Call center team lead Work, Jobs in Halifax, Wyk (with Salaries)

Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
New Business Telesales Team Leader
Johnson Controls —Manchester
- Full-time
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
6d
Telesales Team Leader
Leodis Coffee Ltd —Leeds
- £26,000 - £31,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Sales Team Leader
Verisure Services (UK) Limited —Leeds
- £24,000 a year
- Full-time
- Management
- Sales
- Team management
- Employee discount
- Referral programme
Quick apply

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Contact Centre Team Leader

Concentrix -
Bredbury

Apply Now

Job details

Full-time
£27,120 a year

Qualifications

Supervising experience
Leadership
Communication skills

Full job description

Contact Centre Team Leader
Full-Time | 40 Hours per Week
Salary: £27,120 per year

Are you an experienced people leader who enjoys bringing out the best in others?

We’re looking for a Contact Centre Team Leader to lead, coach, and support a team of customer service advisors in a fast-paced environment. This is a great opportunity for someone who is passionate about people development, customer experience, and driving team performance.

As a Team Leader, you’ll play a key role in creating a positive, motivated team culture while helping your team achieve service and performance targets. If you’re confident managing day-to-day operations, handling escalations, and coaching individuals to success, we’d love to hear from you.

What you’ll be doing

Leading a high-performing team

Supervise the day-to-day performance of a team of contact centre advisors
Create a positive, supportive, and engaging team environment
Lead by example to encourage high standards and strong customer outcomes

Coaching and developing colleagues

Provide regular feedback, coaching, and one-to-one support
Identify development needs and help team members grow in confidence and capability
Support new starters and ongoing learning within the team

Managing performance and service delivery

Monitor KPIs, quality, and productivity metrics
Take action to improve performance where needed
Help ensure service levels and customer expectations are consistently met

Supporting daily operations

Manage escalations and help resolve customer or process issues
Work closely with other leaders and support functions
Contribute ideas to improve team performance and the customer experience

What we’re looking for

Leadership experience

Previous experience leading or supervising a team, ideally in a contact centre or customer service environment
A confident and motivating leadership style

Strong people skills

Excellent communication and interpersonal skills
Ability to coach, influence, and support a wide range of personalities

Organised and performance-focused approach

Able to prioritise workloads, manage competing demands, and stay calm under pressure
Comfortable working with targets, service levels, and performance measures

Positive mindset

Proactive, flexible, and solutions-focused
Passionate about delivering great service and helping others succeed

Why join us?

Make a real impact

Lead a team, shape performance, and influence the customer experience every day

Develop your career

Build your leadership experience in a busy and rewarding environment
Gain opportunities to grow and progress

Be part of a supportive team

Join a workplace that values collaboration, accountability, and continuous improvement

Ready to take the next step in your leadership career?
Apply now to join us as a Contact Centre Team Leader.

Apply Now

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call center team lead jobs in halifax, wyk

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