Biomedical engineer Work, Jobs in Halesowen, Wmd (with Salaries)

In-lab medical engineer
Bracco UK LTD —Warwick
- £38,000 - £43,000 a year
- Full-time
- Microsoft Excel
- Salesforce
- Microsoft Office
- Gym membership
- Life insurance
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12d

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In-lab medical engineer

Bracco UK LTD -
Warwick

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Job details

Permanent | Full-time
£38,000 - £43,000 a year
12 days ago

Benefits

Company pension
Private medical insurance
Gym membership
Life insurance
Sick pay
On-site parking

Qualifications

Driving Licence
Microsoft Excel
SAP
Salesforce
Technical support
Microsoft Office
Driving
Remote access software
Communication skills

Full job description

About the Role

We are seeking a skilled and motivated Lab & Remote Support Engineer to join our Service Operations team. This role combines hands-on laboratory engineering with remote technical support, ensuring high-quality service delivery across our product range.

You will be responsible for diagnosing, repairing, and supporting medical equipment while working closely with field service, sales teams, and customers to deliver a seamless experience from installation through to ongoing support.

Key Responsibilities

Carry out pre-installation checks to ensure readiness and compliance
Perform in-house diagnostics, fault finding, and repair of Bracco-related products
Provide remote technical support to customers via phone, email, chat, and remote desktop tools
Troubleshoot and resolve hardware and software issues efficiently
Deliver clear, step-by-step guidance to end-users
Accurately document service activities, faults, and resolutions
Identify trends in faults and report insights to relevant teams
Escalate complex issues where necessary and follow up to resolution
Work collaboratively with field service engineers, sales teams, and customer support
Support installation and repair activities on-site when required
Participate in continuous improvement initiatives
Ensure full compliance with regulatory, quality, HSE, and company SOPs (including adverse events and product complaints)
Travel nationally as required to support business needs

Skills & ExperienceEssential

HNC in Electronics (or equivalent experience)
Strong troubleshooting and diagnostic skills
Excellent communication skills, with the ability to explain technical concepts to non-technical users
Good organisational, planning, and prioritisation abilities
Proficiency in Microsoft Office (especially Excel)
Full UK driving licence

Desirable

Experience in a field service or technical support environment
Biomedical or medical device experience
Knowledge of SAP and/or Salesforce

Key Competencies

Strong sense of ownership and accountability
Customer-focused mindset
Adaptable and flexible approach
Collaborative team player
Confident and effective communicator

What We Offer

Competitive salary and benefits package
Opportunity to work with advanced medical technologies
Collaborative and supportive team environment
Career development and training opportunities
Varied role combining lab-based and customer-facing support

Pay: £38,000.00-£43,000.00 per year

Benefits:

Company pension
Gym membership
Life insurance
On-site parking
Private medical insurance
Sick pay

Work Location: In person

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