An exciting opportunity has arisen in the Radiology department for a Clerical Supervisor
We are currently seeking a keen, enthusiastic, self-motivated and highly organised individual with excellent communications skills to supervise our current team of Appointments staff.
The successful post holder will supervise the administration team and be an effective member of the Department by providing a high standard of clerical services.
As well as having excellent organisational, communication and interpersonal skills. It is essential that applicants are able to prioritise work, handle difficult situations, have a flexible approach to working, work as part of a team and have experience in working in the NHS.
The post holder will demonstrate excellent communication, operational and interpersonal skills. They will be responsible for supervising and managing staff, prioritising work, monitoring breach dates correctly and booking complex procedures for imaging in line with DM01 Diagnostic, 18-week referral to treatment and cancer targets.
The post holder will work closely with clinicians, clinical leads and managers to ensure the delivery of the diagnostic pathways.
The post holder will be multi-skilled, have a good working knowledge of diagnostic appointment booking templates, capacity and demand.
Directly supervise and line manage a team of higher appointment clerks
Assist in the production of staff rotas and first line sickness management
To ensure coverage of the Radiology booking service by ensuring appropriate staff cover
To implement and assist in the modality training of all staff
Liaise directly with AUH supervisor regarding cross site booking and staff management
To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.
To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes.
Communicate changes to appointments to patients over the telephone often at short notice.
To assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives and sometimes, volatile situations
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page .
To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.
To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the Radiology information system (RIS) and to be able to use these systems at one time
To ensure that Radiologists, Radiographers and nursing team are fully informed of planned patient and procedures and to ensure that patient information and medical alerts are adequately displayed
Organisation of admission, for specialised imaging examination by liaising with day case ward staff
To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes.
Demonstrate a specialised knowledge of imaging investigations and how they are performed and confidently provide appropriate information to patients regarding various medications that need to be adjusted prior to examinations in line with protocols.
Communicate changes to appointments to patients over the telephone often at short notice.
To assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives and sometimes, volatile situations
Liaise with clinical and non-clinical teams across the Trust and external organisations including over the telephone and via email
To manage and monitor the radiology waiting lists for all modalities in line with imaging pathways and highlighting any breaches to the appropriate line manager
Follow the policy for patients who do not attend (DNA) their appointment
To produce and maintain daily appointment schedules and to cancel and rearrange appointment sessions/lists as necessary
Understand the vetting prioritisation coding and being responsible for recognising and bringing any urgent requests for patients examination immediately to the attention of Radiologists/Radiographers
Responsible for prioritising own workload in an environment where the arrangement of urgent appointments requiring patient preparation, or the rescheduling of appointments may be required interrupting established plans
The coordination of suitable interpreting arrangements when required
To apply good housekeeping practices ensuring the non-wastage of non-clinical consumables and to act and or/inform line manager of the necessity to replace low stock levels.
To assist in the arrangement of appointments of patients participating in various clinical trials
Co-operate in the development and implementation of directorate policies (ISO Documentation)
To participate in the retrieval of information at the direction of the senior managers for audit and research purpose.
Be able to accurately follow departmental policy with recording of results for clinical staff to check prior to the examination.
Create appointments as directed by radiologist reports.
Notify clinicians if a patient does not attend or has been rejected by a radiologist
Must be aware of the importance of deadlines and be able to plan and structure their own working practices to achieve these
Must be able to concentrate through distractions to ensure the accurate recording of patient information on the Radiology Information System
