Group leader Work, Jobs in Halifax, Wyk (with Salaries)

Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
4d
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
Head of Marketing
Smile White UK —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
4d
Head of Marketing
Yorkshire Dental Suite —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
4d
Retail Shift Lead
Company Shop Group —Bradford
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Catering Assistant
Compass Group —Bradford
- £12.75 an hour
5h
Sixth Form Beacon
St Bede's and St Joseph's Catholic College —Bradford
- £26,399 - £29,048 a year
- In-person
- School
Quick apply
7d
Senior Product Manager
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Residential Care Worker
Horizon Care and Education Group —Bradford
- £13.45 - £14.00 an hour
- Weekend availability
- School
- Employee assistance programme
- Referral programme
Quick apply
14d
Ward Hostess/Host
Medirest —Huddersfield
- £12.71 an hour
Team Leader
Locala Health and Wellbeing —Cleckheaton
- £49,387 - £56,515 a year
- Leadership
- Communication skills
- Referral programme
4d
Activity Leader
Radiance Care Liimited —Halifax
- £12.71 an hour
- Part-time
- Anatomy knowledge
- Organisational skills
- In-person
Quick apply
Network President
St John Ambulance —Skipton
- Leadership
2d
Trainee Appraiser (Late Shift)
Vintage Cash Cow —Leeds
- £19,249.13 a year
- Part-time
Quick apply
Warehouse Operative
Alliance Automotive Group LV —Manchester
- Employee discount
Quick apply
HR Assistant
Spring Hall Group Practice —Halifax
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
7d
Senior Residential Care Worker
Horizon Care and Education Group —Bradford
- £15.75 an hour
- Employee assistance programme
- Referral programme
Quick apply
5d
Trainee Appraiser (Early Shift)
Vintage Cash Cow —Leeds
- £26,250 a year
- Full-time
Quick apply
Managing Director
Boxbar Tech —Wakefield
- £90,000 - £110,000 a year
- Full-time
- Hospitality
Quick apply
7d

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Call Centre Team Leader

Sureserve -
Halifax

Quick apply

Job details

£27,718 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service
Analysis skills
Team management
Organisational skills
IT
Leadership
Communication skills

Full job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Role Overview:

This role focuses on achieving KPIs and SLAs for inbound and outbound calls, primarily scheduling smart meter installations or exchanges. It ensures an exceptional customer experience and smooth journey.

As the company's first point of contact, you will deliver outstanding service, represent the business professionally to stakeholders, and uphold service standards while setting an example within the Contact Centre team.

Key Responsibilities:

Team Management: Lead and mentor the Call Centre Team, handling scheduling, task allocation, and performance monitoring to maintain productivity and morale.

Operations Coordination: Oversee call center activities, ensuring efficiency and adherence to company policies and client requirements.

Communication: Facilitate seamless coordination by maintaining clear communication with dispatchers, engineers, clients, and departments.

Performance Monitoring: Track KPIs, identify improvement areas, and implement strategies to boost efficiency.

Problem-Solving: Resolve operational challenges by coordinating resources and personnel effectively.

Documentation: Maintain accurate records for quality assurance, reporting, and compliance.

Training: Provide ongoing training to enhance team skills and performance.

Customer Service: Handle escalations professionally to ensure high customer satisfaction.

Compliance: Ensure activities align with company policies, safety standards, and legal requirements.

Experience:

Minimum of 3-5 years of experience in dispatching, or a similar role, with at least 1-2 years in a supervisory or leadership position.

Key Skills:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in using dispatch software, GPS systems, and other relevant technology.
Strong organizational and multitasking skills.
Ability to remain calm and make decisions under pressure.
Analytical skills to assess performance metrics and implement improvements.
Knowledge of transportation regulations and safety standards.

What we are offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

Competitive salary
Contributory Pension scheme
Life assurance
29 days annual leave inclusive of bank holidays
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
Sureserve Benefits Hub, accessing over 1000’s retail discounts,
Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
Bike2Work scheme,

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Location - Victoria Mills (Office-based with occasional travel to field locations as needed)

Work Location: In person

Quick apply

Refine Your Search

group leader jobs in halifax, wyk

Call Centre Team Leader

Head of Customer Experience

Multichannel Cx Agent

Head of Marketing

Head of Marketing

Retail Shift Lead

Catering Assistant

Sixth Form Beacon

Senior Product Manager

Residential Care Worker

Ward Hostess/Host

Team Leader

Activity Leader

Network President

Trainee Appraiser (Late Shift)

Warehouse Operative

HR Assistant

Senior Residential Care Worker

Trainee Appraiser (Early Shift)

Managing Director

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