in more locations

Servicing & Arrears Specialist

Jobseeker tools

Employer Tools

Browse

Stay Connected