Market manager Work, Jobs in Hackney (with Salaries)

Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
1d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
2d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Experience Manager, Mid Market
NAVEX —London
- £55,000 a year
- Full-time
- Hybrid work
- Communication skills
General Manager - Monday to Friday
Thomas Franks Ltd —London
- £55,000 a year
- Full-time
- Customer service
- Contracts
- School
- Employee assistance programme
- Employee discount
Quick apply
Area Manager UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Merchandising
- Travel
- Retail management
- Employee discount
Quick apply
Market Lead, Americas
National Westminster Bank PLC —London
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
13h
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
ZARA VISUAL COMMERCIAL LONDON
INDITEX —London
- Full-time
- Customer service
- Analysis skills
- Mentoring
Quick apply
Sales Manager (Spanish Speaking) – Homes & Villas by Marriott Bonvoy
Marriott International, Inc —London
- £40,000 - £52,000 a year
- Full-time
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Digital Marketing Manager
Cafe Z Bar —London
- £47,000 - £64,000 a year
- Full-time
- Hybrid work
- Hospitality
- Social media management
- Project management
Quick apply
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Partner Go to Market Manager
U.S. Bank National Association —London
- £82,280 - £96,800 a year
- Full-time
- Sales
- Project management
- Communication skills
Talent Partner
Ocean Infinity —London
- Up to £70,000 a year
- Full-time
- Communication skills
3d
Manager, Customer Experience, SMB & Mid Market
NAVEX —London
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Driving
14d
PR / Brand Manager (Tech & Consumer Electronics Media)
Reolink Innovation Inc —London
- £35,000 - £80,000 a year
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Communication skills
Quick apply
ZARA VISUAL COMMERCIAL MANAGER
INDITEX —London
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Key Account Sales Manager, ( Events and Exhibitions )
Ark Expos —Finsbury Park
- £25,000 - £60,000 a year
- Temporary
- Microsoft Powerpoint
- Salesforce
- English
Quick apply
1d
Site Manager
Equans —Waltham Forest
- Full-time
- Team management
- Leadership
- School
- Annual leave
- Employee assistance programme

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Customer Success Manager

LM Talent Solutions
London

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Casual dress
Work from home
Referral programme

Qualifications

Salesforce
B2B
Financial services
SaaS
Account management
Communication skills

Full job description

Customer Success Manager, London

£45,000- £50,000 plus benefits

Hybrid (2 Days in Office, usually Wed and Fri)

About the Role

We are seeking a commercially minded and customer-focused Customer Success Manager to join a growing SaaS business operating within the digital marketing and eCommerce technology sector. This role is responsible for managing a portfolio of enterprise and mid-market clients, helping them maximise value from a customer acquisition and engagement platform while driving measurable improvements in performance, retention, and revenue growth.

The successful candidate will combine strategic account management, customer success best practices, and commercial ownership to build strong client relationships, deliver measurable outcomes, and identify opportunities for growth and expansion. You will work with an exciting portfolio of well-known global brands across retail, fashion, consumer electronics, and lifestyle sectors, including AllSaints, Dyson, Samsung, Puma, and other recognised international organisations.

Key Responsibilities

Act as a trusted advisor to clients, understanding their business objectives, challenges, and growth opportunities.
Own and manage a portfolio of SaaS customers, driving platform adoption, engagement, retention, and customer satisfaction.
Build strong relationships with key stakeholders across marketing, eCommerce, CRM, and digital teams.
Lead onboarding and implementation activities, ensuring customers achieve value quickly and effectively.
Develop success plans that align platform capabilities with customer objectives and KPIs.
Monitor programme and platform performance, proactively identifying optimisation opportunities.
Conduct regular customer meetings, Quarterly Business Reviews (QBRs), Annual Reviews, and strategic planning sessions.
Analyse performance data and customer health metrics to deliver actionable recommendations.
Support customers in improving acquisition, engagement, retention, and customer lifetime value outcomes.
Drive adoption of new features, functionality, and product enhancements.
Own renewal conversations and contribute towards Net Revenue Retention (NRR) targets.
Identify opportunities for upselling, cross-selling, and account expansion.
Partner with customers to ensure long-term success, value realisation, and contract renewal.
Maintain accurate account plans, forecasts, and customer success documentation.
Collaborate closely with Sales, Product, Technical Support, Marketing, and Finance teams to deliver exceptional customer experiences.
Act as the voice of the customer, providing feedback that informs product development and service improvements.
Support the continuous improvement of customer success processes, playbooks, and best practices.

Ideal Candidate Experience

2–5 years' experience in Customer Success, Account Management, Client Services, or Digital Marketing.
Previous experience working within a SaaS environment is essential.
Experience managing B2B SaaS customers throughout the customer lifecycle, including onboarding, adoption, renewal, and expansion.
Exposure to eCommerce technology, performance marketing, CRM, loyalty, referral marketing, or customer engagement platforms would be highly beneficial
Proven track record of managing and growing customer accounts while achieving retention and revenue objectives.
Strong understanding of SaaS customer success methodologies, customer health metrics, retention strategies, and value-based account management.
Knowledge of eCommerce and digital marketing principles, including acquisition, conversion, retention, and customer lifetime value.
Comfortable working with data, reporting, and performance metrics to drive recommendations and business outcomes.
Strong commercial awareness with the ability to identify growth opportunities within customer accounts.
Excellent stakeholder management, presentation, and communication skills.
Highly organised with the ability to manage multiple clients and competing priorities.
Customer-focused and consultative in approach.
Commercially minded with strong business acumen.
Proactive, accountable, and solutions-oriented.
Collaborative and adaptable, thriving in a fast-paced, scaling business.
Motivated by delivering measurable outcomes for customers and the business.

What We Offer

Opportunity to work directly with globally recognised brands including AllSaints, Samsung and Puma, and other leading international organisations.
Exposure to a high-growth SaaS and technology environment.
The opportunity to influence customer success strategy and contribute to business growth.
Clear progression opportunities within a growing Customer Success function.
A collaborative culture that values ambition, ownership, innovation, and continuous development.

We encourage applications from individuals who may not meet every requirement but can demonstrate the skills, potential, and mindset needed to succeed in the role.

Pay: £45,000.00-£50,000.00 per year

Benefits:

Casual dress
Referral programme
Work from home

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

market manager jobs in hackney

Customer Success Manager

Store Manager

International Strategy & Operations Manager, Logistics

Coffee Operations Manager

Customer Experience Manager, Mid Market

General Manager - Monday to Friday

Area Manager UK

Market Lead, Americas

General Manager - Samsung Experience Store

ZARA VISUAL COMMERCIAL LONDON

Sales Manager (Spanish Speaking) – Homes & Villas by Marriott Bonvoy

Digital Marketing Manager

Event Manager (Temporary Maternity cover)

Partner Go to Market Manager

Talent Partner

Manager, Customer Experience, SMB & Mid Market

PR / Brand Manager (Tech & Consumer Electronics Media)

ZARA VISUAL COMMERCIAL MANAGER

Key Account Sales Manager, ( Events and Exhibitions )

Site Manager

I want to receive the latest job alerts for market manager in hackney

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