Operations & customer success lead Work, Jobs in Hadleigh, Ess (with Salaries)

Customer Experience Optimisation Manager
AllClear Travel Insurance —Romford
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Serving
- Marketing
- Project management
- Employee discount
Quick apply
5d
Customer Experience Manager
First Fence —Canvey Island
- £42,000 - £47,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
12d
Solar Sales Executive
Glow Green Ltd —Chelmsford
- £75,000 - £120,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
11d
Graduate Management Trainee - Basildon / Leigh-on-Sea / Southend
Enterprise Mobility —Southend-on-Sea
- Full-time
- Sales
- Customer service
- Bachelor's degree
Partnerships Manager
Bauer Media Outdoor —Southend-on-Sea
- Hybrid work
- Driving
- Contracts
- Negotiation
- Annual leave
- Life insurance
Quick apply
2d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
Junior Sales Executive
mBody Media & Events —Southend-on-Sea
- £25,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
4d
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
12d
Operations Manager
Popeyes UK —Chelmsford
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
12d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
11d
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Performance Analyst
Marlborough Highways —Chelmsford
- £30,000 - £32,000 a year
- Microsoft Excel
- Management
- Maintenance
- Free parking
Quick apply
PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS
Laing O'Rourke —Dartford
- IT
- Leadership
11d
Customer and Trading Manager - Nightshift
Sainsbury's —Colchester
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Team Lead, Software Support - 12 Months FTC
Henry Schein One —Gillingham
- Hybrid work
- Communication skills
- School
Lead D365 Technical Manager
Costa Limited —Basildon
- Full-time
- Hybrid work
- Employee discount
Supervisors-New Store
Pavers —Wickford
- £13.43 - £13.93 an hour
- Part-time
- Leadership
- Free parking
- Employee discount
Quick apply
12d
Centre Coordinator & DDSL
TCHC Group —Strood
- £27,999 - £28,000 a year
- Monday to Friday
- First Aid Certification
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Operations Manager
Chillfrost Ltd —Barkingside
- £33,000 - £36,000 a year
- Full-time
- Management
- Sales
- Administrative experience
Quick apply
3d

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operations & customer success lead jobs near hadleigh, ess

Customer Experience Optimisation Manager

AllClear Travel Insurance -
Romford

Quick apply

Job details

Full-time
£50,000 - £60,000 a year
5 days ago

Benefits

Company pension
Employee discount

Qualifications

Serving
Marketing
Tableau
Project management
Product management
Conversion optimisation
Scalability
Financial services
AI
Business
Google Analytics
Communication skills

Full job description

Description

Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Optimisation Manager to own and lead customer experience (CX) initiatives and optimise the customer journeys delivering measurable commercial outcomes across our brands, including AllClear, InsureandGo, and JustCover.

Key Responsibilities

End-to-End Conversion Journey Optimisation: Own and optimise the end-to-end digital customer journey with direct accountability for conversion rate, revenue, and customer experience. Setting the vision and roadmap for continuous performance increase across all brands
Experimentation & CRO Strategy: Deliver a data-driven experimentation roadmap focused on increasing conversion, annual upsell, customer retention, and ancillary product performance across brands and markets
Data & Insight-Led Decision Making: Use analytics platforms, customer insights, user testing, session recordings tools, and performance data to identify key areas for improvement, generate actionable recommendations, with a focus on the changes most likely to improve the commercial metrics
Technical & Testing Implementation: Partner with software development, UX, pricing teams and customer operations to manage A/B testing, experimentation, tracking improvements, and scalable optimisation capabilities across digital platforms so that winning ideas reach production faster
Cross-Functional Collaboration: Work closely with teams in the UK and Gibraltar to deliver CX projects and a roadmap driven by data, personalisation, and experimentation
Performance Monitoring: Define and own CX indicators, report findings, and present prioritised recommendations to senior leadership team
Innovation & Continuous Improvement: Champion a culture of experimentation, continuous optimisation, and customer-centric innovation, leveraging emerging technologies, AI, and evolving digital trends to improve performance and scalability

Skills, Knowledge and Expertise

CX/CRO Experience: Demonstrated success in conversion rate optimisation (CRO), customer experience, or product management, ideally within insurance or financial services
Educational Background: A degree in Marketing, Business Administration, Product Management or related field is desirable but not essential. Relevant experience and a proven track record and equally valued
Analytical Proficiency: Skilled in tools like Google Analytics, Data Studio, Tableau, AB Tasty, VWO, Optimizely, or similar platforms with a knack for translating data into actionable insights
Tech & Design Insight: Strong understanding of front-end implementation, tagging, experimentation architecture, UX/UI principles, and personalisation capabilities
Project Management: Strong project management skills, adept at handling multiple CX initiatives in a dynamic environment
Collaborative Communicator: Excellent communication skills with the ability to interface across teams and levels, and articulate the rationale behind CX strategies
Experience with server-side testing and personalisation (Desirable)
Experience in fast-paced travel, insurance, or digital-first environments (Desirable)
Familiarity with AI and AI-driven optimisation and customer experience technologies (Desirable)

Benefits

We know our people are our greatest strength, so we make sure they feel valued and supported, and this is how:

Competitive salary of up to £60,000 per annum
Company-paid health cash plan
Company pension scheme
Holiday buy scheme
Staff discounts on travel insurance
Ongoing training and development
Clear career progression opportunities — we love promoting from within
A supportive, collaborative team culture where your voice matters

About AllClear Travel Insurance

At AllClear, we believe everyone deserves the freedom to explore the world—no matter their age, destination, or medical history. Since 2000, we’ve helped over 3.5 million people get the travel insurance they need to go further, worry-free. Whether it's a once-in-a-lifetime adventure or a quick city break, we’ve got it covered.

We’re proud to be one of the UK’s leading travel insurance specialists, with top-rated policies (hello, 5-star Defaqto and Which? Recommended) and a 4.9-star Trustpilot rating that speaks for itself.

But here’s the bit you really want to know…

We’re not your average insurance company. With five offices, 500+ amazing team members, and plenty of big ideas, we’re growing fast—and we want you to grow with us.

AllClear has been recognised as one of the top 10 insurance companies to work for, and it shows in how we treat our people. We offer:

Award-winning culture – Personal Lines Broker of the Year, Broker Innovation Awards, and more

Flexible working options – Because life happens

Competitive pay and benefits – Because you're worth it

Career development – We invest in your future

Inclusive, supportive teams – You’ll never go it alone

1-Star Best Companies Accreditation (2024) – Yep, we’re officially a great place to work

If you’re passionate, proactive, and ready to work somewhere that values what you bring to the table, then you’ll fit right in. We're big on integrity, innovation, and doing the right thing—for our customers and for each other.

Check out our current roles—we’d love to welcome you to the AllClear family.

Quick apply

Refine Your Search

operations & customer success lead jobs in hadleigh, ess

Customer Experience Optimisation Manager

Customer Experience Manager

Solar Sales Executive

Graduate Management Trainee - Basildon / Leigh-on-Sea / Southend

Partnerships Manager

Centre Coordinator

Junior Sales Executive

Sales Manager - London and South East

Operations Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Team Leader Customer Service

Operations Manager - Lefties Lakeside NEW OPENING

Performance Analyst

PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS

Customer and Trading Manager - Nightshift

Team Lead, Software Support - 12 Months FTC

Lead D365 Technical Manager

Supervisors-New Store

Centre Coordinator & DDSL

Operations Manager

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