Application support analyst Work, Jobs in Halstead, Ken (with Salaries)

Application Support Analyst
Petroineos Trading Limited —London
- Full-time
- Hybrid work
- No degree
- Gym membership
Quick apply
Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Microsoft Access
- Salesforce
- SQL
Quick apply
Analyst (Support & Operations)
HCLTech —London
- Microsoft Powerpoint
- Microsoft Outlook
- Software troubleshooting
15h
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Spanish
- Microsoft Office
- IT
Quick apply
Systems Support Analyst
JH Telecomm —London
- £55,000 a year
- Full-time
- Linux
- In-person
- Annual leave
- Work from home
Quick apply
5d
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
Vulnerability Analyst
Equans —London
- Engineering
- English
- Communication skills
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
4d
Technical Solutions Analyst
CGI —Leatherhead
- Full-time
- Doctoral degree
- Master's degree
- Presentation skills
Quick apply
Business Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £45,000 a year
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
- Gym membership
6h
Business Systems Analyst (Cardiology PACS)
Optum —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Reporting Analyst
BAM UK & Ireland —London
- ERP systems
- Human resources
5d
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Technology Support Analyst
Latham & Watkins LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Data & Insight Analyst
Anthony Nolan —London
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
5d
POS Application Support Analyst
Selfridges —London
- Weekend availability
- Maintenance
- IT
- SDLC
Quick apply
4d
Application Support Analyst - Operations Technology [Contract]
Marex —London
- Full-time
- Oracle
- SQL
- Bachelor's degree
Quick apply
Graduate Technical Support Analyst
Acturis Ltd —London
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Customer Operations Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £54,790 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Gym membership
7d
Business Systems & Change Analyst
Commercial Services Group —West Malling
- £36,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
3d

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Application Support Analyst

Petroineos Trading Limited -
London

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Job details

Permanent | Full-time

Benefits

Company pension
Private medical insurance
Gym membership

Qualifications

Disaster recovery
Application support

Full job description

Description

Petroineos comprises trading and refining joint ventures between PetroChina International (London) Company Limited and INEOS. Established in 2011, Petroineos is one of Europe’s leading International Integrated Energy Trading Companies.

In addition to third-party trading, Petroineos Trading's key functions include the supply of Crude Oil to Petroineos and PetroChina refineries and the arrangement of the sale and distribution of the various products that are produced from the refineries. Products traded by Petroineos include both Crude Oil and Refined Oil Products.

Reporting to the Application Support Manager, the main purpose of this role is to protect and maintain the production environment of PITL trading systems, primarily Openlink Endur, Amphora Symphony, Planlogic EoS, credit cube and MarketView. The Application Support Analyst will ensure that these systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service.

Key Responsibilities

Provide technical, and where possible, functional support for IT Managed applications to investigate and attempt to resolve production issues.
Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users.
Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties)
Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this
Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan.
Develop production support infrastructure, processes and procedures to improve the quality of service
Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover
Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use.
Manage end of day application processes
For specific systems, enter approved master data in to system (following business approval).
Where required provide support in the fail over to disaster recovery environment

Skills, Knowledge and Expertise

Degree or equivalent qualification in a relevant field preferred
Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/ or Planlogic EoS
Understanding of core trading processes
Proven ability to work within a team and drive improvements
Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations

Benefits

The role offers a competitive salary commensurate with experience, as well as the opportunity to be awarded discretionary bonuses based on performance and a comprehensive benefits package including private medical insurance, travel insurance and dental insurance, gym reimbursement scheme, 10% contributory pension scheme, and 25 day yearly holiday allowance.

About Petroineos Trading Limited

Petroineos Trading Limited comprises trading and refining joint ventures between PetroChina International (London) Company Limited and INEOS. Established in 2011, Petroineos is one of Europe’s leading International Integrated Energy Trading Companies.

Our highly experienced teams trade a comprehensive range of energy products, supported by a network of professional teams across the globe, enabling our customers to benefit from our ability to leverage our shareholders’ global network. Trading is carried out by three divisions: Crude, Refined Products, and Low Carbon Solutions.

To discover more about the company, click here.

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Refine Your Search

application support analyst jobs in halstead, ken

Application Support Analyst

Application Support Analyst

Analyst (Support & Operations)

1st Line Support Analyst

Systems Support Analyst

End User Support Analyst

Vulnerability Analyst

IT Support Analyst

Technical Solutions Analyst

Business Analyst

Business Systems Analyst (Cardiology PACS)

Reporting Analyst

Support Analyst

Technology Support Analyst

Data & Insight Analyst

POS Application Support Analyst

Application Support Analyst - Operations Technology [Contract]

Graduate Technical Support Analyst

Customer Operations Analyst

Business Systems & Change Analyst

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