Helpdesk Work, Jobs in Haddington, Sct (with Salaries)

Network Team Ambassador - Edinburgh and Newcastle
Rapport —Edinburgh
- £30,712 a year
- Overtime
- Travel
- Employee assistance programme
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
4d
IT Technician
School Talent —Edinburgh
- £29,206 - £32,972 a year
- Windows
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Digital Support Officer (23 Month Fixed Term Contract)
The General Teaching Council for Scotland —Inverleith
- £36,318 a year
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
13d

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Helpdesk Team Leader
Lovat's Group —Loanhead
As our client portfolio continues to grow, we are seeking an experienced Service Desk Team Leader to support the day-to-day management of our Service Desk…
Quick apply
4d
L1 Service Desk Team Leader
XMA —Livingston
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.
£28,000 - £32,000 a year

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helpdesk jobs near haddington, sct

Network Team Ambassador - Edinburgh and Newcastle

Rapport -
Edinburgh

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Job details

Permanent | Full-time
£30,712 a year

Benefits

Company pension
Employee assistance programme

Full job description

Role: Corporate Mobile Receptionist
Location: Scotland and Newcastle
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability

We are looking for a Network Team Ambassador to join our Rapport Network Team to cover predominantly Edinburgh but also other parts of Scotland and Newcastle. Our Network Team plays a crucial role in supporting over 100 locations, stepping in during operational absences, such as vacations and training sessions.

This position is perfect for receptionists who seek diversity and excitement in their work. You will gain exposure to various operations and teams, and we will provide comprehensive training on systems and procedures before assigning you to a site.

While the role can be challenging, you will be part of an inclusive, innovative business that values teamwork.

Main responsibilities

Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
Professionally managing all incoming and outgoing calls
Collaborating with other departments and service providers to create a unified approach to guest satisfaction
Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be willing to travel
Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
Communicate effectively and adapt their working style to various environments
Exhibit strong interpersonal skills and a positive, proactive attitude under pressure

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

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helpdesk jobs in haddington, sct

Network Team Ambassador - Edinburgh and Newcastle

Helpdesk Team Leader

IT Technician

Deskside Support Engineer (Edinburgh)

Digital Support Officer (23 Month Fixed Term Contract)

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