Customer service representative Work, Jobs in Hailsham, Esx (with Salaries)

Customer Support Coordinator
Fuzion 4 Limited —St Leonards-on-Sea
- £28,080 - £29,536 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
Customer Service & Admin Assistant
Bridger Transport Limited —Tonbridge
- £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
12d
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
6d
Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
2d
Customer Service Coordinator
Millbrook Healthcare Group Ltd —Hailsham
- £26,509.50 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Flexible schedule
Quick apply
Customer Service Representative
William Hill —Eastbourne
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
2d
Customer Service Representative
OneFamily —Brighton
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
12d
Customer Representative - Brighton
Nationwide Building Society —Brighton
- From £25,250 a year
- Part-time
- Customer service
- Banking
4d
Retail Customer Service Assistant - Temporary
bp Retail —Pevensey
- £13.45 an hour
- Part-time
- Café
Customer Service Assistant
Wickes —Royal Tunbridge Wells
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Customer Service Representative
Imex Ceramics UK Ltd —Crowborough
- From £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Employee discount
Quick apply
Customer Service Representative - (Part Time)
OneFamily —Brighton
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
12d
Customer Service Assistant (Games)
Brighton Pier —Brighton
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
Customer Support Advisor
Fireco —Brighton
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
One Stop - Customer Service Assistant
One Stop —Hildenborough
- £12.81 an hour
- Full-time
4h
Customer Service Advisor
Yoke for Robert Walters —Hove
- £14 - £16 an hour
- Temporary
- Hybrid work
- Financial services
- In-person
- Communication skills
Quick apply
Senior Customer Service Advisor
Barclays —Haywards Heath
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Assistant
Balfour Winery —Staplehurst
- £10.85 - £12.71 an hour
- Full-time
- Customer service
- Communication skills
Quick apply
10d
Customer service
Treatz Brighton —Brighton
- £8.00 - £12.71 an hour
- Part-time
- Microsoft Word
- Serving
- Microsoft Outlook
- Employee discount
Quick apply
3d
Customer Services Assistant
Chelmsford Star Co-operative Society —Weald
- £12.75 an hour
6d

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Customer Support Coordinator

Fuzion 4 Limited
St Leonards-on-Sea

Quick apply

Job details

Permanent | Full-time
£28,080 - £29,536 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
GCSE
English
Administrative experience
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Fuzion 4 Group

Customer Support Coordinator

Role Details

Role Title:

Customer Support Coordinator

Department / Function:

Customer Support (Service Desk Model)

Reports To:

Customer Service Manager

Location:

Fuzion 4 Head Office, St Leonards on Sea

Role Purpose

The Customer Support Coordinator is responsible for supporting the delivery of a consistent, controlled, and efficient customer experience across all service and installation activities.

The role exists to:

· manage customer communication and expectations in a structured and consistent manner

· coordinate scheduling and workflow across service and installation functions

· ensure jobs are accurately logged, tracked, updated, and completed

· support engineers by controlling information flow and reducing interruptions

· maintain operational control of administrative and workflow processes

This role operates within the Customer Support function, forming part of a centralised team responsible for customer communication, scheduling, and operational coordination.

Salary & Benefits

Salary: £28,080.00 - £29,536.00 per year

Holidays: 22 days plus all UK statutory Bank Holidays (increases with time served)

Benefits:

· Enrolled into company pension scheme after 3 months (opt out if you choose)

· Free parking available (compound/on street)

Working Arrangements

Location: Office-based (Customer Support environment)

Hours: 40 hours per week (8.30am – 5pm with a 30minute unpaid break for lunch)

Travel: Not typically required

Primary Outcomes (12-Month View)

After 12 months, the following must be true:

· Customer communication is consistent, proactive, and well managed

· Scheduling across service and install is efficient and coordinated

· Engineers receive accurate and complete job information

· Jobs are properly logged, tracked, and closed without gaps

· Administrative workflow is accurate and reliable

· Customer queries and issues are handled effectively and promptly

· The function operates with reduced reliance on individual knowledge

Key Responsibilities

1. Customer Communication

· Act as a primary point of contact for incoming calls, emails, and customer queries

· Provide updates, confirmations, and progress communication

· Manage expectations clearly and professionally

Handle initial complaints and escalate where required

2. Scheduling & Coordination

· Schedule engineers for service and installation work

· Manage diaries, capacity, and changes to schedules

· Reallocate work in response to delays, absences, or priority changes

Ensure engineers have correct and complete job information

3. Workflow & Job Management

· Log, update, and maintain job records accurately

· Track job status from creation to completion

· Ensure follow-on works are identified and coordinated

Maintain visibility of open and outstanding work

4. Operational Administration

· Maintain accurate documentation and system records

· Support completion of job documentation and certification

· Assist with job closure, billing preparation, and admin processes

Ensure system data supports reporting and operational visibility

5. Cross-Functional Support

· Work closely with Service, Install, Commercial, and Engineering teams

· Support coordination between functions to ensure smooth delivery

Highlight risks, delays, or issues impacting customer experience

Decision Authority & Escalation

This role decides independently:

· Scheduling adjustments and daily coordination priorities

· Timing and method of routine customer communication

This role influences or recommends:

· Workflow improvements

· Resource and scheduling efficiency

· Customer communication approach and improvements

This role escalates:

· Capacity or scheduling issues

· Customer complaints or risks

· Operational issues impacting delivery

Key Interfaces

Works closely with:

· Customer Services Manager

· Service Manager

· Install Manager

· Field Engineers

· Commercial Team

Provides support to:

· Customers

· Engineers

· Operational teams

Measures of Success

· Timely and effective customer communication

· Reduction in missed or delayed appointments

· Accuracy of job records and administration

· Scheduling efficiency and utilisation

· Reduction in engineer interruptions

· Positive customer experience and feedback

· Reduction in workflow delays and errors

Role Constraints

· Authority is limited to operational coordination, not commercial decisions

· Must operate within defined workflows, processes, and systems

· Cannot override technical or commercial decisions

· Must escalate issues outside defined authority

Technical Qualifications & Experience

1. Essential Qualifications

· Relevant administrative or business experience (or equivalent) – Minimum 5yrs

2. Systems & Technical Experience

· Experience using CRM, scheduling, or job management systems

· Ability to manage digital workflows and operational systems

3. Experience & Capability

· Strong organisational and coordination skills

· Experience in customer service or operational support

· Ability to manage multiple priorities in a fast-paced environment

· Clear and professional communication skills

· Strong problem-solving ability

· Attention to detail and accuracy

4. Academic / Foundational Requirements

· GCSE (or equivalent) in Mathematics and English C/4

5. Desirable

· Experience in a service, engineering, or scheduling environment

· Familiarity with Fire & Security, Electrical, or similar industries

· Experience supporting operational teams

Role Context

· Reports to: Customer Service Manager

· Embedded within: Customer Support Function

· Operates across: Service, Installation, and Commercial activities

About Fuzion 4 Group

Fuzion 4 Group is a specialist services business delivering fire and security, electrical, renewable, and locksmith solutions across a broad range of customers and environments.

Operating as one integrated group, the business brings together multiple technical disciplines under a single model, providing a consistent and reliable service across all areas of delivery.

Fuzion 4 Group focuses on:

· delivering technically correct and compliant solutions

· maintaining high service standards and consistency

· supporting customers through reliable, responsive service delivery

· developing internal capability through structured training and progression

The organisation operates with a clear emphasis on:

· technical excellence and professional standards

· clear, consistent, and predictable delivery

· long-term customer relationships

· continuous improvement across service, operations, and engineering

Pay: £28,080.00-£29,536.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Customer Services training / qualifications are desirable.

Education:

GCSE or equivalent (required)

Experience:

Office based: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in hailsham, esx

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