Service desk technician Work, Jobs in Hadfield, Dby (with Salaries)

1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
6d
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
6d
Field Service Technician
Arrive —Manchester
- Maintenance
- Automotive diagnostics
- Communication skills
Quick apply
Field Service Technician - Leeds
Arrive —Manchester
- Maintenance
- Automotive diagnostics
- Communication skills
Quick apply
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
11d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
5d
Field Service Technician
Gunnebo Entrance Control —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Desktop Support Technician
Fletchers Solicitors —Bolton
- Full-time
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
9d
Senior Engineering Technician
Amey Ltd —Manchester
- Annual leave
Quick apply
Network Escapes Technician
Yorkshire Water —Bradford
- £31,512 - £39,270 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexible schedule
6d
Manager - Sales & Business Development
Ropesafe ltd —Sheffield
- £36,000 - £46,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
Quick apply
6d
Process Technician - (Industrial Wastewater Treatment Projects)
Glanua —Wakefield
- Full-time
- Laboratory experience
- Travel
- Mentoring
Quick apply

I want to receive the latest job alerts for service desk technician in hadfield, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk technician jobs near hadfield, dby

Field Service Technician jobs in Manchester

Process Technician jobs in Wakefield

Field Manager jobs in Sheffield

Desktop Support Technician jobs in Truro

It Support jobs in Belfast

Maternity Support Worker jobs in London

Desktop Support Technician jobs in Billingham

Desktop Support Technician jobs in London

Desktop Support Technician jobs in Salford

Data Centre Technician jobs in London

1st Line Support Engineer jobs in Gloucester

1st Line Support Engineer jobs in London Ig4

It Support jobs in Burnley

1st Line Support Engineer jobs in Sheffield

Library Service jobs in North East Region

Field Service Technician jobs in Hatfield Peverel Cm3

Field Service Technician jobs in Stoke On Trent

Laboratory Technician jobs in Leicester

Field Service Technician jobs in Cheltenham

Field Service Technician jobs in High Wycombe

1st Line Support Technician

CTRL-S LTD
Stockport

Quick apply

Job details

Permanent | Full-time
£24,750 - £30,000 a year
6 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Transport links
Paid volunteer time
Sick pay

Qualifications

Microsoft Windows Server
Azure
Customer service
GCSE
IT
Communication skills
A Level

Full job description

About CTRL-S

CTRL-S is a growing managed services provider (MSP) based in Stockport, UK. We support a wide variety of customers across several different sectors who rely on us to deliver their technology needs. We are passionate about teamwork and delivering an unrivalled service to our customers.

We have an opportunity for a positive person with a can-do attitude to become part of our progressive and growing organisation as we continue to build on our success, expand our client base and improve our service. We are looking for an enthusiastic support technician to join our 1st line team! This is an exciting opportunity for the right candidate to make an impact on grow with us.

Salary ranges from £24,750 - £30,000 depending on qualifications and experience.

Note: you must be based in the North West of England, be eligible to work in the UK and be comfortable commuting to Stockport daily as this is an office based role. You must also have at least 1-year of experience working within an MSP environment supporting Microsoft 365. If you do not have the relevant experience your application will not make it through to interview stage.

Does the below sound like you?

Job Description

As a member of the 1st line team, you are primarily responsible for handling support queries that come in from our customers via the service desk. You work with a variety of users through to senior management & business owners, assisting them with an assortment of queries across different technologies. You make sure that request escalations follow the agreed business process, and that the support team manager is kept up to date with any issues/escalations that might need further attention. You always ensure that the customers are kept up to date on the progress of their requests and do what you say you are going to do, when you say you are going to do it.

Soft Skills

You are confident talking to people both in person and on the phone. You can recognise different emotions such as when people are happy and when people are frustrated and can alter you approach to ensure the user receives the best experience possible. You are motivated to have a successful career in technology and want to be supported through your professional development. You are adaptable, work well under pressure and embrace learning new things daily. Most importantly you thrive when working as part of a team and you are professional in your approach.

Responsibilities & Duties

Respond to user queries via support portal and phone.
Identify issues and implement long term solutions (not sticking plasters).
Escalate issues following business process where necessary.
Update the service management system, ensuring all updates, calls, note and progress are logged and have been recorded promptly and accurately.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
Suggest improvements to existing technical documentation and create new technical documentation where required.

Skills / Experience / Qualifications

Educational Requirements – GCSE/A Levels/Degree
At least 1 year of prior experience within a Managed Services Provider in a support based role dealing with M365 technologies.
Have or working towards Microsoft qualifications in any of; Windows 11, Windows Server 2019, 2022, 2025, Microsoft 365, Microsoft Azure
Ability to problem solve within a technical environment.
Strong communication skills.
Strong customer service approach and team player.
Strong work ethic and ability to work in dynamic work environment.

Here are some reasons to come and work with us…

Training and Development! We offer many study support options to help you reach your desired qualification.
Have a voice! Our inclusive culture ensures that everyone does.
Personal growth! Opportunities for personal and professional development, whilst broadening technical skills and your commercial acumen.
Flexi hours - Flexible working arrangements are available, and our regular team social events and purpose-built offices offer a dynamic and inspiring working environment.
Death in Service Benefit
Cycle to Work Scheme
Company Pension
Benefits Platform

Pay: £24,750.00-£30,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Paid volunteer time
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

service desk technician jobs in hadfield, dby

1st Line Support Technician

Junior IT Support Technician

Field Service Technician

Field Service Technician - Leeds

Customer Support Technician Apprentice

Level 2 Helpdesk Engineer

Field Service Technician

Desktop Support Technician

Senior Engineering Technician

Network Escapes Technician

Manager - Sales & Business Development

Process Technician - (Industrial Wastewater Treatment Projects)

I want to receive the latest job alerts for service desk technician in hadfield, dby

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected