Delivery manager Work, Jobs in Hackney Downs (with Salaries)

Service Delivery Manager – Workplace Tech Services
ONNEC Group —Canary Wharf
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Banking
Quick apply
11d
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Assistant Manager
Wickes —Edmonton
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Delivery Manager
Hawk-Eye Innovations (HEI) —London
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Annual leave
- Employee discount
10d
Assistant Store Manager
Aldi —Chingford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Delivery Manager
Key4Life —London
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
11d
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Senior Delivery Manager
Cloudscaler —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
Delivery Manager
AWTG —London
- Azure
- Agile
- AI
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
5d
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Senior Agile Delivery Manager
Reward Gateway —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- No experience needed
Quick apply
Shop Manager
Farmfoods —London
- £34,262.76 - £39,889.20 a year
- Weekend availability
- Management
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
8d
B2B Delivery Manager
Laundryheap —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
17h
Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply

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Service Delivery Manager – Workplace Tech Services

ONNEC Group -
Canary Wharf

Quick apply

Job details

Full-time
£55,000 - £65,000 a year
11 days ago

Qualifications

Report writing
Management
Supply chain
Supervising experience
ITIL
Telecommunication
Banking
Office experience
PRINCE2 Certification

Full job description

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

The Service Delivery Manager (SDM) - Workplace Technology Services will take overall responsibility for all Support & Project Services on a major client account. Being the first point of contact for the client, the SDM will work closely with the client and operational team to ensure total customer satisfaction. The SDM will also be responsible for ensuring the continued improvement and enhancement of the services to the client and maximising efficiency and profitability of the account.

What you’ll be doing as our Service Delivery Manager (SDM) - Workplace Technology Services:

Act as primary interface between Onnec and the client relating to all operational and financial matters
Overall responsibility for the financial and operational performance of contracts
Compile (and continuously develop) monthly financial reports and analyse and interpret for presentation to the Operations Manager and the Client
To compile (and continuously develop) monthly reports on status of all activities on client sites
To compile (and continuously develop) detailed reports on achievement of SLA’s.
To ensure appropriate levels of resource are available at all times and that all resource members are fully aware of the requirements of the service to be delivered
Co-ordination of both internal and client meetings
To ensure projects are allocated proportionally across the team
To maintain awareness of all in-flight projects, ensuring any risks are identified early, managing escalations in a timely manner where appropriate
To coordinate post-project reviews for large or key projects to capture successes, challenges and lessons learned, for reporting and future projects
Overall responsibility for the implementation and maintenance of the Onnec and the clients Health & Safety Policies across the campuses
Overall responsibility for the implementation and maintenance of the Onnec and the Client’s Quality Assurance Policies across the campuses
Overall responsibility for all deliverables (including documentation) conforming to the Onnec and the Client’s Quality Management System
To continually review and update all processes and procedures, update documentation and ensure compliance with at all times thereby to enhance quality, service and efficiency to benefit both Onnec and the Client
To act as line manager for all Onnec employees allocated
Overall accountability for all actions of the Onnec project and wider site teams
Overall responsibility for the motivation and development of allocated employees
Overall responsibility for general Human Resource activities i.e. performance appraisals, holiday and sick leave etc.
Act as mentor to allocated employees to develop knowledge and experience
Manage the Supply Chain for all materials to ensure all services are delivered within agreed timescales.
To encourage and maintain a professional working environment with the Onnec teams
To identify areas for development of new revenue opportunities within the department

What we’re looking for in our Service Delivery Manager (SDM) - Workplace Technology Services:

Essential

Extensive experience of Telecommunications Infrastructure Cabling
Extensive experience of BAU Support in Office and / or Data Centre Environments
Supervisory / Management experience in Office and / or Data Centre Support
Experience of Service Measurement in an ITIL Environment
Experience of Financial and Operational Report Writing and Analysis
Proven ability to motivate and develop a team
Experience of delivering a service to contractual requirements
Experience of managing projects throughout the project lifecycle
Experience of working in banking, or other similarly regulated industry environment

Preferred but not Essential

ITIL
Prince 2
BICSi
Experience of working with Audio/Visual technologies and deployments

If you feel you have the required skills and experience, click apply now to be considered as our Service Delivery Manager (SDM) – we’d love to hear from you!

Quick apply

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