Head of customer service Work, Jobs in Hadfield, Dby (with Salaries)

Head of Landside & Customer Experience
Doncaster City Council —Sheffield
- £72,379 - £78,160 a year
- Full-time
- Analysis skills
- Driving
- IT
- Relocation assistance
- Annual leave
22h
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
14d
Head of Block / Block Director
Legacie Management & Lettings —Manchester
- £75,000 - £100,000 a year
- Full-time
- Driving
- In-person
- Phone etiquette
Quick apply
3d
TikTok Shop Manager
P.Louise —Stockport
- £40,000 - £45,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
8d
Planning and Logistics Administrator
Natural Stone Surfaces Ltd —High Peak
- From £29,500 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
11d
Group Head of Testing
Together —Cheadle
- Full-time
- Azure
- DevOps
- APIs
Quick apply
Head of Savings Operations
Leek Building Society —Leek
- Up to £80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Sick pay
Quick apply
7d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Live-in General Manager
The Oakwood Glossop —Glossop
- £36,000 - £43,000 a year
- Hospitality
- Bar
- Management
- Flexitime
- Employee discount
Quick apply
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Agile Delivery Manager
Tes Global —Sheffield
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Care
Capital on Tap —Manchester
- £500 - £750 a week
- Analysis skills
- Financial services
7d
Empty Homes Coordinator
Your Housing Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- Remote
- Maintenance
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
14h
Service Lead MACPT
Tameside Council —Tameside
- £55,691 - £60,036 a year
- English
3d
Scheduler
Your Housing Group —Warrington
- £26,881.05 - £27,579.00 a year
- Full-time
- Remote
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee discount
Quick apply
8d
Head of Standards & Verification
Training Qualifications UK —Sale
- £65,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
2d
Visual Merchandising Volunteer
British Heart Foundation —Hyde
- Employee discount
Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support
Extract Coffee Roasters —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Café
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Leisure Team Leader
Village Hotels - Ashton - Leisure —Ashton-Under-Lyne
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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Head of Landside & Customer Experience

Doncaster City Council -
Sheffield

Apply Now

Job details

Full-time
£72,379 - £78,160 a year
22 hours ago

Benefits

Relocation assistance
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Analysis skills
Driving
IT

Full job description

Head of Landside & Customer Experience

location_on

Doncaster Sheffield Airport

05/07/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

Grade SMG, £72,379 - £78,160 (pay award pending)

Contractual hours

Basis

Full time

Region

Doncaster

Job category/type

Management, Transport/Traffic

Date posted

18/06/2026

Job reference

REQ23328

Job description

Based at: Doncaster Sheffield Airport

Salary details: Grade SMG, £72,379 - £78,160 (pay award pending)

Contract Type: Permanent, Full Time

Hours: 37 hours per week

Flexible working arrangements: Flexible working requests will be considered.

Closing date: 5th July 2026

Doncaster Sheffield Airport is preparing to relaunch, and we are seeking visionary leader to part of the leadership team who shape and grow the airport for the future.

This is an opportunity to be part of shaping the strategic direction of one of the UK’s most promising regional airports. As part of our leadership team. You will play a pivotal role in building a modern, resilient, and sustainable aviation hub that serves the regions and sets new standards for environmental responsibility.

We’re looking for bold thinkers, collaborative strategists, and purpose-driven professionals ready to lead with integrity and ambition. From customer excellence to commercial innovation, your leadership will help define the airport’s future and establish a lasting legacy.

About the Role

The Head of Landside & Customer Experience will be responsible for developing leading and delivering all landside operations and the end-to-end customer experience strategy at Doncaster Sheffield Airport. The role will ensure a safe, efficient, and commercially focused landside environment while driving a high-quality customer experience aligned to the airport’s strategic ambitions for growth across both commercial and cargo operations.

This role will play a key part in positioning DSA as a leading regional airport by establishing operational excellence, strong stakeholder relationships, and a customer-first culture.

Key Responsibilities Include

Development and implementation of landside operations, policies and procedures to deliver a safe, compliant, and efficient operation of all landside areas, including forecourt management, car parks, access control, and terminal front-of-house services. Ensuring all landside activities meet regulatory, safety, and security standards.
Lead, coach, and develop the Landside and Customer experience team, promoting accountability, engagement, and high performance. Ensuring appropriate resourcing, training, and capability within the landside operation. Embed a strong safety, compliance, and customer service culture across the team

Their role is critical in ensuring business continuity and prioritising recovery efforts, either through direct involvement or as a designated member of the airport’s Incident Management Team.

The successful Candidate:

We’re looking for a dynamic and experienced leader to head our Landside & Customer Experience function. The ideal candidate will have a strong background in managing large, diverse operational teams and a proven ability to develop and implement long-term strategic workforce plans.

You’ll bring excellent forward planning and analytical skills, using data to inform and support key operational decisions. Your communication and influencing abilities will be second to none, enabling you to engage confidently with stakeholders at all levels—from front-line colleagues to senior directors.

We’re seeking someone who is highly self-motivated, creative, and proactive, with the ability to organise and coordinate teams to deliver shared objectives.

For this role you must also hold the below:

Experience of delivering high-quality customer experience strategies
IT literacy
Valid UK Full Driving Licence

What We Offer

In return, you will have the opportunity to play a vital role in the successful relaunch of Doncaster Sheffield Airport and be part of a committed team focused on professionalism and continuous improvement.

We can offer:

Leading defined benefit pension scheme with generous employer contributions
29 days annual leave (rising to 34 after 5 years) plus 8 bank holidays
Eligibility for Shared Cost AVCs
Relocation package up to £8.5K
Broad range of family friendly workplace policies
Health Cash Plan
Cycle to work and home technology salary sacrifice schemes
Wide range of employee discounts and wellbeing benefits
Financial wellbeing support including affordable loans
Free access to Occupational Health, counselling and physiotherapy
The opportunity to shape the future of one of the UK’s most exciting airport redevelopment projects.

Please ensure you view the job summary as you will need to demonstrate in your application form how you meet the required criteria.

If you require support with completing the application or with interview skills in general, please contact the Advance team via email [email protected] or visit their website www.advancedoncaster.co.uk for further details.

It is anticipated shortlisting will take place week commencing 6th July 2026 and that interviews will be held week commencing 13th July 2026.

For further details or to arrange an informal chat please email: [email protected] and we will respond to arrange a convenient time.

To apply for the role please complete the attached application form and return to [email protected]

Apply Now

Refine Your Search

head of customer service jobs in hadfield, dby

Head of Landside & Customer Experience

Head of Corporate Relationships

Customer Service Manager X2

Head of Block / Block Director

TikTok Shop Manager

Planning and Logistics Administrator

Group Head of Testing

Head of Savings Operations

AI Product Manager

Live-in General Manager

Sales & Loyalty Team Leader

Agile Delivery Manager

Head of Customer Care

Empty Homes Coordinator

Service Lead MACPT

Scheduler

Head of Standards & Verification

Visual Merchandising Volunteer

Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support

Leisure Team Leader

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